Meet the team

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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No hassle

Service

Great service from start to finish. Excellent communication, keeping me informed up to & following the vehicle service, I would highly recommend South Lakes BMW.

Service

V good service

Service

No issues.

Service

Friendly team, but I had to wait a long time to get an appointment. also no courtesy car available.

Service

Car was handed back cleaned and the video message of the service is a great personal touch.

Service

I cant fault Lloyd South Lakes. They have catered for all my needs.

Service

Customer service is always excellent.

Service

The service experience is second to none. You would'nt expected anything else.

Service

Did everything asked for

Service

VERY expensive

Service

The garage always tries to do its best for me.

Service

The site is being redesigned and things are a little disorganised. Some dealerships offer a discounted m.o.t. And a free courtesy car besides a wash and clean

Service

Place was replaced as done correctly

Service

I felt that the disruption due to Lloyd's current upgrading did not reflect any decline in standards. All very professional

Service

My problem involved a bonnet which would not open. I had tried and failed by various means but the mechanics at Lloyd South Lakes had it sorted within an hour.

Service

Polite helpful staff. Prompt completion. Car washed and delivered to door. Hard not to be satisfied

Service

An improvement on the last two times. The service advisor was friendly and efficient. All being said, one good interaction out of three with the dealership still leaves a sour taste.

Service

Good but expensive. Cars are so complex now that I prefer using a franchised BMW garage.

Service

Treated as a valued customer and kept informed on the progress of the work.

Service

From above really if I had been given a better idea at the time of booking I wouldn't have arrange to wait with the car.

Service

See above

Service

see above

Service

Been using for years

Service

I was looked after very well

Service

I was very satisfied with the service.

Service

New X3 was delivered with ill fitting driver's door. After-Sales Manager acknowledged that vehicle should not have left factory in that state and arranged for specialist BMW approved bodyshop to carry out the necessary re-alignment. Door now Ok.

Service

Work undertaken promptly and to the time stated.

Service

I was not provided with a car for the day when my car was being serviced despite paying £266 for a service. I was then phoned three times and sent a text asking to pay an invoice I had not received. i was never told what they had done with my car

Service

Prompt service

Service

Service exceeded expectations. Expected to wait but new tyres were needed so was offered a courtesy car. In the event, the tyres were fitted and balanced immediately after the service so overall time involved was minimised.

Service

Despite not being registered Lloyd's services the vehicle - good. Service included fitting a seat surround - it hasn't been fitted properly. Despite confirmation the car was not cleaned. However, staff polite and helpful

Service

Always good and friendly service.

Service

Friendly and helpful staff, reliable and efficient

Service

Top service by lovely employees.

Service

The way the dealership looks after their customers is excellent.

Service

An annoying sunroof rattle, which we highlighted before the service, has not been rectified. I was also disappointed that having spent over £1000, the complementary valet was not carried out or at the very least, offered at a later date.

Service

Only 4 stars as I had to wait 6 weeks for the first available date for first service and since I wasn't made aware of this lead time, my car constantly pinged at me on start up as it ran 4 weeks over its service date. Otherwise, excellent.

Service

Primarily, top service given to the car is what's appreciated, but the customers waiting room feels quite special. Especially considering everybody was working round temporary conditions. The comfort of chairs, hot drinks, reading material, telly!

Service

Efficient / friendly

Service

As above, parking was very limited when dropping off the car.

Service

Always professional, always friendly, whatever department, I feel welcomed and comfortable whenever I visit.

Service

Happened as said- trust

Service

Saves me storing and changing the wheels my-self.

Service

they sorted fault s out very quickly

Service

Professional approach to servicing and repair. I was kept informed of progress throughout.

Service

The experience was good but not quite up to the excellent standard that I have come to expect from Lloyd South Lakes. I put this down to the disruption due to the ongoing refurbishment.

Service

No phone call to explain repair taking longer than planned so wasted 2 hours going to and from service center.

Service

Overall very good but had to wait around 4 weeks for an appointment

Service

It was a pleasure to deal with caring staff.

Service

The familiar faces of the leadership team provide an assurance that there are many years of experience supporting the technicians.

Service

All I asked was completed quickly and staff very helpful

Service

Test drive was as good as expected and afternoon tea was excellent

Service

Everything was done to my complete satisfaction

Service

Because that's my feeling

Service

Comfortable place to wait,good drinks machine. Collect my tyres and bring others back.Pleasant staff.and clean my car aswell.

Service

originally told I needed to come in for MOT as well as end of warranty check and that it'd take c. 1.5 hrs. But on arrival told didn't need MOT as that done in January 2019. So just end of warranty check but it took 3 hours.

Service

Everything seemed in order and car ran well on way home

Service

As above

Service

Car Failed, they bent over backwards to help us. We have an Alpina so not straight forward. Alternator had given up, after being told by our local dealer 10 days earlier that it was fine!!!!

Service

Wash and Hoover was good standard but could be better

Service

Cannot fault them. Excellent service. Lovely staff

Service

Continues from past 20+ yrs

Service

Warranty work carried out, free courtesy car for 2 days to fix the problems. Service advisor that booked the car in over the phone was helpfull and explained what they would need to do.

Service

very helpful and friendly staff

Service

Dealership undergoing refurb so porta cabins used, not ideal.

Sales

Very approachable, welcoming and helpful staff, we had a very short time scale that we needed the new car by and the staff were honest with us but tried their hardest and delivered the car when we needed it by

Sales

Everything was extremely satisfying at the BMW centre.

Sales

Very professional BMW Centre

Sales

You build up a good relationship with the staff

Sales

Outstanding personal service from John Bond

Sales

Excellent centre. Brilliant customer service during and after sale.

Sales

Everyhting ran smoothly, good communication

Sales

No complaints whatsoever regarding the local dealership. They could not be more helpful and deserve 5 stars. Any dissatisfaction is due to BMW UK and the lack of information being fed back to dealer/customer as to status/delays. See Q4 for detail

Sales

End to end very good experience I was kept informed all the way through