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SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
306 ratings and 226 comments received in the last 90 days.
22 October 2026
The sales executive was very attentive, knowledgeable and transparent with us. He did not try to pressure us into a purchase. A credit to BMW and Lloyd Motor Group.
21 October 2026
The full team at Lloyds south lakes worked hard sourcing the car to my requirements regularly in contact with me !
15 October 2026
Very happy with experience, felt welcomed there was no pressure and everyone was helpful.
12 October 2026
Very satisfied wonderful service very professional staff
11 October 2026
Extremely professional sales exec. friendly, courteous, and kept us informed at all stages of the purchase.
11 October 2026
Very clear calm, accommodating and friendly.
08 October 2026
Excellent customer service from Rod
07 October 2026
Very friendly lovely dealership.
06 October 2026
Fiona the sales person was very informative and answered any questions we had. In fact we have purchased several new vehicles over the years with BMW and other manufacturers and she has been one of the best
06 October 2026
Callum was brilliant from start to finish. His knowledge of the car was second to none, his patience and customer service skills are exceptional.
04 October 2026
We have dealt with Rod at the South Lakes dealership at Grange-Over-Sands for many years - he is a great diplomat for the company. Never pushy but professional on every level.
02 October 2026
Luke was so hopeful, answered all the questions I had and made the process so easy
01 October 2026
Callum Steele was courteous, attentive and very helpful throughout the buying process.
01 October 2026
Service from Callum at Lloyds Lakeland BMW was faultless. Friendly, knowledgeable and professional. A real asset to Lloyds and BMW
30 September 2026
Callum Steele was fantastic. Got back to me regarding my queries fast and guided me through the process professionally. Handover was nice and quick yet informative and professional.
27 September 2026
Rishi could not have been more helpful and prompt in his replies. Lloyds SL recognizes customer loyalty which I appreciate
25 September 2026
Excellent customer service provided by Callum Jackson once again
23 September 2026
10 out of 10
13 September 2026
Rod is very expierenced and is not pushy He kept me inforrmed awaiting my car delivery which is very important to me
10 September 2026
Rishi looked after us throughout the sale good selection of refreshments car in to test drive
04 September 2026
Everything was easy, well explained and relaxed . We were made very welcome and nothing was too much trouble
12 August 2026
Very professional throughout with great communication regards delivery schedule from factory build
11 August 2026
This is the second car we have purchased from Lloyd South Lakes. They are so helpful, pleasant and accommodating and do everything they can to make it a great satisfying experience. We wouldn't hesitate to buy again from them.
08 August 2026
Callum was very informative and knowledgeable on bmw vehicles/ products and answered any queries promptly. The hand over process was quick and professional.
01 November 2026
Callum was excellent, thank you
01 November 2026
As always friendly and excellent service
01 November 2026
Kept informed
01 November 2026
The service at Lloyds beat grange over sands is outstanding, the staff are kind, welcoming, and cater for all your needs, keep up the good work GUYZ..
31 October 2026
Low score, told service person when I dropped car off that the washer fluid was full to brim that morning yet I got charged for a litre of fluid. Same as previous year. Also, courtesy car, I drove home and back, 30miles, yet email said I did 81.
31 October 2026
Excellent service, very well looked after
31 October 2026
BMW are so great to deal with, I have dealt with Mercedes in Ulverston many times and they are no were near as considerate and efficient as BMW
29 October 2026
Very friendly staff first class service.
29 October 2026
Great service. That 'part of the family' sense.
28 October 2026
As always outstanding service from Rod particularly on technical issues. Very patient. I tell my friends to seek him out if visiting South Lakes BMW.
27 October 2026
No problems at all, work was carried out quickly and correctly
26 October 2026
Always polite, kind ans helpful. Wouldn't take my BMW anywhere elsw!
26 October 2026
I was extremely satisfied with the speed of service and the great service team. Just one point, I only found out I would have to pay for the brake fluid service after it had been done. Although it is in the service plan.
25 October 2026
staff friendly and helpful
25 October 2026
Very good communication. Extremely helpful staff. Excellent work on my car. Plus the cleaning they did on my car was amazing!!!
