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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
323 ratings and 170 comments received in the last 90 days.
06 November 2023
Kept up to date with regards to the delivery of my car, the date was even brought forward which was a nice suprise.
05 November 2023
Very satisfied, great service,Rod always ring and up dates me on progress and delivery dates and always makes time to talk when you visit
04 November 2023
The best dealership I have ever used for and marque.
04 November 2023
As above.
01 November 2023
Could be improved only by quicker delivery time.
01 November 2023
The staff wanted to make the buying and handover a memorable experience.
30 October 2023
Professional dealt with all queries promptly
25 October 2023
Excellent communication throughout, regular contact from Ben which was very much appreciated. Felt welcomed and supported throughout the whole process.
06 October 2023
Every step was really easy. From the first test drive (Rishi was incredibly helpful in picking the right car and making myself, my partner and the dog welcome) to collection with Luke and Steph was brilliant experience. The admin team were amazing
04 October 2023
Each member of staff are knowledgeable and friendly. We enjoy the exchange of views on perfomance and quality.
04 October 2023
Callum was once again great, kept myself and my boyfriend Jordan updated.
30 September 2023
Always a very pleasant comfortable environment. Always offered hot drinks. Offered a free gift of a key ring and child's car.
26 September 2023
I had almost decided to not to business with BMW again. Thankfully, I popped in to see how the atmosphere felt now and have been delighted with every aspect of my purchase - well done and I WILL be back.
25 September 2023
The car was immaculate when delivered. I liked the "making an event" of the delivery. Tom, the person who oversaw the handover, was very knowledgeable, he had answers to all my questions. I liked that two hours was allocated for the handover
24 September 2023
Stewarding and pleasurable experience enhanced by caring and knowledgeable staff.
21 September 2023
It was a relaxing and positive way to buy a car . We weren't rushed or pushed into making a purchase and came away with just what we wanted .
19 September 2023
All staff courteous and friendly and went above and beyond my expectations. Staff explain things in great detail and ensure customer satisfaction .
18 September 2023
Throughout the purchase from the initial enquiry through to hand over of the new vehicle, we received excellent attentive service and felt a desire to ensurecwe are happy with our purchase
16 September 2023
Rish, Tom and the team at South Lakes BMW couldn't have done anymore for us throughout our experience with them
24 November 2023
See above but would have liked a courtesy car as had to leave car for 6hrs
24 November 2023
Faultless service,
24 November 2023
It was quite easy to get an appointment, even at short notice. The information from the technician was useful.
23 November 2023
Works all completed on time no drama car now noticably improved.
23 November 2023
Again add ons... When receiving the loan car I was told that there was a ~£750 excess unless I parted with an Extra £15 on top of the £600 I was about to part with for a service, it made me angry as it's just take take when this £15 made part of serv
22 November 2023
Service done on time as promised.
22 November 2023
I felt the staff communicated with me well. My MOT was completed in a timely manner.
22 November 2023
BMW little bit dear but that's what you get for your money.
22 November 2023
I feel fully confident in the service given
21 November 2023
As always top quality service
21 November 2023
Informed at all stages.
21 November 2023
Well run BMW Centre with knowledgeable and courteous staff.
20 November 2023
As always, excellent service from booking in to collection. All work carried out to my satisfaction and the car returned washed and vacuumed
20 November 2023
Done in good time
19 November 2023
All good
19 November 2023
As above
17 November 2023
The feedback was very helpful without feeling pressured into doing anything
16 November 2023
Good service
16 November 2023
As above
16 November 2023
Treated like a normal person and that means alot
16 November 2023
I thought the exhaust gas recirculating cooler was being replaced under a recall notice. It turned out to be just acheck.
16 November 2023
Courtesy and friendly professionalism throughout.
16 November 2023
First class service staff who are all so pleasant, knowledgeable and efficient
16 November 2023
Professional and knowledgeable staff, very friendly
13 November 2023
Customer service wasn't upto scratch. Problems with the car meant they had to keep it overnight but couldn't offer me a car to take away. This resulted in me loosing a days work due to being carless for a second day, parts weren't ordered on time.
13 November 2023
Job carried out at a time that was convenient
13 November 2023
Very helpful, easy to book car in and car ready when told.
13 November 2023
Problem sorted and complimentary cleaning of car done
12 November 2023
Proactive in prioritising my requirements due to limited availability on my side
12 November 2023
I think the guys name was Steve or Steven not entirely sure but he was extremely helpful and very friendly.
12 November 2023
As above
11 November 2023
They sent a lovely video and cleaned my car for free
10 November 2023
I love the video that was sent to me of my car during its service and the update that was given to me on how my tyres were doing etc. The service team found the fault that was causing the rattle and they also replaced a part that had been recalled.
