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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They couldn’t do enough for me wonderfull.

Service

Went for a service and had the sat nav upgraded.

Service

the service was completed to time and to budget

Service

The repair was done quickly

Service

Service advisor Amelia was friendly, knowledgeable and professional.Steve and the rest of the service team have a very sharp focus on customer satisfaction. Thank you again!

Service

They are good but they are there to make a profit so there is always a conflict with customer service

Service

All work done to a high-standard and a follow-up query was done at my home - excellent customer care!

Service

It would have been a 5 but it just took SO long. All I was having was the wheels changed and bearing in mind F1 can do it in less than 3 seconds, they took over one and a half hours

Service

Service was efficient

Service

It was irritating to need to take the car back when the tyre issue had been present at the test drive pre-sale. On the day I took the car in to check the tyre that was faulty I was unimpressed with an almost 2 hour wait for a tyre to be changed.

Service

I have complete confidence in my BMW service centre to maintain my vehicle and provide excellent customer service.

Service

Helpful and bring my tyres back home when put my winter tyres on,and always have a chat, ( not too long).????

Service

clear and precise information and prompt service.

Service

Quick response and service at a competitive price. Courteous but friendly and attentive staff

Service

Why do l travel a round trip of 140 miles for a service.1. I have confidence that my car will be serviced to a high standard.2. Very friendly people who take pride in delivering that service.3. Refreshments there if you want them, courtsey cars

Service

Car collected from home, serviced, video sent by e-mail and extremely helpful and pleasant staff from booking appointment to returning car.

Service

Very easy time. Everything explained, well looked after

Service

On the first visit , the problem was not correctly diagnosed, but was sorted on a return visit following recurrence of problem

Service

We received informative feedback on the condition of our vehicle.

Service

service was out standing.

Service

Excellent service, dropped the car off and was ready just over an hour later. Offered a lift to and from the dealership. Nice friendly staff.

Service

Service carried out satisfactory manner after vehicle collected from my home.

Service

The service was fine, and the report given to me was thorough.

Service

Service was done in the time stated

Service

Reasonably comfy waiting area and although car required a 'full' service, it was completed well before estimated time.I do appreciate the car being returned washed and vacuumed.

Service

Fast and efficient. Very courteous.

Service

Our car was immaculate when we collected it.

Service

simply because I was treated with respect and courte

Service

Cost effective and on time

Service

Good service completed on time and date as agreed and good feedback from the technician.

Service

cant really add any more

Service

Always on time, great service team

Service

First class from booking, reception and completion.

Service

The service that's given to customers is outstanding, the team ensure that when needed they make the whole experience pleasurable rather than it being intimidating. The way they arranged everything from picking up our vehicle to delivering a hire ca

Service

My M5 went in for service and one of the items was a Brake Fluid Change. Two days after return, with children in rear, a critical system fault on the Brakes, with fluid pouring from the rear n/s calliper bleed nipple. Windscreen washers not working.

Service

They compromised to see that I was satisfied as a client

Service

No complaints.

Service

Everything was done that I asked about

Service

Friendly helpful staff who kept me updated on the progress with my vehicle.

Service

Great welcome felt wanted and appreciated

Service

As always, a great service from start to finish.

Service

I knew I could trust them and they always give 110%

Service

Good service, good people.

Service

Well looked after, Principle made time to chat. Effort made to secure agreement all happy with

Service

Poor comminication-known fault identified with oil filter-13/4hr before I was told and it would need to be ordered. Courtesy car eventually arrived from rental co. I needed to be at work. Not kept informed about progress and rtn of car as promised.

Service

As a frequent motorway commuter throughout the UK, knowing that my vehicle has received a service from Lloyd’s BMW is not only comforting but also reassuring that I can be safe as I drive.

Service

All on time and budget

Service

Unable to respond to initial problem at local garage so BMW Emergency called and then had to wait 3-4 weeks for appointment at garage for software update.

Service

Always helpful informative. Great service

Service

excellent staff and pleased that LSL were able to provide a price match (for tyres) but slightly disappointed that the price was too high (by £50) to start with and perhaps a more competitive price could/should have been given to start with?

Service

The staff were very helpful

Service

Very friendly to deal with

Service

I have a rattle that they can not find coming from the dashboard, it comes and goes and when it went in for service it was not happening but 24 hours later i started again.

