About Your Local BMW Retailer | Lloyd South Lakes

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

178 ratings and 133 comments received in the last 90 days.

04 June 2026

Callum Jackson was professional and supportive throughout. He listened to what we wanted and made sure we got a car that ticked all the right boxes. His communication was excellent.

03 June 2026

Great, as Callum went through all the information on the car before we left.

22 May 2026

Outstanding service given to us in a most professional way. Unsure of going Automatic for a car after a lifetime of gears was dealt with in an excellent way. Explanations and questions were fully dealt with and we are extremely pleased with the car.

19 May 2026

Callum Jackson was superb throughout the entire sale. Super friendly, informative. Excellent service!

18 May 2026

Callum Steele was excellent, guiding us through our choices and keeping us updated during the production process . Nothing was ever to much trouble and he is a credit to your team .

17 May 2026

Everything was great from start to finish - efficient courteous My key contact was Callum Jackson - he was superb.

15 May 2026

Good to deal with

08 May 2026

The service was exceptional. Very detailed handover by Jonathan. Jonathan was ever the gentleman as always.

03 May 2026

Always happy to come to the centre to see the staff who are very helpful and our friend JJ .

29 April 2026

Excellent knowledgeable staff,friendly and approachable,We can't thank sales executive Callum Steele enough for guiding us through everything with ease,we love our brand new car.

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28 April 2026

The customer service was above and beyond, nothing was too much for the sales staff (Callum Steele) from the moment we sat down to beyond picking up our new car he was excellent!

14 April 2026

Felt the sales staff went above and beyond to get us the best deal and went that extra mile for us and nothing was too much trouble. Felt valued as a customer.

13 April 2026

Kyle explained everything clearly & kept us up to date with progress throughout. We weren't rushed & Kyle presented options rather than push a sale.

01 April 2026

Handover of car was efficiently done. I was pleased with the information supplied and am very happy with the car.

01 April 2026

Very helpful and friendly from start to finish, everyone seemed to work together as one team, from reception through to final sales.

01 April 2026

Salesman was excellent, but car delivered with incorrect tyre pressure should have been 2.5 bar but came with 3.3 bar. I am disappointed with the PDI prior to handover.

29 March 2026

Excellent service from my initial enquiry to test driving the car, completing the purchase and post purchase.

26 March 2026

I was looked after very well. This is my 20th BMW. I always get very good service from all.

24 March 2026

BMW South Lakes provided an excellent service, the recent purchase is the 3rd from this centre. Fiona Thompson is exceptional, all 3 cars have been purchased through Fiona who understands our requirements, ensuring we made the right choice of X1.

24 March 2026

Tom and Fiona really supportive. Everything explained. I was very happy with the deal on my trade in and competitive pricing for my new car

24 March 2026

Although purchase was mainly done remotely, this went relatively smoothly with regular progress updates. Thorough and comprehensive handover process.

24 March 2026

So professional and helpful the the car was handed over in amazing ?? condition. Thanks. Next time fill the petrol tank

23 March 2026

Rishi Girdhari is a great guy, and is always a please to do business with. The handover was smooth, friendly, thorough and professional.

23 March 2026

Perfect from start to finish

17 March 2026

The professional approach combined with the friendly and helpful manner in which it was given made the buying process easy.

17 March 2026

I have now purchased 5 o 6 cars from Callum, firstly at Lloyds Mini and now at BMW in Lindale. We have an excellent working relationship

16 March 2026

Excellent service Fiona was very helpful in explaining the contract to me and making it so simple to understand loving the car

16 March 2026

Very happy, Callum Jackson was great explained everything to me, provided me with all information I needed and overall a great experience

15 March 2026

Everything very professional

15 March 2026

Great service

15 March 2026

Simple, easy process valuing car to trade in & quotation for possible future car. Choices of various options, extras available explained.

06 June 2026

Staff were polite and listened to my requirements for this service . Lent me a vehicle while my car was in service centre.

06 June 2026

Very well looked after by Marcel throughout the process. Car treated as a precious object!

05 June 2026

Good welcome and communication throughout

03 June 2026

The test was done on time with verbal feedback given in addition to the written Test sheet.

03 June 2026

Very courteous staff Work done on car as expected

03 June 2026

Courteous, friendly service. On time delivery. Recall replacement without question.

03 June 2026

The MOT was booked and the car was taken promptly, I was told how long I had to wait and it was on time Ialso was the recipient of a curtesy cup of coffee and the car was given a complimentary wash ,well done

03 June 2026

I had arranged for the vehicle to collect from my home address but no one arrived. An other day was arranged. Was an inconvenience.

