Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Video showing tyre wear was useful.

Service

Good service

Service

The service itself and staff were good. However, the score is lower because of the ridiculous video of my car I was sent. I know about my tryre wear and brakes and would rather pay less for my service than receive such pointless information.

Service

Always excellent service here.

Service

Tyre would hopefully have been fitted correctly first time.

Service

There was an airlock in the system after the work was carried out.Didnt notice on the day didnt use the cat the next only descovered on my way to Warrington when the car was freezing, outside temperature in minus figures.Worse still we had my 90 yr

Service

Great service

Service

They did what they said they would do, in the time indicated.

Service

Fantastic customer service

Service

Staff friendly and great coffee and biscuits

Service

Very well looked after, thank you!

Service

No quibble use of loan car and prompt notification of completion of service

Service

They couldn’t do enough for me wonderfull.

Service

Went for a service and had the sat nav upgraded.

Service

the service was completed to time and to budget

Service

They are good but they are there to make a profit so there is always a conflict with customer service

Service

Service advisor Amelia was friendly, knowledgeable and professional.Steve and the rest of the service team have a very sharp focus on customer satisfaction. Thank you again!

Service

All work done to a high-standard and a follow-up query was done at my home - excellent customer care!

Service

I have complete confidence in my BMW service centre to maintain my vehicle and provide excellent customer service.

Service

Service was efficient

Service

It would have been a 5 but it just took SO long. All I was having was the wheels changed and bearing in mind F1 can do it in less than 3 seconds, they took over one and a half hours

Service

clear and precise information and prompt service.

Service

Helpful and bring my tyres back home when put my winter tyres on,and always have a chat, ( not too long).????

Service

Quick response and service at a competitive price. Courteous but friendly and attentive staff

Service

Why do l travel a round trip of 140 miles for a service.1. I have confidence that my car will be serviced to a high standard.2. Very friendly people who take pride in delivering that service.3. Refreshments there if you want them, courtsey cars

Service

Very easy time. Everything explained, well looked after

Service

Car collected from home, serviced, video sent by e-mail and extremely helpful and pleasant staff from booking appointment to returning car.

Service

On the first visit , the problem was not correctly diagnosed, but was sorted on a return visit following recurrence of problem

Service

We received informative feedback on the condition of our vehicle.

Service

service was out standing.

Service

Excellent service, dropped the car off and was ready just over an hour later. Offered a lift to and from the dealership. Nice friendly staff.

Service

Service carried out satisfactory manner after vehicle collected from my home.

Service

The service was fine, and the report given to me was thorough.

Service

Service was done in the time stated

Service

Fast and efficient. Very courteous.

Service

Our car was immaculate when we collected it.

Service

Cost effective and on time

Service

Good service completed on time and date as agreed and good feedback from the technician.

Service

cant really add any more

Service

Always on time, great service team

Service

First class from booking, reception and completion.

Service

My M5 went in for service and one of the items was a Brake Fluid Change. Two days after return, with children in rear, a critical system fault on the Brakes, with fluid pouring from the rear n/s calliper bleed nipple. Windscreen washers not working.

Service

No complaints.

Service

The service that's given to customers is outstanding, the team ensure that when needed they make the whole experience pleasurable rather than it being intimidating. The way they arranged everything from picking up our vehicle to delivering a hire ca

Service

They compromised to see that I was satisfied as a client

Service

Everything was done that I asked about

Service

Friendly helpful staff who kept me updated on the progress with my vehicle.

Service

Great welcome felt wanted and appreciated

Service

Well looked after, Principle made time to chat. Effort made to secure agreement all happy with

Service

As always, a great service from start to finish.

Service

Poor comminication-known fault identified with oil filter-13/4hr before I was told and it would need to be ordered. Courtesy car eventually arrived from rental co. I needed to be at work. Not kept informed about progress and rtn of car as promised.

Service

I knew I could trust them and they always give 110%

Service

As a frequent motorway commuter throughout the UK, knowing that my vehicle has received a service from Lloyd’s BMW is not only comforting but also reassuring that I can be safe as I drive.

Service

Good service, good people.

Service

Always helpful informative. Great service

Service

excellent staff and pleased that LSL were able to provide a price match (for tyres) but slightly disappointed that the price was too high (by £50) to start with and perhaps a more competitive price could/should have been given to start with?

Service

Always room for improvement but excellent service

Sales

The reasons for this answer are listed above. We made a compalint to the dealer principal and just received a most unsatisfactory phone call from the sales manager.

Sales

Excellent staff and service.

Sales

Very satisfied with Salesman Kyle excellent customer focus

Sales

The Salesman (Jonathan Jeffery) answered all questions queries I had, promptly and honestly.

Sales

There is always room to improve

Sales

As previous answer I knew what I wanted and what specs, the sales team did everything they could to ensure they found me a brand new car as close to the spec I wanted, and in some areas exceeded what I wanted

Sales

The sales adviser managed to find me the the perfect car - even better than the one I handed back!

Sales

Getting to the final point was abit up and down as we couldn’t find an Estoril blue car , so I put a deposit on a grey car but that wasn’t available and then they found a blue one for me, nature of the offer at present I would guess.