10 November 2023
Everyone, from the moment I entered the building was attentive and helpful. In a 3 hour service wait this continued throughout.
07 November 2023
All,work completed on time.
07 November 2023
I was kept informed while my car was in there care
07 November 2023
Didn't come up with an answer to bad starting although it showed a fault on an injector
07 November 2023
Virtually as above comments really. Each member of the service and reception staffs are ace at their jobs too. Even the newest member of the Service front desk staff was certainly in the style BMW personnel are trained to be. Thank you all.
05 November 2023
No issues
05 November 2023
As above
05 November 2023
10 out of 10 That's all I need to say
04 November 2023
Basically really good service
03 November 2023
Fiona tried to find us a used model of the car we really wanted but when this proved impossible she scoured the country to get us a new one with all the specification that we wanted and got our new car delivered and ready for us in a short time.
03 November 2023
Excellent service as always
02 November 2023
The MOT process for the car was well carried out and took exactly the time specified on arrival. Vateting appreciated
02 November 2023
The recall was handled quickly and efficiently
01 November 2023
Just great service from Steve Stowe
01 November 2023
As above A lift to Grange for lunch.... perfect timing
31 October 2023
See above.
30 October 2023
Never had any problems before. Just this time with the oil!
29 October 2023
Really good team who look after you and keep you updated
28 October 2023
Service good but the systems for dealing with customers on arrival leave many disgruntled and annoyed at having to wait around to hand over their keys. Customers should feel special.. thats one of the reasons for choosing an exec car.
27 October 2023
Good experience
27 October 2023
Efficient and fast follow up when further fault identified
26 October 2023
Easy to do business with
26 October 2023
Purpose of visit fully executed
26 October 2023
The garage kept me informed of the progress of the repair to my car, they were friendly and professional. The repair took longer than I expected- 3 days, but appreciate tyres had to be ordered and the vehicle returned so overall, very satisfied.
25 October 2023
My overall experience as a customer, I have never been treated so well & with total respect from all the staff. I felt nothing was too much trouble, even when I turned up at the garage @06:30 as I got dropped off. By a friend.
24 October 2023
Service Advisor was helpful when I explained that the car had been booked originally for drop off in Grange. This changed due to the weather. MOT and break fluid were turned round within original timescales given following chat with service team.
23 October 2023
Great communication and customer service
23 October 2023
Completely satisfied with all aspects of service.
23 October 2023
No idea if the work carried out was good or not, but interaction with staff was a happy and satisfying experience.
23 October 2023
Good communications.
22 October 2023
My car was only in to have recall repairs done but was treated to a wash which was very nice
22 October 2023
Always satisfied with Lloyd South Lakes having dealt with them for many years
22 October 2023
As above
21 October 2023
I have used Lloyd South Lakes for the last 3 years I would not go anywhere eles, they are all always very nice, polite and professional. It's a good environment but this time even better as a loan car was provided so I didn't need wait on site.
21 October 2023
As a see to previous question
21 October 2023
All work completed to time followed up with a video showing level of tyre and brake pad wear etc.
21 October 2023
Always helpful, keep in contact &car returned clean and promptly
21 October 2023
Overall experience good, friendly and timely.
19 October 2023
Resolved all vehicle issues to a high standard
17 October 2023
Job was done on time and as expected.
17 October 2023
must helpful good commutation with the service manager and myself all the the car was in for
16 October 2023
Recent service only an brake fluid change but attention drawn to other issues which is useful.
16 October 2023
Because that's my opion
15 October 2023
Did everything I asked for and provided proactive advice on beork needed yo be done on car
14 October 2023
Have always had excellent service from Lloyds. Friendly and professional.
14 October 2023
First class
14 October 2023
No problems , staff very helpful and a pleasure to deal with them
13 October 2023
Very quick.
11 October 2023
Very professional when getting the car Mot .Nice relaxed waiting room.
11 October 2023
Professional and polite staff
10 October 2023
all work completed promptly
10 October 2023
Customer service
10 October 2023
All work completed as required.
09 October 2023
Everything was as it should be.1st class as usual from Lloyd BMW .
09 October 2023
Whilst the car was cleaned, there was a smeared deposit left on the dashboard surfaces which I had to clean after my visit
09 October 2023
Normally see the same service advisor, freindly and professional. Finished the work quickly. Nice dealership and location.
08 October 2023
Job not completed on first visit due to response from BMW Germany. Then this was also not keeping me in the loop either. Car left evening before,as booked in for 7:30am, but told at 15:45 I could collect the car,but the service not started.
08 October 2023
Nothing to complain about!!
07 October 2023
I left my car with you at 10.00 as you requested, but when I telephoned for an update at 15.00 it was still to go into the workshop. Perhaps I could have visited later if this was mentioned beforehand.