03 June 2026

Very friendly staff Comfortable waing area

01 June 2026

The Sales point of contact (Kyle Aitken) has been a star. I spoke to him over a year ago, and told him what I wanted. He didn't hassle me, but kept my requirements in mind, touched base regularly, and eventually found what I was looking for.

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01 June 2026

Great service Steve was very helpful and went the extra mile when the car wasn't fixed properly first time.

30 May 2026

Completely satisfied

30 May 2026

Excellent service well looked after

30 May 2026

Good job done nice video showing vehicle health check sent over

30 May 2026

Dealt with it promptly.

27 May 2026

Nothing was too much trouble to make sure my car was perfect on the day of delivery. I have a car in the exact specification I wanted arriving earlier than I expected at the price I wanted to pay. The whole transaction with Lloyd has been great.

27 May 2026

Great service staff very helpful

24 May 2026

Very helpful and friendly.

23 May 2026

My car was dropped off here with a rear puncture. The Service team (Steve) were very helpful, sorted a tyre to be fitted the same day and had me on my way home within 20 minutes in a loan car. Just great service

22 May 2026

Very helpful

22 May 2026

V friendly.

22 May 2026

Well, everything was alright, so those need no need to write anything

22 May 2026

Replacement of the micro filter has caused a problem with the fan making excessive noise. Not picked up by the dealer. I noticed within 2 minutes of leaving and returned to the dealer. Dealer unable to resolve and have booked car back in.

22 May 2026

Always feel welcome when coming to the dealership staff always ready to answer questions and work carried out within time frane

22 May 2026

A quick and efficient service while I waited

21 May 2026

Because my English is not the best and Marcel works for your service center, he speaks Polish and it makes things much easier, and he is also very helpful. Excellent customer service.??

19 May 2026

From start to finish the BMW grange over sands advisor Lee was so helpful and professional in his communication. Overall great customer service Thank-you Lee .

19 May 2026

Efficient

19 May 2026

Had a service and MOT while I waited, and an issue with the bonnet release was resolved. Clean returned, washed and ready for the next year.

17 May 2026

Everything was carried out on time and with courtesy.

17 May 2026

Quick and professionally completed , going above and beyond , by doing a free health check and also offering complementary car wash and wells valet , which unfortunately My driver didn't have time to spare to take this offer , but a million thanks

16 May 2026

Excellent service and super friendly staff

16 May 2026

All of the staff were very efficient and polite. Work was carried out perfectly and within the estimated time. Car cleaning was perfect.

15 May 2026

The communications during the period I didn't have my own car was excellent

15 May 2026

Efficient friendly

15 May 2026

My car is 18 years old. I was very impressed with the understanding the service team gave both me and my car. Hospitality and mechanical explanation was second to none. Thank you very much.

15 May 2026

Friendly and efficient service from the staff.

13 May 2026

Pleasant surroundings and polite staff

13 May 2026

Lee was really friendly & patient and I felt well looked after

13 May 2026

Excellent service, and well looked after when there was a slight delay in completing my works.

12 May 2026

Good service and helpful staff

12 May 2026

All went to plan and work done promptly.

11 May 2026

Very proficient and car was sorted in a timely manner excellent service.

11 May 2026

Adam was excellent resolving an issue with bmw assistance and denies very professional

09 May 2026

Great customer service Debbie the assistant service manager did a great job and kept me updated with the progress of my vehicle. Would highly recommend. Thank you

08 May 2026

Lloyds South Lakes staff are all keen to look after you.

07 May 2026

Car went in for MOT. Was updated with Vehicle Health check. Car was washed and valeted

07 May 2026

Excellent report and rapid execution of suspension repair needed.

05 May 2026

Lovely staff, friendly and helpful. Premises super clean and tidy. Job done within time scale expected. Lovely coffee and facilities .No negative comments warranted.

05 May 2026

As always, my experience at South Lakes is a positive one. The staff are friendly, welcoming and informative and after several years of using the Centre, it's good to see the same faces when I arrive.

05 May 2026

Totally proffessional service throughout.

04 May 2026

Good prompt service

03 May 2026

Staff are considerate to customers, even old timers such as my wife and I.

02 May 2026

Booked me in quickly. Dealt with my problem well. Courteous and efficient service.

29 April 2026

Fitted in for a new tyre that day. Very professional & friendly service from all, but special mention to Debi Mallinson who looked after me at the Dealership. I was kept informed of progress & offered refreshments while waiting. Overall great service

29 April 2026

Easy to get an appointment. It was done quickly, and staff were unfailingly helpful.

29 April 2026

Easy with no hassle

25 April 2026

Very helpful, friendly and efficient service.