24 October 2026
Nice people
24 October 2026
Good overall but communication could be better. Didn't receive the inspection video,
24 October 2026
Didn't like the service I got
24 October 2026
All work completed in a timely fashion with great comms from Steve
24 October 2026
Friendly and helpful staff. Work completed on time and car valeted to a high standard. The car was even delivered to my home on completion.
24 October 2026
good service, but expensive
24 October 2026
Relaxed and professional.
24 October 2026
Over many years always had excellent service
23 October 2026
Every member of staff very helpful
22 October 2026
Generally v good but did not get back to me about cost of replacing broken bracket that causes a rattle.
22 October 2026
Couldn't fault it
22 October 2026
Very satisfied, service carried out professionally, technician did an excellent job.
22 October 2026
Job done to satisfaction
22 October 2026
Great service, finished faster than expected.
21 October 2026
You deserved it
21 October 2026
I would have given 5 stars but I had to return as a warning light came on immediately when I drove off - so I had to return to get it sorted. It was only a loose connection. Otherwise very good service.
21 October 2026
Member of staff was helpful and accommodating. Waiting area was comfortable and drinks provided. Coffee machine was broken, and some signage when arriving to direct you to where to park for service/work wouldn't go a miss.
21 October 2026
excellent service! Stef and Luke were very knowledgeable and nothing was too much trouble
20 October 2026
All round professional service.
20 October 2026
We were served almost immediately after telling the showroom host why we were there & our details. The place is immaculate & as arranged, soon after being served we were taken to Grange so we could spend some time there while the car was serviced.
19 October 2026
My MOT had an advisory due to the bolts been out of date.. me & my partner checked how out of date these were, they were 3 years out of date!!! So when I bought the car from yourselves they were out of date and also passed all the precious MOT from u
19 October 2026
Usual high standard of service
19 October 2026
. I contacted dealer by phone and outlined my requirements and booked date of service. Paperwork all prepared for me on arrival. I waited on site for work to be completed. On handing over my vehicle I was given advice for next years service.
19 October 2026
The requested wash and vax was either not done, or done so badly we couldn't tell
18 October 2026
Always helpful and friendly and staff on this occasion were excellent. My service was carried out and the car returned cleaned and valeted.
18 October 2026
Excellent service. Good coffee.
18 October 2026
Always a pleasure to have any work carried out on my car by the team at Lloyds over in Grange over Sands.
18 October 2026
5* service that was totally tailored to our needs and very friendly knowledgeable staff member.
17 October 2026
Friendly staff, service carried out on time.
17 October 2026
Great reception drinks and service. Thanks
16 October 2026
Because I was completely satisfied.
16 October 2026
Friendly helpful efficient service.,
16 October 2026
The service manager Debbie was very customer focused ensuring all my concerns were logged and dealt with. Whilst my car was with the centre Debbie called and gave me updates and answered any queries and efficiently organised all warranty works
15 October 2026
No negative markings other than coffee machine ran out of coffee
14 October 2026
Friendly staff and work carried out on time.
14 October 2026
Good except for the price
14 October 2026
Attentive staff, good advice, communication and comfortable waiting areas.
13 October 2026
Perfect great service
13 October 2026
Well looked after
13 October 2026
Very helpful
12 October 2026
No problems.
12 October 2026
The main hose clip on the air box/duct pipe wasn't tightened. Hopefully everything else has been done correctly???
12 October 2026
Fast efficient and courageous service
12 October 2026
Fast and competent service
12 October 2026
Job completed on time - small problems resolved whilst in for service
11 October 2026
Attentive and thorough from start to finish. Booking support with the reception team was helpful, checking in/out with the Asst Service Manager was great - no fuss, helpful. Videos received were useful.
11 October 2026
Very polite efficient service with good contact
11 October 2026
Everything was highly efficient
10 October 2026
Your prices provided over the phone are £200 more than prices shown when booking online giving zero clarity. Online £450 1st call £650 2nd call £575 (when you actually checked how old the car was)
10 October 2026
Very good a courteous staff
09 October 2026
As always the service was excellent
09 October 2026
Always helpful and nothing too much trouble.
08 October 2026
Prompt, professional and thorough service.
08 October 2026
Very happy with the service - thank you. Completed in a timely manner, friendly and efficient staff - a pleasure to deal with - thank you.
08 October 2026
Great Service, friendly service staff.
