Meet the team

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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient / friendly

Service

Happened as said- trust

Service

Always professional, always friendly, whatever department, I feel welcomed and comfortable whenever I visit.

Service

As above, parking was very limited when dropping off the car.

Service

Saves me storing and changing the wheels my-self.

Service

they sorted fault s out very quickly

Service

Professional approach to servicing and repair. I was kept informed of progress throughout.

Service

The experience was good but not quite up to the excellent standard that I have come to expect from Lloyd South Lakes. I put this down to the disruption due to the ongoing refurbishment.

Service

No phone call to explain repair taking longer than planned so wasted 2 hours going to and from service center.

Service

Overall very good but had to wait around 4 weeks for an appointment

Service

The familiar faces of the leadership team provide an assurance that there are many years of experience supporting the technicians.

Service

It was a pleasure to deal with caring staff.

Service

All I asked was completed quickly and staff very helpful

Service

Test drive was as good as expected and afternoon tea was excellent

Service

Everything was done to my complete satisfaction

Service

Because that's my feeling

Service

Comfortable place to wait,good drinks machine. Collect my tyres and bring others back.Pleasant staff.and clean my car aswell.

Service

originally told I needed to come in for MOT as well as end of warranty check and that it'd take c. 1.5 hrs. But on arrival told didn't need MOT as that done in January 2019. So just end of warranty check but it took 3 hours.

Service

Everything seemed in order and car ran well on way home

Service

As above

Service

Car Failed, they bent over backwards to help us. We have an Alpina so not straight forward. Alternator had given up, after being told by our local dealer 10 days earlier that it was fine!!!!

Service

Cannot fault them. Excellent service. Lovely staff

Service

Wash and Hoover was good standard but could be better

Service

Continues from past 20+ yrs

Service

Warranty work carried out, free courtesy car for 2 days to fix the problems. Service advisor that booked the car in over the phone was helpfull and explained what they would need to do.

Service

very helpful and friendly staff

Service

Extremely positive - I was well looked after

Service

I had to wait for over a month for a service on this occasion, on another occasion my car is still under warranty and I had a problem where exhaust fumes were coming in to the car and I was told it would be 3 weeks before they could get me booked in.

Service

Went in for a tyre damage which I thought I would be paying for but they looked at my database and found I had tyre insurance which I forgot about so tyre replaced FOC.

Service

The staff are very friendly and happy to help with any questions, the price is very reasonably for the work that was done. Overall I was very happy with the relaxed atmosphere waiting for my car, I sat down had a coffee, biscuit and watched tv.

Service

The fault wasn't fixed.

Service

Pleasant people, nice surroundings.

Service

Car booked in at date and time which suited me. Work was accurately estimated and completed to time

Service

Efficient polite and very thorough.....plus the coffee is good.

Service

Work carried out on time and on budget with courteous staff.

Service

You weren't able to hear the noise and therefore haven't been able to fix it even though you did find something loose that you fixed

Service

Only that it is rather costly!!!

Service

Service dep't always excel to help

Service

Excellent care and service, nice environment and friendly staff.

Service

Confidence in the service team due to over 25 years of dealing with BMW South Lakes.

Service

Because your team deserve it

Service

Staff were excellent going out of their way to drop me back off with my family in Grange then collected me when car was ready

Service

I am totally convinced that BMW Grange cannot be bettered,we BMW owners who live in the area are extremely fortunate in having this establishment on our doorstep. So much so that recently I again ordered a brand new BMW vehicle expected around early

Service

Same reason as question 1

Service

Work completed swiftly and fully

Service

Great people and always a great service from everyone

Service

Too long waiting around.

Service

Efficient service and pick up/drop off with courtesy car works well for me. Slight delay in fitting replacement rear wiper blade due to lack of availability in stock.

Service

Service completed as arranged

Service

Very satisfied, looked after as soon as I arrived by Service Advisor Amelia Coutlas. She was polite, informative and kept me up to date with everything whilst my vehicle was serviced.

Service

Great service this time

Service

The service was great organised a lift home after dropping the car In good team

Service

Cost aside no issues with service received.

Service

The service was good, my car wasn't washed this time but I expect that was because they knew I was waiting for the car.

Service

The staff are great.

Service

Excellent centre. Brilliant customer service during and after sale.

Sales

Everyhting ran smoothly, good communication

Sales

No complaints whatsoever regarding the local dealership. They could not be more helpful and deserve 5 stars. Any dissatisfaction is due to BMW UK and the lack of information being fed back to dealer/customer as to status/delays. See Q4 for detail

Sales

End to end very good experience I was kept informed all the way through

Sales

A great experience.

Sales

Have dealt with the same dealers for years now and have always been happy with the outcome.