- Home
- About Lloyd South Lakes
- Lloyd South Lakes Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
254 ratings and 150 comments received in the last 90 days.
02 June 2025
Rishi & Luke were extremely helpful at all times
31 May 2025
I was kept informed by my salesperson about the progress of my car through the system including an accurate delivery date too
31 May 2025
Wry smooth transition and extra helpful on all aspects buying a new car!!
25 May 2025
Informed very regularly the status of my order from Rod Irvine
24 May 2025
At all stages, my specific needs and wants were carefully considered and the response of all colleagues was extremely well informed, helpful, courteous, and highly professional. From initial contact to drive away, the dealership inspires confidence
06 May 2025
Completely satisfied
06 May 2025
We couldn't fault them Very helpful
04 May 2025
Rishi dealt with my purchase and trade-in in a very efficient manner making the process completely stress free. At handover, Luke was very knowledgeable and extremely patient while explaining all I needed to know. It was altogether a great experience
29 April 2025
Fiona Thompson was our sales executive. She was polite, friendly and welcoming. Fiona answered all our questions and was very professional. Over all she was lovely and made the experience enjoyable.
24 April 2025
Ryan and Callum were fantastic throughout the purchase of my M135. I was kept up to date at every stage of the build. On handover day, Callum made everything seamless - he was well-prepared and clearly very knowledgeable.
19 April 2025
The separate room where you take delivery is a nice touch.
08 April 2025
Very very happy and delighted with the hand over with Kyle Aitken at South Lakes, Cumbria.
08 April 2025
Lovely car so nice to drive Very well informed in the sales process and all our questions were answered well
04 April 2025
We have bought cars from Rod many times over the years. He is very knowledgeable and understands what we want.
02 April 2025
Spot on
01 April 2025
Overall satisfied but 1 or 2 areas could possibly be improved
30 March 2025
Fantastic service from start to finish.
30 March 2025
Callum looked after my wife and I very well during the purchase process. He's a credit to BMW
29 March 2025
The sales person and the hand over gentleman were very professional and nothing was to much trouble
27 March 2025
Always helpful
24 March 2025
Friendly, knowledgeable and attentive staff on reception, sales and handover.
24 March 2025
Fiona listened to my needs and helped me build the car I wanted
20 March 2025
the sales executive was very informative and helpful.
18 March 2025
The handover was a very pleasurable experience with the knowledge that I can return at any time to get help.
17 March 2025
Plenty of progress updates during the build and even minor requests not forgotten about (registration prefix letters). Callum was really easy to deal with and did an excellent job of the handover.
16 March 2025
Completely satisfied
16 March 2025
No rush plenty of time to ask questions
15 March 2025
High Quality product & service, plus caring & personal support from the Grange-Over-Sands, Cumbria BMW Show room, Display Area & their Sales Executive, Rod Irvine ... who is exemplary in his support to his loyal Customers
15 March 2025
Fiona knew everything about my car. Amazing service setting it all up when I purchased
08 June 2025
Sent me a video showing my cars health and work was completed on time
06 June 2025
Missing parts from car after work carried out
04 June 2025
As above
04 June 2025
All completed as stated, and within the stated time.
04 June 2025
Everything was spot on
04 June 2025
Great service with a free wash and hoover nice touch
04 June 2025
Excellent customer service from Steve
04 June 2025
I have been dealing with Lloyds for over 12 years and as always Excellent service
01 June 2025
Always who ever I meet are very helpful and professional
31 May 2025
Service completed within the time frame quoted.
31 May 2025
Very efficient good feedback and video inspection
28 May 2025
Always fully informed of what's happening and the video link to see what's going on with the car is brill and tickled me as I can never see what it's like underneath.
28 May 2025
See above.
28 May 2025
Excellent job as always no issues
27 May 2025
Everything spot on, completely satisfied
27 May 2025
Car serviced and cleaned
27 May 2025
Well look after
26 May 2025
Good
26 May 2025
Did everything I wanted quickly without fuss.
22 May 2025
Staff are always polite, friendly and professional. Courtesy car was ready and my vehicle was also ready on time.
22 May 2025
See above
22 May 2025
Friendly polite staff with good communication
20 May 2025
.
20 May 2025
.
19 May 2025
Friendly, efficient staff
19 May 2025
It was exceptional service from beginning to end.
18 May 2025
Always first class service from all staff.
18 May 2025
Always used Lloyds South Lakes for 20 years and I always have a positive experience
17 May 2025
never had a problem they couldnot solve in all the years I have delt with them
16 May 2025
Service completed quicker than expected
14 May 2025
Prefer to wait for my car, nice environment, refreshments and speedy turn around.
14 May 2025
Very accommodating
13 May 2025
Work completed on time and on budget
13 May 2025
Excellent service
12 May 2025
Well organised and friendly, professional staff.
08 May 2025
Worried about the potential costs but in the end it was reasonable as the problem was found and rectified quickly.
05 May 2025
Excellent treatment
04 May 2025
Sorted the issue and managed to identify another before it too became a problem.
04 May 2025
As above
04 May 2025
The slightly unusual nature of the fault resulted in several converations to examine, in terms of history. The rapport was friendly and supportive.
03 May 2025
See above.
02 May 2025
Excellent and very pleasant service, particularly the service advisor
01 May 2025
Great service from everyone on the day
29 April 2025
Issue sorted quickly.