08 October 2026
Kept waiting for over an hour for car for complementary wash and vac and had to ask when car was available (I checked it was stood outside)
07 October 2026
Marcel was very helpful. Not much waiting to be seen and sorted on drop off and collection.
06 October 2026
Can't fault the staff.
06 October 2026
Everything good, apart from not being able to tell what the technician was saying as he/she was taking me round on the health check video.
05 October 2026
Efficient and pleasant
05 October 2026
Pleasant staff ready to manage the task required on my car
05 October 2026
Thank you for your same day quick response to carry out the work l asked for fit both rear suspension coil springs from earlier not fail at another mot station nearby plus FOC valet very pleased
05 October 2026
Efficient and friendly service
05 October 2026
On arrival I was attended to immediately by Steve who talked me through the tasks that needed to be undertaken on my X5 and the time it would take to complete the tasks. The courtesy car was available, full of fuel and nice to drive.
05 October 2026
Always welcoming & helpful. Washed and cleaned car afterwards. Car was booked in at 1300hrs for a simple puncture repair but whole process took over 2 hours whilst waiting.
05 October 2026
This was fourth time my car as been in to get the fault fixed . Every time I go to-reception I get different service manger and I have to explain the whole story again .and the service managers don't remember you when were last in quite rude !!
05 October 2026
I have noticed that my windscreen wash is empty after the service and I thought this would be checked and filled up as part Of the service.
04 October 2026
Great friendly organised efficient service
04 October 2026
Customer service is unquestionable. The facilities are more than good enough for customers
03 October 2026
I was given a thorough appraisal of the problems with my vehicle, and why it would fail it's MOT
03 October 2026
Again we found the team at BMW South Lakes, especially Fiona, very, approachable, helpful and professional.
02 October 2026
Staff very good .given courtesy car Whilst repairs carried out.
01 October 2026
All went smoothly. Liked the video sent by the technician. Lee the service manager was also great.
01 October 2026
Everything was great from start to finish
30 September 2026
Excellent service and communication as always
30 September 2026
Overall service on the vehicle was good. One star removed: (1) a key fob battery was replaced when I had replaced it just one month earlier with a new Duracell battery! (2) the online check-in process to confirm the appointment is it too long!
30 September 2026
An exceptional service from Callum Jackson from start to finish. He was very knowledgeable, nothing was too much trouble & he went above & beyond to get the car I wanted.
30 September 2026
Great quality service as usual
30 September 2026
Polite staff, very helpful, every thing on time.
30 September 2026
Seamless, very professional and friendly.
30 September 2026
The service is always corteous. I'm informed in advance what the cost will be and it's ready when they predicted.
30 September 2026
Once again great service, despite a small hiccup our purchase was easy, all staff are super friendly
30 September 2026
Amazing customer service as always.
29 September 2026
Excellent customer servicd
29 September 2026
Very friendly and efficient as always and car ready earlier then suggested so all good .
29 September 2026
Alan was so good to deal with and made everything easy for me
29 September 2026
Lee was very helpful and friendly
29 September 2026
The centre was clean and had lovely facilities including the drinks! staff were nice, just took 4 times longer than was initially told to complete the job which couldn't be helped, but I wasn't made aware and had to ask if everything was ok?
28 September 2026
Great service from Steve and the team
28 September 2026
I have just moved to the South Lakes dealership and the service experience was exemplary. They were kind and courteous and went over and above in arranging to help me get my car to them on the day. The work that they carried out was perfect, Thanks
28 September 2026
Very friendly and helpful, clear list of work performed on the car and transparent
27 September 2026
We are regular customers and are always satisfied.
26 September 2026
Easy to book and clear communication
26 September 2026
Booking on the internet I was quoted circa £450.00 - when I got the bill if was circa £530.00 queried & told that it was to check the coolant. That's an expensive coolant check I said. Eventually I was charged the internet price.
26 September 2026
Professional service with care and attention
25 September 2026
All good
24 September 2026
Sensor issue found and dealt with promptly. Cost covered by warranty.
23 September 2026
Efficient, helpful service
23 September 2026
The level of customer service was gold standard. Excellent.
23 September 2026
All works completed in the time specified when booking arranged. Video provided detailing condition of vehicle during service/inspection works
23 September 2026
Salesman Luke Comer has been brilliant throughout the process. Car has an engine issue, currently in the workshop getting looked over, hopefully will all be fixable as the car itself is brilliant. BMW roadside assist communication with Lloyds poor.