Service

Repaired another fault quickly.

Service

The staff at Lloyds couldn't do enough to result in a very satisfied customer.

Service

The service I received was excellent

Service

Only issue is capacity and time taken to book in for an appointment for what was urgent work.

Service

They came to my house to pick up my car for service and brought it back clean without any hassle.

Service

Fault was remedied in good time

Service

Professional service from all the staff. Premises comfortable and clean. Vehicle back on time, cleaned inside and out. Video was a fantastic touch

Service

Punctual and customer focussed

Service

The job was done with minimal fuss considering my previous comments, the parts delivery and the breakage where out of Lloyds control, as I previously said the shortened MOT was a little annoying.

Service

My car has run flats and when I got a puncture was told that I would have to wait 4 weeks to get it repaired/replaced! I thenasked to be put through to the sales manager and he came back to me after arranging the next day, which I was very grateful.

Service

Price quality and customer satisfaction

Service

Excellent car valet as a customer courtesy. Efficient and pleasant service

Service

Solved my problem

Service

Excellent helpful staff

Service

If we have had to wait in there lounge while work has to to be carried out on the car the coffee is good. If we have had to drop the car off and collect later, we have been given the choice of a courtesy car or a lift home and back

Service

Once the above was solved, everything was tops

Service

My car was due an MOT test. A blister was found on one of the tyres so a replacement was necessary. The tyre needed was not in stock and I was given a complimentary vehicle until the replacement tyre was obtained and fitted. Great service.

Service

Received very good service

Service

Excellent sales & service

Service

I was given very good advice.

Service

On the return of the car, no feedback about condition, even though no recommends were required....would like to have been told about it .....it is the first timed the car has been for a service after 18 months....i

Service

Kept me informed throughout - courtesy car could have been better

Service

Very welcoming at the service desk kept informed as a part needed ordering The car was cleaned and valeted when it was returned to us

Service

Very efficient and appreciated call regarding cost of tyre before going ahead with the work.

Service

I needed the work to be carried out prior to going on holiday, the service centre managed to accommodate me within a tight timeframe.

Service

Fully satisfied !

Service

Eat to deal with nothing too much trouble very helpful

Service

The problem was solved efficiently with no hassle.

Service

Had problem with the alarm after the service which had not happened before!

Service

Nothing was too much trouble

Service

the difference in braking performance was immediate, this inspires supreme confidence when travelling.comparable to when i took delivery from new!

Service

See above. Car was scratched, initial response from service staff was not good, luggage area not vacuumed, long wait and no courtesy car made available

Service

Happy with overall experience with you

Service

As above. Car returned clean and well cared for.

Service

Coffee, buscuits and a friendly atmosphere.

Service

Friendly and very efficient service.

Service

The car was in for its end of warranty and MOT.It was ready in under the 2 hours quoted time.

Service

I was surprised that an MOT took 3 hours. Very pleased to receive a complimentary wash and valet.

Service

The service at lloyd south lakes is second to none

Service

The Salesman (Jonathan Jeffery) answered all questions queries I had, promptly and honestly.

Sales

There is always room to improve

Sales

As previous answer I knew what I wanted and what specs, the sales team did everything they could to ensure they found me a brand new car as close to the spec I wanted, and in some areas exceeded what I wanted

Sales

The sales adviser managed to find me the the perfect car - even better than the one I handed back!

Sales

Getting to the final point was abit up and down as we couldn’t find an Estoril blue car , so I put a deposit on a grey car but that wasn’t available and then they found a blue one for me, nature of the offer at present I would guess.

Sales

Kept informed good communication

Sales

Good service from BMW centre and BMW. Kept informed of progress of manufacture. Sales pitch more laid back than "in your face". Usual hardish sell on extra insurances hence not 5 stars.

Sales

Very satisfied other than car condition on handover as explained below. There was polish residue and the interior cills had been sprayed with a trim restorer/protector which was greasy and just needed the residue wiping back. I’d have liked to see

Sales

South Lakes is a place that I love and the staff at Lindale are very pleasant and courteous.

Sales

Apart from giving me the car for free or upgrading at no cost you could not have provided a better service

Sales

Liked the salesman not too pushy plenty of good coffee.Short of colours I chose phyton blue but would have gone for grey similar to my old x3 had it been available. Rod Irvine seems to have sold cars to a few of my friends although I had never met h