OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 130 comments received in the last 90 days.
04 June 2025
very happy with my new car
02 June 2025
Rishi & Luke were extremely helpful at all times
31 May 2025
Wry smooth transition and extra helpful on all aspects buying a new car!!
31 May 2025
I was kept informed by my salesperson about the progress of my car through the system including an accurate delivery date too
25 May 2025
Informed very regularly the status of my order from Rod Irvine
24 May 2025
At all stages, my specific needs and wants were carefully considered and the response of all colleagues was extremely well informed, helpful, courteous, and highly professional. From initial contact to drive away, the dealership inspires confidence
06 May 2025
We couldn't fault them Very helpful
06 May 2025
Completely satisfied
04 May 2025
Rishi dealt with my purchase and trade-in in a very efficient manner making the process completely stress free. At handover, Luke was very knowledgeable and extremely patient while explaining all I needed to know. It was altogether a great experience
15 June 2025
Very satisfied, as previously noted
15 June 2025
My car looked a picture after the care it had been given on it's appointment.
14 June 2025
Great customer service.
14 June 2025
I had my car in for 9am, but was told that I would need a curtesy car as the service would take 2 days. This would be either £20 or £70. I agreed on the £20 only for the phone ring just after lunch to say my car was ready. Rather a waste of money.
14 June 2025
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13 June 2025
The facilities are excellent whilst you're waiting.
11 June 2025
Speed of repair and support.
11 June 2025
On arrival both receptionists were on their phones, so I bye passed them and went straight to one of service team, Steve who I can always rely on.
11 June 2025
The service is always very good, I've built up a great relationship with Jonathan Jeffery and would only deal with him when buying a car in the future. I can't speak highly enough of him.
11 June 2025
As above
10 June 2025
Good too deal with and very helpfull