22 September 2026
I had a very good service from both assistant service managers Deborah Mallinson and Lee North regarding my vehicle YC13 HPP. They were helpful with the information i requested, and they facilitated access to the technicians for technical discuasions
22 September 2026
In my experience. I have found everyone to be welcoming, polite and efficient. I have no problem at all with my dealings with the company. Regards Ken Lindley.
22 September 2026
It's not about BMW. It's about the individual people on your team that deal with my needs. You know who they are and they earn my five stars every time. Not to forget the car...
22 September 2026
Excellent and friendly service The coffee is delicious by the way
22 September 2026
We are always made to feel welcome just like getting together with good friends and family.
21 September 2026
Pre booked to examine/rectify problem with vehicle
21 September 2026
Good service
21 September 2026
Very friendly and accommodating, helpful with mot. They investigated software problem and updated, and cleaned the car. Great.
21 September 2026
No complaints
21 September 2026
A very smooth and efficient service experience
21 September 2026
I bought my 5 series from you in 2022 with 'full bmwsh'. But it now transpires the first 3 years history are missing. When I brought this up I was told "Nothing we can do now" and let me know it was my problem. Disgusting deception for a bmw dealer.
20 September 2026
Everything is properly explained, and staff are always helpful.
19 September 2026
Waiting to long to see someone I only had to drop keys of and leave car was half an hour to wait
18 September 2026
No fuss, nice waiting area lovely coffee and biscuits. Service took as long as they said it would vehicle returned nice clean
18 September 2026
Very friendly and helpful
18 September 2026
The level of service we received from Rod Irvine was outstanding. We were collecting our new car and Rod kept us informed every step of the way concerning the slight delay. He was friendly, efficient, helpful and a delight to deal with.
16 September 2026
Felt safer so work good. Staff pleasant.
15 September 2026
The work and drop off / collection were excellent, however Incorrect vehicle details ie.registration no. and mileage were recorded on invoice and vehicle inspection sheet . No return call when I queried about it.
15 September 2026
Would make this zero stars Took 4 attempts to get this fixed and still have issues with main display screen and mirrors. Dealer made out there wasn't anything wrong with the vehicle when it had a rattle. Overall experience terrible
15 September 2026
Very professional and efficient service
14 September 2026
Steve and mechanics at Lloyd's BMW South Lakes service extremely helpful in sorting out problem with front drivers seat and repair.
13 September 2026
Timely completion
13 September 2026
This Centre is the best ever .
13 September 2026
No video report. No explanation of findings.
13 September 2026
Always good customer service and welcome from service and sales staff
11 September 2026
Brilliant service from South Lakes BMW in particular Jonathan Jeffries. He was very professional in every aspect of the sale.
11 September 2026
If BMW can first respond to the initial questionnaire I replied to a couple of months after I took delivery of my new car, I'd be grateful! I had no complaint with Service Desk, I just asked for BMWs considered comment
11 September 2026
It was done swiftly, to time and i eas kept fully informed of any issues. A huge improvement in the sound quality on the video report too! Thank you
11 September 2026
Whole process went very smoothly. Kept informed throughout. Times to suit.
10 September 2026
First class service as always.
10 September 2026
Great service
09 September 2026
Done on time .
07 September 2026
I was sold a service plan in June which I was happy with, only to be told I needed go upgrade it when I recently went, £350 out of pocket.
06 September 2026
.
06 September 2026
Service dept was very helpful and kept me informed of updates. The video walk through was very informative. Saved me money on items that didn't need replacing. Very much a no pressure approach.
04 September 2026
Callum Jackson was so helpful, sorted everything out & made my visit just amazing.
03 September 2026
The work was carried out on time and at a good price. The loan car was nice enough and the garage phoned as soon as my car was ready.
03 September 2026
I was constantly updated regarding the repairs to my vehicle. A special thanks goes to Alan Wain at Grange over Sands for his professionalism in sorting my courtesy car and speaking to the insurers on my behalf.
03 September 2026
Work carried out on time
30 August 2026
Warm welcome and offer of drinks as soon as we arrived for car to be serviced. Lloyds is always very welcoming. This is why we purchase our cars here compared to another BMW dealership which is closer to our home. Service is so important.
