Meet the team

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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Confidence in the service team due to over 25 years of dealing with BMW South Lakes.

Service

Because your team deserve it

Service

Staff were excellent going out of their way to drop me back off with my family in Grange then collected me when car was ready

Service

I am totally convinced that BMW Grange cannot be bettered,we BMW owners who live in the area are extremely fortunate in having this establishment on our doorstep. So much so that recently I again ordered a brand new BMW vehicle expected around early

Service

Same reason as question 1

Service

Work completed swiftly and fully

Service

Great people and always a great service from everyone

Service

Too long waiting around.

Service

Efficient service and pick up/drop off with courtesy car works well for me. Slight delay in fitting replacement rear wiper blade due to lack of availability in stock.

Service

Service completed as arranged

Service

Very satisfied, looked after as soon as I arrived by Service Advisor Amelia Coutlas. She was polite, informative and kept me up to date with everything whilst my vehicle was serviced.

Service

Great service this time

Service

The service was great organised a lift home after dropping the car In good team

Service

Cost aside no issues with service received.

Service

The service was good, my car wasn't washed this time but I expect that was because they knew I was waiting for the car.

Service

The staff are great.

Service

Came for MOT and small service. Found it was due more major service so rescheduled to another date, not a problem.

Service

Very efficient and friendly staff.

Service

Joan car not good

Service

Very efficient and quick.

Service

Lloyd South Lakes went of of their way to arrange my MOT. Also valeted my car after the MOT.

Service

Despite having the car fully serviced since 2008 , I feel badly let down by the lack of a vital tyre from a company which sells itself on the quality and reliability of its cars and the backup Run flats are not readily available at tyre depots .

Service

Nice to deal with

Service

Parts departments can be slow off the mark. In the past a wrong replacement part was ordered - with a 3 week waiting period and when the part I really needed was available for next day delivery. Another non-critical part seemed to have been forgotten

Service

The staff at Lloyd south lakes worked very hard to make my visit stress free.

Service

Friendly and helpful

Service

Always room for improvement

Service

No issues. Courteous service. Good facilities while waiting for service to be done.

Service

Excellent service all round. Cars clean and serviced as promised. Kept informed and up to date by Steve on the Sevice desk

Service

Lloyd BMW South Lakes mechanics are excellent at their jobs and the service desk staff keep you informed if there is any problems or delays with your service.

Service

Friendly service and quite efficient

Service

work was carried out in good time and whilst waiting i was given the chance to look around with the sales team always giving there time however how buisy they were

Service

I'm confident, as an engineer, that the technicians know the car, and know what they are doing. I also like the courtesy clean.

Service

Courteous staff who ensured the customer was kept informed and the service was completed in the time stated.

Service

Very helpful service but not straight forward between BMW assist and Dealer.

Service

Steve Stowe very kindly collected the car from my house for its service. He also brought it back in the evening. This is an excellent service he does. From my part I give several weeks notice to fit in with us both. Great garage to deal with.

Service

The service department has quite a long waiting time to get booked in

Service

Task completed as expected

Service

Very helpful and friendly staff

Service

I brought the car in to have a noise investigated, and misfire. When picked up, air box not attached, I had to bolt it back in place, battery dead, car had 6 foot rubber mark down one side. Still makes noise, still misfires. No apology for this.

Service

Pleasant staff. Done on time. No problem

Service

Friendly, efficient service.

Service

Long wait (90mins) despite booking an appointment for a tyre change

Service

I experienced very poor, unfocused service, involving a series of contractors. At no stage did anyone take 'ownership' of my problem. At no time did I feel that I was being treated as a valuable customer.

Service

It speaks for itself!

Service

Very satisfied although I was charged for screen wash which wasn't required. This is a small issue but charging for things that aren't required is wrong.

Service

Quick and helpful.Comfy and coffee waiting area,and biscuits.

Service

Simply they couldn't do enough for us. We'd had an issue while driving to our holiday, they got us going again really quickly and even made our dog feel welcome in the showroom!

Service

Tail gate problem not sorted

Service

A comfortable waiting zone with good access to refreshment, newspapers and new vehicles.

Service

Would have been higher but price for oil change was higher than that of a local garage also needed an mot in February but first appointment was 12 March.

Service

Customer service is high on my list And the customer service that I received from Steve and the staff on reception was more than expected

Service

So far are being proactive in trying to identify an intermittent and difficult to reproduce problem. As the problem cause has yet to be identified, I can not give 5 stars.

Service

Comfortable surroundings good coffee.

Service

Really poor valeting post service. I spend £500 on service with complementary valet. I rang up to express my concern and was told they would get back to me. Obviously not.

Service

They did not do what was on a typed sheet of all the jobs that needed doing . This necessitated me having to go back the following day to have the work done . This was not due to lack of time , the car was with them for 2days .

Service

excellent customer service

Service

Service centre carrying on the excellent legacy of the original Batemans service & support

Service

I have trust in the people there, my car is well looked after and staff are friendly and courteous.

Service

Service carried out in reasonable time and to a high standard.

Service

Arrived without appointment as warning light came in but still was attended to

Service

A great experience.

Sales

Have dealt with the same dealers for years now and have always been happy with the outcome.

Sales

Even though

Sales

Sales executive very helpful , knowledgable and professional He was not pushy and went through all items with me of the model i was looking at.

Sales

Every effort was done to get us a good deal in a pleasant environment

Sales

As stated above, also the excellent handover and Pauls follow up

Sales

Friendly professional And made you feel special at the time of purchase

Sales

Everything was good until we arrived to collect the car. During the handover it was discovered that the maps for the satnav had not been installed. This was only discovered after the service/parts depts had closed meaning a return at a later date.

Sales

It was a pleasure I was well looked after

Sales

Salesman actually came into work to do the handover on his day off.

Sales

great service, excellent sales team, staff very friendly, good sevices in showroom

Sales

There was a four week delay in the delivery due to some upgrading once the car was in the UK. This in itself was not particularly problematic but the delay was a little irritating.