Meet the team

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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lloyd South Lakes is exceptional in providing great customer service and care in friendly surroundings

Service

A missed fault in a previous visit means ONE has to double check and ask as many questions as is possible to feel more assured that all is good before taking the car back.

Service

The service experience was good but thought the price was too much.

Service

on time,clean and tidy,no problems

Service

My vehicle was serviced promptly and returned cleaned and vacuumed.Staff at t

Service

Work done on time and with a professional approach

Service

Service complete in good time and car washed. Nice coffee during wait.

Service

Efficient and well managed experience.

Service

Very long waiting periods for booking a service (in excess of five weeks). However very satisfied with the level of service received when the car was returned.

Service

quick and reliable

Service

Friendly helpful staff that answered all issues

Service

The service I received is second to none.

Service

Very good service, but a tyre valve change took 2.5 hours on a while-you-wait 0.5 hour slot?

Service

They forgot to reset the brake fluid service indicator

Service

All matters dealt with efficiently.

Service

Always cooperative and efficient although expensive.

Service

We had a problem with our car which was dealt with very quickly. We were informed our service was due and so this was done at the same time.

Service

Sometimes one must demonstrate the problem visually and not just verbally.

Service

Had a very long wait for the service with no update on what was happening. Would have been better if I was advised up front how long it was likely to take.

Service

Quick diagnostic of air conditioning failure (it's ten years old) and prompt appointment for the repair. Help offered with lift to train station, much appreciated.

Service

Great salesman, great aftersales service. Would definitely use this dealer again.

Service

Always good service

Service

No issues

Service

Staff went out of their way to try to resolve a particular problem i am having updating my maps

Service

Very knowledgeable staff. Great service. Vehicle always valeted when returned.

Service

Every employee in every department I have been with has been polite and makes me feel valued.

Service

Although we had bought the car from Lloyd's they were not going to give our repair any priority. We only got proper attention by contacting BMW. Once the job was in the Lloyd's system everything went well

Service

Polite, efficient and informative!

Service

Courteous, prompt, friendly and efficient

Service

Very helpful staff

Service

Excellent service

Service

efficient service and fault on the transmission was promptly dealt with and the car is now back to full working order.

Service

Same as above

Service

Other than the delay getting initial appointment service was good. You were unable to fix the fault during the 1st visit as a part was required. The subsequent appointment was only a 1 week wait and a loan car was provided

Service

It was easy to book and they dealt with one or two complications in a helpful manner.

Service

Warm and welcoming greeting, professional, attention to detail

Service

I mentioned 3 minor issues to investigate, non were fixed or mitigated (squeaky brakes when reversing, bluetooth media issues, slight exhaust rattle on cold start). I find this poor as all 3 issues are still present, attention to detail??

Service

Good service.

Service

Well informed, nice people

Service

Great service.

Service

Priority service through BMW Assist was excellent. Turn around time was very satisfactory.

Service

spot on

Service

Although there were a few problems at the start I am happy to say that my experience has been a good one

Sales

Personal, thoughtful and extremely supportive. The simplicity of the process and transaction hides deep professionalism and teamwork across sales to finance and servicing

Sales

No hard sale people here. Always pleasant and very knowledgeable staff.

Sales

Punctuality, manner and product knowledge of salesperson (B. Whitla), presentation of options and end product.