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Efficient / friendly
Happened as said- trust
Always professional, always friendly, whatever department, I feel welcomed and comfortable whenever I visit.
As above, parking was very limited when dropping off the car.
Saves me storing and changing the wheels my-self.
they sorted fault s out very quickly
Professional approach to servicing and repair. I was kept informed of progress throughout.
The experience was good but not quite up to the excellent standard that I have come to expect from Lloyd South Lakes. I put this down to the disruption due to the ongoing refurbishment.
No phone call to explain repair taking longer than planned so wasted 2 hours going to and from service center.
Overall very good but had to wait around 4 weeks for an appointment
The familiar faces of the leadership team provide an assurance that there are many years of experience supporting the technicians.
It was a pleasure to deal with caring staff.
All I asked was completed quickly and staff very helpful
Test drive was as good as expected and afternoon tea was excellent
Everything was done to my complete satisfaction
Because that's my feeling
Comfortable place to wait,good drinks machine. Collect my tyres and bring others back.Pleasant staff.and clean my car aswell.
originally told I needed to come in for MOT as well as end of warranty check and that it'd take c. 1.5 hrs. But on arrival told didn't need MOT as that done in January 2019. So just end of warranty check but it took 3 hours.
Everything seemed in order and car ran well on way home
Car Failed, they bent over backwards to help us. We have an Alpina so not straight forward. Alternator had given up, after being told by our local dealer 10 days earlier that it was fine!!!!
Cannot fault them. Excellent service. Lovely staff
Wash and Hoover was good standard but could be better
Continues from past 20+ yrs
Warranty work carried out, free courtesy car for 2 days to fix the problems. Service advisor that booked the car in over the phone was helpfull and explained what they would need to do.
very helpful and friendly staff
Extremely positive - I was well looked after
I had to wait for over a month for a service on this occasion, on another occasion my car is still under warranty and I had a problem where exhaust fumes were coming in to the car and I was told it would be 3 weeks before they could get me booked in.
Went in for a tyre damage which I thought I would be paying for but they looked at my database and found I had tyre insurance which I forgot about so tyre replaced FOC.
The staff are very friendly and happy to help with any questions, the price is very reasonably for the work that was done. Overall I was very happy with the relaxed atmosphere waiting for my car, I sat down had a coffee, biscuit and watched tv.
The fault wasn't fixed.
Pleasant people, nice surroundings.
Car booked in at date and time which suited me. Work was accurately estimated and completed to time
Efficient polite and very thorough.....plus the coffee is good.
Work carried out on time and on budget with courteous staff.
You weren't able to hear the noise and therefore haven't been able to fix it even though you did find something loose that you fixed
Only that it is rather costly!!!
Service dep't always excel to help
Excellent care and service, nice environment and friendly staff.
Confidence in the service team due to over 25 years of dealing with BMW South Lakes.
Because your team deserve it
Staff were excellent going out of their way to drop me back off with my family in Grange then collected me when car was ready
I am totally convinced that BMW Grange cannot be bettered,we BMW owners who live in the area are extremely fortunate in having this establishment on our doorstep. So much so that recently I again ordered a brand new BMW vehicle expected around early
Same reason as question 1
Work completed swiftly and fully
Great people and always a great service from everyone
Too long waiting around.
Efficient service and pick up/drop off with courtesy car works well for me. Slight delay in fitting replacement rear wiper blade due to lack of availability in stock.
Service completed as arranged
Very satisfied, looked after as soon as I arrived by Service Advisor Amelia Coutlas. She was polite, informative and kept me up to date with everything whilst my vehicle was serviced.
Great service this time
The service was great organised a lift home after dropping the car In good team
Cost aside no issues with service received.
The service was good, my car wasn't washed this time but I expect that was because they knew I was waiting for the car.
The staff are great.
Excellent centre. Brilliant customer service during and after sale.
Everyhting ran smoothly, good communication
No complaints whatsoever regarding the local dealership. They could not be more helpful and deserve 5 stars. Any dissatisfaction is due to BMW UK and the lack of information being fed back to dealer/customer as to status/delays. See Q4 for detail
End to end very good experience I was kept informed all the way through
A great experience.
Have dealt with the same dealers for years now and have always been happy with the outcome.