Meet the team

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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very polite

Service

Very helpful

Service

My car was taken in on the Friday and ready for the Tuesday , washed and hovered also running like a dream .

Service

Kept informed at all stages.

Service

I was very happy with the service I got, they picked my winter wheels up and put them on my car then brought my summer wheels back fully cleaned. They even cleaned my car. Excellent.

Service

Apart from some inevitable possible miscalculations on costs of things...I can't fault you!

Service

Minor faults were fixed, and car loan was extended to accommodate the one-day delay in acquiring a part.

Service

No issues afterwards.

Service

Rather expensive

Service

The people I talked to were helpful and clearly trying to sort the fault. However, we had to call service team for updates, rather than them calling us. One point of contact would have been better - save me bringing several people up to speed.

Service

Thoroughly organised and customer facing organisation

Service

same as above

Service

The service experience was great, they washed and cleaned the car and provided a courtesy car, the work was done to a high standard. My only issue is that I raised my concerns above, one of the service team said they would get back to me but didn't.

Service

The car was collected,serviced & returned without problem.

Service

Professional and courteous

Service

Lloyds are all about the customer experience and I always feel like they value their loyal customers.

Service

Again I would prefer to await the outcome of the aforementioned dispute which may alter my rating

Service

Booked in on time and completed on time. They even fixed the slight door misalignment on the drivers side for free which was extremely appreciated and unexpected.

Service

Collected car from home. Rang to explain what was need to be done. Replaced part on car, did not charge as they did it under goodwill as part had previously been replaced & shouldn't have needed replacing due to low mileage

Service

See above

Service

Apart from the loan car everything was fine.

Service

All was fine until I was presented with the bill - see above comments.

Service

Though my expectations were high, these expectations were met

Service

The fault was found, diagnosed and repaired well so all is good. Motability support not so good.

Service

They have 'a can do' attitude to any task they do for you.

Service

Difficult to park on arriving and when I finally found a space, told I couldn't use it and to move somewhere else. Car not valeted on my return to collect.

Service

Prior to service date, the aerial map view enabled quick, correct parking. Fast, friendly check in. Comfortable and warm waiting lounge room, - extremely well facilitated. Mid service call to check authority for extra issue. Wash & vac, appreciated.

Service

Excellent

Service

See above

Service

Aways a pleasant experience visiting this garage, better thatn other BMW dealers

Service

Sales Team were able to listen and react positively to our contensions

Service

They can't do enough for you

Service

I had to pay for a courtesies car and put fuel in at the first garage after leaving the garage

Service

Staff very friendly, professional and efficient. Nothing seems to be too much trouble.

Service

Tyre was fixed

Service

Because on that day I was.

Service

Did all the jobs on my car very satisfied

Service

Just awaiting Quote for Transmission and final drive fluid change.Thank You

Service

The staff work hard to look after you and explain what will be happening

Service

The staff I interacted with in the service department at South Lakes were very polite and helpful.

Service

Everything carried out to time and car returned in good condition. I could even speak with the technician who carried out the work to clarify a technical point.

Service

All work carried out to high standard and clear advice provided as to when next time service visit due.

Service

Knowledgeable staff good customer service

Service

Very helpful and good service.

Service

Great service but expensive

Service

My car is in good hands and everything explained clearly.

Service

Sorted in no time at all even though I had not booked in but just turned up on speck when a tyre warning light came on

Service

The garage refurbishments are taking an extraordinarily long time, not sure if I will visit again until they have finished

Service

The service was done well and quickly, I also received a comprehensive video talking me through the service

Service

I was given a time that my car would be ready and it was exactly right. I was given the choice to have my car washed ... wonderful.

Service

Excellent. Friendly efficient quick response.

Service

The service was excellent. I thought I would need to book a further appointment to get the problem fixed but the team were able to fix it while I waited and the complementary WiFi meant that I could get on with my work in the meantime.

Service

We feel that they do a great job and go through it with us

Service

Great service, kept informed and as usual great team service

Service

Helpful and friendly staff

Service

I have no issues with any aspect of the change of vehicle.

Service

The staff are always courteous and informative.

Service

Simple and friendly team

Service

Did what i asked

Service

I had a holiday issue with car and the BMW team were extremely helpful and expedient enable me to experience minimum inconvenience for my onward journey.

Service

Always welcoming and highly professional

Service

Satisfied

Service

Usual helpful frIendly service.

Service

Quality of work excellent. Waiting experience awful.

Service

Problem was a slow puncture which was dealt with expeditiously.

Service

Historically the service is good. However on my visit on the 26th of July the service was not up to scratch. The agreed work for the day was not completed although the car was delivered at 8.15. This I believe was because I had A courtesy car.

Service

A 2 hour job took 9 hours and car was not valetted We discovered two small scratches on the car when we got home Bad organisation When warranty runs we will not use the BMW Lloyds again which after using it for 6 years is sad.

Service

The actual services which I believe are usually carried out by Steve have always been excellent, so I cannot fault the car servicing itself. However, trying to book our cars in for a service or for an emergency service has always been a nightmare!

Service

Staff polite and efficient

Service

Brilliant team that gave good feedback and updates whilst the car was in for repair

Service

A six week wait for a service was a pain with having to switch off the alerts every time I got in the car, so multiple times a day. It also meant other important information was not obvious as I always had multiple notifications. It is a pleasure not

Service

I was advised to wait when actually I'd probably have been better leaving and coming back later *but* that's a very minor point.

Service

Easy to book, quick and efficient. Facilities whilst waiting including WiFi. Great staff

Service

Good customer service.

Service

Everything worked as expected; no sense of waiting, even though garage having serious work done on it.

Service

Although under renovation fabulous staff and great coffee

Service

John bond is excellent

Service

Marvellous all round

Service

I felt the price to correct the windscreen washers was a little high .

Service

Smooth and professional

Service

The split tyre was replaced quickly

Service

No complaints at all very efficient and delivered what they said they would

Service

A well run and organised business that makes you welcomed from the moment you step through the door. Only hope that the updating doesn't affect that atmosphere; it's special and not one you will experience in many other dealerships of whatever make!

Service

The problem with the car seems to be sorted.

Service

I have not experienced anything negative about the service

Service

All went like clockwork, staff we very pleasant, loan car was high quality, my car was ready when promised, work done as requested.

Service

Went in for an MOT and the mechanics routed my dash cam properly without even mentioning it. Little touch pleased me a lot

Service

Knowledgeable staff who kept me informed and dogs f d biscuits

Service

The whole experience was trouble free, bearing in mind that the sales dept are working in a very difficult environment due to the refurbishment of the showroom.

Sales

Fine, no issues of concern

Sales

I have always dealt with Lloyd South Lakes (formally Bateman's) and indeed the same salesman John Bond, over a period of 20+ years. I have confidence that they will do what they promise.

Sales

Very satisfied.

Sales

Good communication from Paul at Grange before and after

Sales

Communication was excellent, time taken to get spec right complete test drives etc was excellent

Sales

John Bond was fantastic

Sales

Before placing the order John responded quickly to our queries and arranged a number of test drives without being pushy. Explained everything and held our hands throughout the process and kept us informed of progress between order and delivery.