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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Long wait (90mins) despite booking an appointment for a tyre change

Service

Friendly, efficient service.

Service

I experienced very poor, unfocused service, involving a series of contractors. At no stage did anyone take 'ownership' of my problem. At no time did I feel that I was being treated as a valuable customer.

Service

Very satisfied although I was charged for screen wash which wasn't required. This is a small issue but charging for things that aren't required is wrong.

Service

It speaks for itself!

Service

Quick and helpful.Comfy and coffee waiting area,and biscuits.

Service

Simply they couldn't do enough for us. We'd had an issue while driving to our holiday, they got us going again really quickly and even made our dog feel welcome in the showroom!

Service

Tail gate problem not sorted

Service

A comfortable waiting zone with good access to refreshment, newspapers and new vehicles.

Service

Would have been higher but price for oil change was higher than that of a local garage also needed an mot in February but first appointment was 12 March.

Service

So far are being proactive in trying to identify an intermittent and difficult to reproduce problem. As the problem cause has yet to be identified, I can not give 5 stars.

Service

Customer service is high on my list And the customer service that I received from Steve and the staff on reception was more than expected

Service

Comfortable surroundings good coffee.

Service

Really poor valeting post service. I spend £500 on service with complementary valet. I rang up to express my concern and was told they would get back to me. Obviously not.

Service

They did not do what was on a typed sheet of all the jobs that needed doing . This necessitated me having to go back the following day to have the work done . This was not due to lack of time , the car was with them for 2days .

Service

excellent customer service

Service

Service centre carrying on the excellent legacy of the original Batemans service & support

Service

I have trust in the people there, my car is well looked after and staff are friendly and courteous.

Service

Arrived without appointment as warning light came in but still was attended to

Service

Service carried out in reasonable time and to a high standard.

Service

I was very satisfied ! That's it !

Service

Ease of booking, good explanations of what was needed to be done and broke news of cost to me gently!

Service

Good records showing what work had been done and accurate timing given for service to be completed.

Service

They said vibration that I asked them to look at was fixed but it is not

Service

They fixed the issue with my car whilst I waited. Comfortable waiting area and friendly staff in the service department.

Service

Southlakes did my brake service within an hour or so while i wait which was great. Excellent service. I ll visit again. Thanks

Service

The car was released with a faulty brake caliper, as I was informed that the part was not in stock. On the way home the caliper stuck to the disc causing both the disc and wheel to overheat, a 30 min journey became a 90min journey

Service

Always helpful and fully attentive

Service

Everything was good and well explained to my wife who took the car for its service.

Service

Friendly staff

Service

Every time I take my car in for a service I am told it will take so long and it takes twice as long. I end up like most people wasting my time getting more agitated sitting in the customer area because a courtesy car is not available.

Service

Excellent, knowledgible personal service

Service

Lloyds replaced the windscreen was replaced within a couple of days - my local dealer advised it would be 6 weeks before they could do it!

Service

Lloyds at South Lakes have always give an exceptional service and the staff are always pleasant, friendly and courteous.

Service

Everyone I spoke too where professional in dealing with any issues I had

Service

The original sales consultant, Rod still keeps in touch even two years after the initial purchase. Nothing you ask is too much trouble.

Service

No serious complaints - except that I need to book a service 2k miles in advance, and this is without a courtesy car! Lastly the "free" valet needs to be free as the car wasn't exactly valeted on its return.

Service

All ways do a good job

Service

staff are really good and the service was quick.

Service

Excellent service

Service

As stated above the work was competently carried out, just expensive.

Service

Excellent from start to finish!

Service

Sadly car had significant oil leak, said to be at oil filter, following recent service. Fault rectified and engine compartment cleaned up. Service Manager, who I know well, phoned to apologise for what was clearly an oversight in the workshop.

Service

Service guy not very warming and carried a bad attitude quote - “I don’t make the rules!”

Service

this time it all just worked. next time might now, but least it rolled well

Service

Video showing tyre wear was useful.

Service

Good service

Service

Always excellent service here.

Service

The service itself and staff were good. However, the score is lower because of the ridiculous video of my car I was sent. I know about my tryre wear and brakes and would rather pay less for my service than receive such pointless information.

Service

Tyre would hopefully have been fitted correctly first time.

Service

It was a pleasure I was well looked after

Sales

Salesman actually came into work to do the handover on his day off.

Sales

great service, excellent sales team, staff very friendly, good sevices in showroom

Sales

There was a four week delay in the delivery due to some upgrading once the car was in the UK. This in itself was not particularly problematic but the delay was a little irritating.

Sales

Very good. Bought BMW cars from Preston Bowker & Bolton Williams plus other new car marques - this has been the best experience.

Sales

Always room for improvement but excellent service

Sales

The reasons for this answer are listed above. We made a compalint to the dealer principal and just received a most unsatisfactory phone call from the sales manager.