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Parts departments can be slow off the mark. In the past a wrong replacement part was ordered - with a 3 week waiting period and when the part I really needed was available for next day delivery. Another non-critical part seemed to have been forgotten
The staff at Lloyd south lakes worked very hard to make my visit stress free.
No issues. Courteous service. Good facilities while waiting for service to be done.
Friendly and helpful
Always room for improvement
Lloyd BMW South Lakes mechanics are excellent at their jobs and the service desk staff keep you informed if there is any problems or delays with your service.
Excellent service all round. Cars clean and serviced as promised. Kept informed and up to date by Steve on the Sevice desk
Friendly service and quite efficient
work was carried out in good time and whilst waiting i was given the chance to look around with the sales team always giving there time however how buisy they were
I'm confident, as an engineer, that the technicians know the car, and know what they are doing. I also like the courtesy clean.
Courteous staff who ensured the customer was kept informed and the service was completed in the time stated.
Very helpful service but not straight forward between BMW assist and Dealer.
Steve Stowe very kindly collected the car from my house for its service. He also brought it back in the evening. This is an excellent service he does. From my part I give several weeks notice to fit in with us both. Great garage to deal with.
The service department has quite a long waiting time to get booked in
Task completed as expected
Very helpful and friendly staff
I brought the car in to have a noise investigated, and misfire. When picked up, air box not attached, I had to bolt it back in place, battery dead, car had 6 foot rubber mark down one side. Still makes noise, still misfires. No apology for this.
Pleasant staff. Done on time. No problem
Friendly, efficient service.
Long wait (90mins) despite booking an appointment for a tyre change
I experienced very poor, unfocused service, involving a series of contractors. At no stage did anyone take 'ownership' of my problem. At no time did I feel that I was being treated as a valuable customer.
Very satisfied although I was charged for screen wash which wasn't required. This is a small issue but charging for things that aren't required is wrong.
It speaks for itself!
Quick and helpful.Comfy and coffee waiting area,and biscuits.
Simply they couldn't do enough for us. We'd had an issue while driving to our holiday, they got us going again really quickly and even made our dog feel welcome in the showroom!
Tail gate problem not sorted
A comfortable waiting zone with good access to refreshment, newspapers and new vehicles.
Would have been higher but price for oil change was higher than that of a local garage also needed an mot in February but first appointment was 12 March.
Customer service is high on my list And the customer service that I received from Steve and the staff on reception was more than expected
So far are being proactive in trying to identify an intermittent and difficult to reproduce problem. As the problem cause has yet to be identified, I can not give 5 stars.
Comfortable surroundings good coffee.
Really poor valeting post service. I spend £500 on service with complementary valet. I rang up to express my concern and was told they would get back to me. Obviously not.
They did not do what was on a typed sheet of all the jobs that needed doing . This necessitated me having to go back the following day to have the work done . This was not due to lack of time , the car was with them for 2days .
excellent customer service
Service centre carrying on the excellent legacy of the original Batemans service & support
Service carried out in reasonable time and to a high standard.
Arrived without appointment as warning light came in but still was attended to
I have trust in the people there, my car is well looked after and staff are friendly and courteous.
I was very satisfied ! That's it !
Ease of booking, good explanations of what was needed to be done and broke news of cost to me gently!
Good records showing what work had been done and accurate timing given for service to be completed.
They said vibration that I asked them to look at was fixed but it is not
They fixed the issue with my car whilst I waited. Comfortable waiting area and friendly staff in the service department.
Southlakes did my brake service within an hour or so while i wait which was great. Excellent service. I ll visit again. Thanks
The car was released with a faulty brake caliper, as I was informed that the part was not in stock. On the way home the caliper stuck to the disc causing both the disc and wheel to overheat, a 30 min journey became a 90min journey
Everything was good and well explained to my wife who took the car for its service.
Always helpful and fully attentive
Every time I take my car in for a service I am told it will take so long and it takes twice as long. I end up like most people wasting my time getting more agitated sitting in the customer area because a courtesy car is not available.
Excellent, knowledgible personal service
Lloyds replaced the windscreen was replaced within a couple of days - my local dealer advised it would be 6 weeks before they could do it!
Lloyds at South Lakes have always give an exceptional service and the staff are always pleasant, friendly and courteous.
Everyone I spoke too where professional in dealing with any issues I had
The original sales consultant, Rod still keeps in touch even two years after the initial purchase. Nothing you ask is too much trouble.
No serious complaints - except that I need to book a service 2k miles in advance, and this is without a courtesy car! Lastly the "free" valet needs to be free as the car wasn't exactly valeted on its return.
All ways do a good job
staff are really good and the service was quick.
As stated above the work was competently carried out, just expensive.
Excellent from start to finish!
Friendly professional And made you feel special at the time of purchase
Everything was good until we arrived to collect the car. During the handover it was discovered that the maps for the satnav had not been installed. This was only discovered after the service/parts depts had closed meaning a return at a later date.
Salesman actually came into work to do the handover on his day off.
It was a pleasure I was well looked after
great service, excellent sales team, staff very friendly, good sevices in showroom
There was a four week delay in the delivery due to some upgrading once the car was in the UK. This in itself was not particularly problematic but the delay was a little irritating.