29 April 2025
Videos are always helpful by the technical team.
29 April 2025
Following the call for tyre pricing, was passed to Service Team where Marcel booked my vehicle in. Arranged for Alan (service manager) to collect my vehicle for me (I am a full-time wheelchair user)
27 April 2025
Investigation, diagnosis and resolution was thorough and effective. No faffing about
27 April 2025
Friendly staff and everthing done as expected.
24 April 2025
Service done on time including fitting of dash cam. Known problems connecting with the camera. Sometimes need to reboot the camera.
24 April 2025
Good customer service
23 April 2025
Everything done on time and as agreed. Car returned washed and vacuumed.
21 April 2025
Friendly respectful reception. Listened to my problem. Went out of their way to arrange an inspection immediately and booked a slot two days later. Meanwhile encouraged my interest in viewing a new BMW in a polite manner. Completed the repair work.
20 April 2025
Everything was explained beforehand and I received a fully detailed brief at the end
19 April 2025
Could not be better. Perfect in every single way.
19 April 2025
Friendly welcoming service provided
17 April 2025
As above
16 April 2025
Top guy Steve Stow
16 April 2025
As above. I was informed at regular intervals on how the issue was being dealt with.
16 April 2025
Warm friendly professional service received.
15 April 2025
Polite, courteous and professional service as always
14 April 2025
Fast and efficient service
14 April 2025
Total professional support. Easy to book, all ready on arrival and work completed in good time.
13 April 2025
Fixed the same day
13 April 2025
Really good customer service. I had to bring my children along which I was a little hesitant about. They actually really enjoyed the visit. Free drinks and snacks was great and the smaller details like having colouring books and pencils was great.
13 April 2025
The staff who I encountered were friendly and eager to help.
12 April 2025
Great service
12 April 2025
The whole process was well managed and organised.
12 April 2025
Fast, efficient service.
10 April 2025
Sat and waited for MOT to be completed. Attentive team and car came out sparkling.
07 April 2025
Efficient service and the car was cleaned.
05 April 2025
Friendly and efficient
04 April 2025
All done in line with expectations
04 April 2025
Again, Service Manager Steve made the experience at Lloyd BMW a pleasant, hassle free one.
04 April 2025
Knew why I was there, in & out even cleaned the inside for me too.
04 April 2025
The support for helping to get to and from bmw is excellent
03 April 2025
We arranged to deliver and collect car at a time to suit us and these times were suitable for BMW
01 April 2025
Good clear communication ensuring I know what's happeneing
31 March 2025
Usual excellent service from the staff at the dealer.
31 March 2025
Good customer relations from all concerned.
31 March 2025
THE PROBLEMS WITH MY CAR WERE DIAGNOSED & RECTIFIED SPEEDILY IN A HIGHLY PROFESSIONAL MANNER.
31 March 2025
Good polite service
31 March 2025
Always ensure you are looked after
30 March 2025
I rarely give 5/5!
30 March 2025
Car was given an oil service, was washed and valeted
30 March 2025
Had to rearrange the date because when I rang to say that I would be bringing the car earlier by an hour, on the first arranged appointment ( change of my circumstances ) I was told it wasn't convenient for the dealership.
29 March 2025
Cars breaking down can be stressful. Lloyd BMW Southlakes take the stress out of breaking down .
29 March 2025
Nothing was too much trouble
29 March 2025
The system works - it's easy to book, work always seems to be done well, staff are helpful.
29 March 2025
Helpful and polite
28 March 2025
1st class service
26 March 2025
Excellent service as always
26 March 2025
Car was completed inside the time slot and was presented clean and tidy with no problems.
26 March 2025
everything went to plan
24 March 2025
Always give satisfactory service
24 March 2025
Prices!
23 March 2025
Professional and responsive service
23 March 2025
I pointed out a problem that had occurred which was dealt with, if it reoccurred they would take a closer look. Up to now it has been fine.
23 March 2025
Qiick efficient service
23 March 2025
Personal service Steve & Lee. Outstanding.
23 March 2025
Clear feedback from service team , very friendly staff , car was valeted and looked brand new
22 March 2025
Excellent customer service and communication
22 March 2025
Easy to book, staff friendly.
22 March 2025
Very satisfied did the job on time.
22 March 2025
The service went very well and I was pleased with everything on my way home. Unfortunately I have since found the parking sensors are not working. I am going to contact the garage on Monday.
22 March 2025
See previous comment
22 March 2025
Was told a completion time, and was only 30mins over. That's pretty good to me
21 March 2025
For service
21 March 2025
Because I was completely satisfied.
18 March 2025
excellent person on service counter.
18 March 2025
Job done in time allotted
18 March 2025
Alan was very polite, contacted me throughout the process and did a great job .
18 March 2025
From booking, to check-in, to the service itself, everything was smooth, well-organised and frequent updates were provided.
17 March 2025
Great courtesy car
17 March 2025
Friendly staff knowledgeable and helpful.
17 March 2025
Very happy I would come back again.
16 March 2025
The car came back from the MOT service looking and sounding like a new vehicle. Very pleased.
15 March 2025
Answer above
15 March 2025
Steve Stowe service advisor is very professional and has great knowledge about the BMW product and products
14 March 2025
Car was like new after service and valet
14 March 2025
You did what was needed within the agreed time frame, provided me with a very nice courtesy car and didn't try any high pressure selling of optional items.
04 June 2025
very happy with my new car