About Your Local BMW Retailer | Lloyd South Lakes

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

236 ratings and 146 comments received in the last 90 days.

28 November 2025

We always deal with Fiona whomgoes above and beyond to help

25 November 2025

Kyle the young salesman is delightful and extreme helpful . He obviously enjoys his job . I'm delighted with my new car

25 November 2025

Excellent

21 November 2025

See answer above but was just a really friendly and helpful service. Showroom was nice too

16 November 2025

We have dealt with Fiona for our last 2 cars. She is so helpful and professional

15 November 2025

FANTASTIC experience.

10 November 2025

This is my second car from Lloyds South Lakes BMW. Fiona Thompson has provided an excellent service both times. Very professional but also friendly and considerate in discussing my requirements and delivering the model of car I wanted.

06 November 2025

Very friendly, offered a drink - nice and clean environment. Everything was dealt with promptly, and easily.

28 October 2025

Johnathan Jeffries is very helpful in all aspects really satisfied with the service

27 October 2025

Again customer service was absolutely brilliant

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22 October 2025

Car ready answered all questions

17 October 2025

On initial purchase the experience was good however Stefan came over and seem to take control of what the purchasing options were, on four separate occasions I expressed that I did not want a PCP and felt steered constantly towards that option

10 October 2025

Sales were excellent. Odd that the tyre pressures were set incorrectly on collection.

07 October 2025

Completely satfied

30 September 2025

Fiona Thompson was entirely professional, patient and had an excellent grasp of my vehicle requirements. She adopted a very positive and friendly approach from start to finish.

26 September 2025

My whole experience from start to finish was amazing I can't thank Callum Jackson at south lakes BMW enough the helpfulness and dedication to ensuring I purchased my dream car was 10/10

18 September 2025

Excellent customer service from Callum Steele.

18 September 2025

Worked with us to get the right car spec and budget. Tried a couple of options which helped on final choice. Always returned calls and kept in touch.

15 September 2025

Callum at all times has been friendly welcoming and informative very obliging pleasure dealing with as have all the staff.

13 September 2025

Callum was great. Talked me through the whole process and gave a thorough handover and explained all the settings and features in the car.

13 September 2025

We have given five stars for the same reason as in our previous answer.

12 September 2025

No high pressure sales talk.

12 September 2025

Outstanding customer service throughout the whole process with a very polite & helpful Sales Representative Mr Callum Steel

12 September 2025

Very smooth process.

30 November 2025

See above . Lee quickly agreed to get the car back in to try and resolve this problem.

26 November 2025

Good comms and work completed on time

26 November 2025

Topstaff

26 November 2025

Excellent service and welcome. Clear communication.

24 November 2025

Fiona and Lee were great through purchase and fixing car problems.

21 November 2025

Friendly informative help whenever required together with efficient performance at all times over the years.

20 November 2025

Swift appointment and actions completed

19 November 2025

Always friendly, polite and well looked after.

18 November 2025

Took a bit longer than expected.

18 November 2025

Clear exclamation given to repair the car

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17 November 2025

Prompt, friendly and efficient service

17 November 2025

The vehicle should have been inspected to ensure all the work was complete before we collected it

15 November 2025

Timely service and car washed

15 November 2025

service wiyh a smile

15 November 2025

quick and easy to work with

15 November 2025

Very good assistance

15 November 2025

Fast service

15 November 2025

Found fault quickly, top service from garage team

10 November 2025

I was kept informed at every stage of the process with regards to getting my car on the road and back to me. The staff I encountered were friendly and professional.

10 November 2025

Good efficient service !!

10 November 2025

My service was in my opinion undertaken in advance when the repair offstage was undertaken.

08 November 2025

Really pleased with service provided

08 November 2025

Easy to book and completed at short notice. Lovely coffee too.

06 November 2025

Quick and efficient

06 November 2025

Everything went as planned.

05 November 2025

Couldn't fault it

04 November 2025

No problems and helpful advice.

04 November 2025

The issue wasn't fixed on our last visit and it wasn't fixed on this visit either. The suggestions were somewhat helpful but the not-in-stock part for a possible fix (for £85+) I've bought myself for £10 and it'll take me 10 minutes to fit.

02 November 2025

Excellent throughout

01 November 2025

The dealer recognised that I am a repeat customer and represented me effectively in discussions with BMW over goodwill.

01 November 2025

Superb service staff

31 October 2025

Amazing sales executives (Fiona)

30 October 2025

I had a great experience with BMW South Lakes. Alan helped a lot in getting my car quickly repaired after someone had crashed into it. Very pleased with the service.

30 October 2025

Quick turnaround, had the vehicle back in rapid time

28 October 2025

The day of my appointment was one of the worst days weather wise this year, local floods,high winds but bmw staff were so helpful

28 October 2025

Completed all tasks required

27 October 2025

We were on holiday and didn't want the incident to eat into our time in the lakes. My husband was picked up, dropped back at the hotel within less than 2 hours. We had a quick call about arranging a hire car, and we picked it up the following morning

26 October 2025

Very satisfied with the service experience at Lloyd' South Lakes. I had an on going problem with faulty hand brake switch but was finally resolved thanks to Debbie and the team at South Lakes

26 October 2025

Polite, work was completed on time and to my satisfaction.

25 October 2025

did everything as offered and no extras

25 October 2025

I m assuming that the service was carried out as advertised, however, the wash and vacuum did not include the boot area.

25 October 2025

Charged for screen wash when it should be included in the service and nobody rang to confirm I wanted it doing

24 October 2025

See above

24 October 2025

Very efficient and professional.

23 October 2025

Friendly and knowledgeable service staff.

23 October 2025

Arranged in timely manner and friendly service.

