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Long wait (90mins) despite booking an appointment for a tyre change
Friendly, efficient service.
I experienced very poor, unfocused service, involving a series of contractors. At no stage did anyone take 'ownership' of my problem. At no time did I feel that I was being treated as a valuable customer.
Very satisfied although I was charged for screen wash which wasn't required. This is a small issue but charging for things that aren't required is wrong.
It speaks for itself!
Quick and helpful.Comfy and coffee waiting area,and biscuits.
Simply they couldn't do enough for us. We'd had an issue while driving to our holiday, they got us going again really quickly and even made our dog feel welcome in the showroom!
Tail gate problem not sorted
A comfortable waiting zone with good access to refreshment, newspapers and new vehicles.
Would have been higher but price for oil change was higher than that of a local garage also needed an mot in February but first appointment was 12 March.
So far are being proactive in trying to identify an intermittent and difficult to reproduce problem. As the problem cause has yet to be identified, I can not give 5 stars.
Customer service is high on my list And the customer service that I received from Steve and the staff on reception was more than expected
Comfortable surroundings good coffee.
Really poor valeting post service. I spend £500 on service with complementary valet. I rang up to express my concern and was told they would get back to me. Obviously not.
They did not do what was on a typed sheet of all the jobs that needed doing . This necessitated me having to go back the following day to have the work done . This was not due to lack of time , the car was with them for 2days .
excellent customer service
Service centre carrying on the excellent legacy of the original Batemans service & support
I have trust in the people there, my car is well looked after and staff are friendly and courteous.
Arrived without appointment as warning light came in but still was attended to
Service carried out in reasonable time and to a high standard.
I was very satisfied ! That's it !
Ease of booking, good explanations of what was needed to be done and broke news of cost to me gently!
Good records showing what work had been done and accurate timing given for service to be completed.
They said vibration that I asked them to look at was fixed but it is not
They fixed the issue with my car whilst I waited. Comfortable waiting area and friendly staff in the service department.
Southlakes did my brake service within an hour or so while i wait which was great. Excellent service. I ll visit again. Thanks
The car was released with a faulty brake caliper, as I was informed that the part was not in stock. On the way home the caliper stuck to the disc causing both the disc and wheel to overheat, a 30 min journey became a 90min journey
Always helpful and fully attentive
Everything was good and well explained to my wife who took the car for its service.
Every time I take my car in for a service I am told it will take so long and it takes twice as long. I end up like most people wasting my time getting more agitated sitting in the customer area because a courtesy car is not available.
Excellent, knowledgible personal service
Lloyds replaced the windscreen was replaced within a couple of days - my local dealer advised it would be 6 weeks before they could do it!
Lloyds at South Lakes have always give an exceptional service and the staff are always pleasant, friendly and courteous.
Everyone I spoke too where professional in dealing with any issues I had
The original sales consultant, Rod still keeps in touch even two years after the initial purchase. Nothing you ask is too much trouble.
No serious complaints - except that I need to book a service 2k miles in advance, and this is without a courtesy car! Lastly the "free" valet needs to be free as the car wasn't exactly valeted on its return.
All ways do a good job
staff are really good and the service was quick.
As stated above the work was competently carried out, just expensive.
Excellent from start to finish!
Sadly car had significant oil leak, said to be at oil filter, following recent service. Fault rectified and engine compartment cleaned up. Service Manager, who I know well, phoned to apologise for what was clearly an oversight in the workshop.
Service guy not very warming and carried a bad attitude quote - I dont make the rules!
this time it all just worked. next time might now, but least it rolled well
Video showing tyre wear was useful.
Always excellent service here.
The service itself and staff were good. However, the score is lower because of the ridiculous video of my car I was sent. I know about my tryre wear and brakes and would rather pay less for my service than receive such pointless information.
Tyre would hopefully have been fitted correctly first time.
It was a pleasure I was well looked after
Salesman actually came into work to do the handover on his day off.
great service, excellent sales team, staff very friendly, good sevices in showroom
There was a four week delay in the delivery due to some upgrading once the car was in the UK. This in itself was not particularly problematic but the delay was a little irritating.
Very good. Bought BMW cars from Preston Bowker & Bolton Williams plus other new car marques - this has been the best experience.
Always room for improvement but excellent service
The reasons for this answer are listed above. We made a compalint to the dealer principal and just received a most unsatisfactory phone call from the sales manager.