24 April 2026

Excellent knowledge service and customer care. I asked them to fault find a problem which another BMW franchise had misdiagnosed and they correctly identified the issue and rectified.

23 April 2026

I was quoted a huge sum for repairs not all of which were actually needed. There was then a suggestion that I part exchange my car which is worth at least £1,500 for £500. It was nice to have the valet service.

23 April 2026

Always excellent in all aspects.

23 April 2026

Service and MOT started and finished on time

18 April 2026

Service down on time. Very pleasant young man served us.

18 April 2026

Excellent service a d Excellent staff.....

18 April 2026

Good service. Well satisfied with work done on car.

17 April 2026

service icon showing on car after paying £400 for a service BMW notified of change of ownership of car but still emailing my dead husband. New email address provided but not one email received. No quote received for bodywork despite being chased up

16 April 2026

After explaining I was visiting from Scotland and had to extend my stay, your team completed the fault finding and replacement parts in super quick time, keeping me updated on the proposed cost which was really appreciated.

15 April 2026

Was attended to immediately, facilities good , & on return taken to my car by a member of staff .

14 April 2026

Good, timely service. Always made to feel welcome.

14 April 2026

All work carried out satisfactorily

13 April 2026

Efficient and friendly service

12 April 2026

You completed everything as discussed to a high standard

12 April 2026

all went very smoothly and no hidden costs

09 April 2026

Excellent customer service

09 April 2026

Nice relaxing friendly environment

07 April 2026

Great, efficient and professional service.

04 April 2026

Called in and had problem dealt with straight away.

02 April 2026

Steve Stowe was very helpful with the whole process.

01 April 2026

I didn't like being told to sit and wait to be called over when service dept ready. Then having service plan hard sell when called over and told I had requested it and I hadn't. Then hard sell again at time to pay and would not take no for answer

01 April 2026

Work carried out within timescales and to the standards expected. Nice waiting environment. Friendly and knowledgeable service staff.

30 March 2026

You said what you'd do, you did what you said and you reported what you'd done. I am totally satisfied.

30 March 2026

Quick efficient service.

30 March 2026

Quality service all round. Most helpful staff particularly Steve Stowe. Your insurance only covers people who need a courtesy car up to the age of 85yrs. Booking process should identify this and offer alternative pick up and return options

28 March 2026

Efficient service carried out while I waited in comfort

28 March 2026

Free health check. I said a switch was not working. Not told it was chargeable or given a price. I was charged half the fee £70 - they didn't fix it or know what was wrong. They failed to supply a walk around video they deleted it. £70 for nothing.

28 March 2026

Professional and polite

27 March 2026

My car was in for an MOT and I was impressed with the video that was supplied showing me around the underside of the car which is most informative. I only give 4 stars because my dash cam was disconnected, as expected, but never re-connected

26 March 2026

Best experience I have had in many years of buying BMW cars. Callum Steele was exceptional in dealing with my purchase. Excellent communication throughout, answered all my questions promptly, and gave a very thorough handover.

25 March 2026

No problems encountered

25 March 2026

Very thorough and staff are brilliant friendly and helpful

23 March 2026

Always efficient & helpful Job completed ahead of estimated time.

23 March 2026

As it cost £150 to change a fuse.

20 March 2026

Work completed on time. Lee was exellent, Good comms and friendly. Good coffee!

19 March 2026

Great communication. Did what was asked

18 March 2026

They were very helpful.

17 March 2026

Always very satisfied with the staff who are very knowledgeable and pleasant

16 March 2026

Great service

16 March 2026

Efficient, friendly, value for money, always the same - always great. Steve Stowe was fantastic, as were reception and other staff.

16 March 2026

Great service

16 March 2026

Very friendly and helpful and fixed the problem

14 March 2026

Great service from Steve. My only criticism is of the current policy of threatening a large bill if the work proves not to be covered by warranty. Surely it would be better to offer a quick free appraisal.

14 March 2026

Steve is a credit to BMW and Lloyds South Lakes. Friendly service, happy cheerful demeanour and always follows up on promises.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Lloyd South Lakes BMW

Address

Kendal Road, Lindale, Grange-over-Sands, LA11 6QR

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:11:00 - 16:00

Phone

01539313154

Map

Areas served

Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston

View map

Address

Kendal Road, Lindale, Grange-over-Sands, LA11 6QR

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01539313154

Map

Areas served

Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston

View map

Address

Kendal Road, Lindale, Grange-over-Sands, LA11 6QR

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 16:00
Sun:Closed

Phone

01539313154

Map

Areas served

Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston

View map

Address

Kendal Road, Lindale, Grange-over-Sands, LA11 6QR

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:Closed

Phone

01539313154

Map

Areas served

Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston

View map