23 October 2025

Best BMW dealership in the country, always a pleasure to take my car to them.

23 October 2025

Staff very helpful, patient and happy to spend time explaining issues and solutions.

22 October 2025

The service experience was very good.

21 October 2025

Again 100% service and communication

21 October 2025

very good

21 October 2025

Accurate and fast. Very good service reception team.

21 October 2025

Very good service.

21 October 2025

Excellent service, pleasant and very helpful service advisors and staff in general.

21 October 2025

Wanted to charge me for warranty work

18 October 2025

Too long of a wait time. But otherwise fab

17 October 2025

Quick and easy service. Nice environment to wait in.

17 October 2025

Friendly staff and work carried out on time

16 October 2025

Friendly service from all staff, comfortable waiting area and free refreshments

16 October 2025

I called up to sort out a service after having such a good experience with you sorting out my faulty alarm On the X3, something the Cockermouth's branch failed to do after 2 visits. You sorted the issue out immediately, so I returned to your branch

16 October 2025

I am specifically likely to recommend Lloyd Lakes service dept. They were excellent at diagnosing the fault and were honest in their assessment. Excellent! Well done! Also prompt. They said it would be in overnight, in fact back the same day.

15 October 2025

Very helpful staff. Marcel really looked after us

15 October 2025

Can't fault them

14 October 2025

Great service lovely coffee and a comfortable waiting are. A video of the inspection was very informative and Scott the service engineer gave advice on tyre wear

13 October 2025

Everything was spot on

11 October 2025

Full explanations given and questions answered, which gives a customer confidence.

11 October 2025

Expensive, if it were cheaper it'd be a 5

09 October 2025

Very personable staff Great communication

09 October 2025

Great staff good customer care

08 October 2025

Service video presentation

07 October 2025

Really happy. Excellent service throughout.

06 October 2025

Everyone was friendly and professional

05 October 2025

Helpful and kept me informed

05 October 2025

Service was prompt, welcomed warmly, lift to the station when no courtesy car available and offered to be picked up to collect my car

05 October 2025

everything on time,and staff very polite.

04 October 2025

Already indicated above.

04 October 2025

Everybody was extremely helpful and I love my new car

03 October 2025

Everything went to plan.

03 October 2025

Job done all in the time specified.

02 October 2025

Very satisfied.

02 October 2025

No query done quickly and expertly.

02 October 2025

Job was done professionally & thoroughly

01 October 2025

Received professional friendly service

30 September 2025

Great service and staff

29 September 2025

Everyone friendly and helpful

28 September 2025

Lee explained the fault,and repair thoroughly.

28 September 2025

Easy to arrange kept informed and car collected and returned.

28 September 2025

Same

27 September 2025

Visit was for an MOT....explanation of Advisory points very helpful even as motor. Passed

27 September 2025

Everything was done to my satisfaction.

27 September 2025

MOT sign in process very efficient, staff friendly and informative, showroom good atmosphere.

27 September 2025

V friendly..

26 September 2025

See above for reason.

24 September 2025

As above

23 September 2025

They are very helpful

22 September 2025

Because I am pleased with the time it took to fit it

22 September 2025

Efficient, courteous and customer focused

22 September 2025

Great customer service

21 September 2025

Need a baby change in the disabled toilet. Other than that I was extremely happy

18 September 2025

Marcel was excellent. (Service dept front desk). He was polite, courteous and efficient. Reception were excellent also, welcoming and polite. Great video communication (clear concise and honest) from service technician. Clean car upon pickup.

18 September 2025

Good service

18 September 2025

Easy to make an appointment, easy to book in.

17 September 2025

Outstanding customer service from Lee North

17 September 2025

Prompt and efficient.

17 September 2025

The staff at Lloyds bmw are always very helpful, friendly and very good at their jobs

15 September 2025

Very pleasant and helpful staff.

15 September 2025

FRIENDLY / EFFICIENT

14 September 2025

Very happy with the service I got , my car looked lovely & cleaned in side & out ,

14 September 2025

As above

14 September 2025

Its not far away and dealt with promptly

14 September 2025

Polite and timely communication with relevant updates.

13 September 2025

Pleased with good service

13 September 2025

Great service.

12 September 2025

Coffee was great too

11 September 2025

As above

11 September 2025

The best Aftersales team in the industry

09 September 2025

Excellent

08 September 2025

Marcel was a pleasure to deal with and was no fuss and speedy

08 September 2025

High quality service

07 September 2025

Polite and friendly staff, finished on time. All went as planned

07 September 2025

Customer service is excellent and the South Lakes branch go out of their way to accommodate their customers.

06 September 2025

I would have liked you to have been able to accommodate the promised cleaning of the car while you were fixing the puncture. I don't understand what that would take any longer.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Lloyd South Lakes BMW

Address

Kendal Road, Lindale, Grange-over-Sands, LA11 6QR

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:11:00 - 16:00

Phone

01539313154

Map

Areas served

Lancaster, Morecambe, Kendal, Penrith and Ulverston

View map

Address

Kendal Road, Lindale, Grange-over-Sands, LA11 6QR

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01539313154

Map

Areas served

Lancaster, Morecambe, Kendal, Penrith and Ulverston

View map

Address

Kendal Road, Lindale, Grange-over-Sands, LA11 6QR

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 16:00
Sun:Closed

Phone

01539313154

Map

Areas served

Lancaster, Morecambe, Kendal, Penrith and Ulverston

View map

Address

Kendal Road, Lindale, Grange-over-Sands, LA11 6QR

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:Closed

Phone

01539313154

Map

Areas served

Lancaster, Morecambe, Kendal, Penrith and Ulverston

View map