05 October 2023
No problems or concerns
04 October 2023
Good quality and polite staff
04 October 2023
Good door to door service
04 October 2023
The works promised was not completed, on driving away noticed a clip left on the dash so had to return.
03 October 2023
Work carried out on time as agreed.
02 October 2023
My car has been damaged 4 times since using in space of less than a yr. Ie cloud unit of camera broke because of disconnect, wheel lug chewed up an not replaced and scratched rims, airbag scratched and finally my paint work butchered!
01 October 2023
Stress free
30 September 2023
Very good experience overall apart from our memory seat settings being deleted during the latest visit.
30 September 2023
My visit was for an issue covered by warranty. Great service from first contact to picking up my nice clean car. Thanks Lee
30 September 2023
Repaired rather than replaced..........Saved money and better for environment.
30 September 2023
No problems and very helpful service adviser
30 September 2023
As always Excellent Service
29 September 2023
Great customer service & knowledgeable. Nice to talk to and a relaxed atmosphere.
27 September 2023
Good staff, free coffee
26 September 2023
Very satisfied with the service I received.
25 September 2023
Everything was done as planned
25 September 2023
Job well done staff willing to go that extra mile
25 September 2023
Quick service
25 September 2023
I was treated extremely well by the staff, I had no idea what was wrong with the car, so when I took it for a routine service I was shocked when they told me it required a new gearbox. Fortunately it was under warranty. I was given a loan car.
24 September 2023
No issue with the service team, just the cost
24 September 2023
Job completed wuickly
22 September 2023
Knowledge people who could explain what needed to be done as well as what didn't needed.
21 September 2023
I was kept informed of the progress and how long my car would be in the garage for. It was actually completed professionally and expeditiously before the stated time.
21 September 2023
I was told that it would take 15 - 30 minutes to do the EGR recall check when booked. Unfortunately it took 3 hours even though there was nothing wrong with the car - not sure why.
21 September 2023
Job done in friendly way. Value for money? Pricey.
21 September 2023
Good service
19 September 2023
Outstanding attention to detail. Nothing too much trouble. Always go above and beyond your expectations!
18 September 2023
Just very organised and very friendly
17 September 2023
Was all sorted within 10mins of being there and picking up the courtesy car and then bringing it back at the end of the day when I had finished work.
17 September 2023
Great staff, easy process.
17 September 2023
I was very unhappy
12 September 2023
Can,t fault it
11 September 2023
Always been extremely satisfied with a friendly professional service ! It makes such a difference to go to such a friendly warm welcome when you go and nothing is too much trouble for all the excellent staff ! A rare quality today ! Well done !
11 September 2023
Very friendly and helpful customer service for the phone call I had to the people at the garage.
11 September 2023
I would have preferred the original Bridgestone tyre which has been excellent but they only had Pirelli available. Plus I was disappointed that they needed to fit so many balance weights and could have rotated the tyres plus left oily finger marks.
10 September 2023
Helpful, friendly, timely and available
10 September 2023
Everything dellivered as promised
09 September 2023
Dealt with the problem we had and it was solved quickly
09 September 2023
We had a collect and return service which saved us having to travel that day. Splendid arrangement! Also staff kept me informed of what was happening.
09 September 2023
Very friendly staff and very helpful
09 September 2023
They informed us at various stages what was happening with our car and kept us up-to-date of developments
09 September 2023
Did what they say they would plus extra within the time frame they stated
06 September 2023
I got given a courtesy car that was clean then you called my son to tell me that my car was ready to collect
06 September 2023
Great service
06 September 2023
Service fit in with my busy schedule and issues sorted
06 September 2023
Technician professional and very attentive
05 September 2023
Good face to face service, car looked after well
05 September 2023
Because every thing is done well
05 September 2023
Very pleased because communication was easy with Oliver on Service Desk to Call-in in Sales
05 September 2023
The Service Advisor was very attentive,and listened to our tale of woe. He reassured us in the fact that the workshop team has a principle of Attention To Detail. Not something that you see vey much these days at other BMW dealerships.
05 September 2023
Having recently had the same service on my Mini, the same service cost more on my BMW
05 September 2023
Good service
05 September 2023
The service was excellent however we were disappointed with enterprise as they wouldn't allow courtesy car because I didn't have driving license with me
05 September 2023
I assume that the check was done thoroughly. Car collected and returned.
05 September 2023
Job done working perfect
05 September 2023
No probs
03 September 2023
Work not completed as requested
03 September 2023
The experience with Lloyd south lake always be very Satisfying.
22 November 2023
Always excellent although some of the family atmosphere was lost in the transition to Lloyds.