30 August 2026
Great service as always from Lloyds
29 August 2026
Everything was carried out perfectly from start to finish
29 August 2026
Prompt service to a high standard
27 August 2026
Service was second to none , very friendly and helpful
27 August 2026
Friendly staff. No hanging around just dropped off the keys.
27 August 2026
Nice welcome at reception and at service desk. Quick handover of courtesy car and controls explained. Given full breakdown of work required.
27 August 2026
Very good
27 August 2026
Customer service was very good.Car was washed.
26 August 2026
Friendly staff, well organised and kept us updated as to how the work was going on. The salesman who sold me the car from new made a point of chatting to us ( Calum)
26 August 2026
Excellent friendly on-time service
24 August 2026
Always great service
23 August 2026
Fast and efficient
21 August 2026
Efficient and friendly service
21 August 2026
Absolute breeze from start to finish.
20 August 2026
good service and everything done on time
20 August 2026
Very efficient and on time
20 August 2026
Always a pleasure to go to the garage everyone is very helpful
19 August 2026
As always friendly warm staff and an excellent selection of drinks to help pass the time.
19 August 2026
Always friendly & courteous.
19 August 2026
Everything I asked for was carried out and my car collected and delivered. I also thought that the cost was very reasonable.
19 August 2026
Have not been able to resolve the fault - intermeittent "no online connection" in Navigation
18 August 2026
Wet good and efficient
18 August 2026
It all went smoothly as predicted, no problems
17 August 2026
Well organised, helpful and extremely pleasant staff. Kept well informed and feedback excellent. Car dealt with as scheduled, well cared for and returned in same clean state as deposited. Courtesy car provided was excellently presented.
16 August 2026
My car had a diff problem and it was replaced under warranty no questions asked
12 August 2026
Everything went smoothly
12 August 2026
Polite efficient service
11 August 2026
Some staff not very engaging . The younger ones seem to work off a tutored script instead of using natural social skills.
11 August 2026
Everything was wonderful - guy who dealt with me was very efficient; friendly and professional - he kept me updated whilst waiting - overall a very pleasant experience
10 August 2026
Because it was
10 August 2026
Car was looked after with care
10 August 2026
From booking it in with Steve the service manager everything went smoothly great and I believe he looked after me very well
10 August 2026
Given information and video of service.
10 August 2026
Totally proffessional & courteous
09 August 2026
Turned up, was refused courtesy car due to licence scan fail. Licence was protected, but have been customer for 30 years, so well known, and have had courtesy cars in the recent past. Rebooked for later appointment as by that time had new wife's Kia.
09 August 2026
All good, appointment on time.Helpful video Only negative was difficult parking
09 August 2026
Great job well done
09 August 2026
My car was recalled for a fault that was dealt with fairly promptly
09 August 2026
4/½ * Advised reception of our arrival for service to X1, she said she would tell service check in but message didn't get thro. Waited till a few minutes past allotted time then re-advised service check in & all ok. Other than that all very good ??
08 August 2026
Always great service
08 August 2026
Efficient, friendly service with quality courtesy car
08 August 2026
My BEV has had a charging problem for a while but usually there seemed to be a work-around. LSL fully agreed this time that it really did need sorting. The service department was able to do this quickly & generously with BMW UK.
07 August 2026
Great service. Faultless.
07 August 2026
Excellent service
07 August 2026
Easy to deal with and staff are great
FIND Lloyd South Lakes BMW
Address
- Kendal Road, Lindale, Grange-over-Sands, LA11 6QR
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:11:00 - 16:00
Phone
- 01539313154
Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston
Address
- Kendal Road, Lindale, Grange-over-Sands, LA11 6QR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01539313154
Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston
Address
- Kendal Road, Lindale, Grange-over-Sands, LA11 6QR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:Closed
Phone
- 01539313154
Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston
Address
- Kendal Road, Lindale, Grange-over-Sands, LA11 6QR
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:Closed
Phone
- 01539313154
Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston
01 November 2026
Very kind and patient salesman ( Rishi). Listened to what I wanted even though I didn't know what I wanted!!. There was no hard sell. Im so glad he said hello when we walked through the door as we were only window shopping. Fabulous car. Thks Rish