Meet the team

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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was due an MOT test. A blister was found on one of the tyres so a replacement was necessary. The tyre needed was not in stock and I was given a complimentary vehicle until the replacement tyre was obtained and fitted. Great service.

Service

Received very good service

Service

Excellent sales & service

Service

I was given very good advice.

Service

On the return of the car, no feedback about condition, even though no recommends were required....would like to have been told about it .....it is the first timed the car has been for a service after 18 months....i

Service

Kept me informed throughout - courtesy car could have been better

Service

Very welcoming at the service desk kept informed as a part needed ordering The car was cleaned and valeted when it was returned to us

Service

Very efficient and appreciated call regarding cost of tyre before going ahead with the work.

Service

I needed the work to be carried out prior to going on holiday, the service centre managed to accommodate me within a tight timeframe.

Service

Fully satisfied !

Service

Eat to deal with nothing too much trouble very helpful

Service

The problem was solved efficiently with no hassle.

Service

Had problem with the alarm after the service which had not happened before!

Service

Nothing was too much trouble

Service

the difference in braking performance was immediate, this inspires supreme confidence when travelling.comparable to when i took delivery from new!

Service

Happy with overall experience with you

Service

See above. Car was scratched, initial response from service staff was not good, luggage area not vacuumed, long wait and no courtesy car made available

Service

As above. Car returned clean and well cared for.

Service

Friendly and very efficient service.

Service

Coffee, buscuits and a friendly atmosphere.

Service

The car was in for its end of warranty and MOT.It was ready in under the 2 hours quoted time.

Service

I was surprised that an MOT took 3 hours. Very pleased to receive a complimentary wash and valet.

Service

The service at lloyd south lakes is second to none

Service

Professional, prompt and efficient service

Service

A little inconvenient due to distance to garage

Service

work completed in good time.

Service

As before - no problems and all carried out in good time.

Service

Excellent service

Service

Waited roughly 2 hours and my car wasn’t clean afterwards, which was part of the service.

Service

Took over 2 weeks to identify fault due to lack of specialised technicians who can work on M4s in this dealership

Service

Fantastic customer service, friendly staff and like the video footage of the tyre and brake check.

Service

Couldn't fault it

Service

Lloyd South Lakes is exceptional in providing great customer service and care in friendly surroundings

Service

The service I receive every time I visit Lloyd’s south lakes is always second to none

Service

The service experience was good but thought the price was too much.

Service

A missed fault in a previous visit means ONE has to double check and ask as many questions as is possible to feel more assured that all is good before taking the car back.

Service

on time,clean and tidy,no problems

Service

Work done on time and with a professional approach

Service

My vehicle was serviced promptly and returned cleaned and vacuumed.Staff at t

Service

Service complete in good time and car washed. Nice coffee during wait.

Service

Efficient and well managed experience.

Service

Very long waiting periods for booking a service (in excess of five weeks). However very satisfied with the level of service received when the car was returned.

Service

quick and reliable

Service

The service I received is second to none.

Service

Friendly helpful staff that answered all issues

Service

Very good service, but a tyre valve change took 2.5 hours on a while-you-wait 0.5 hour slot?

Service

They forgot to reset the brake fluid service indicator

Service

All matters dealt with efficiently.

Service

Always cooperative and efficient although expensive.

Service

We had a problem with our car which was dealt with very quickly. We were informed our service was due and so this was done at the same time.

Service

Sometimes one must demonstrate the problem visually and not just verbally.

Service

Had a very long wait for the service with no update on what was happening. Would have been better if I was advised up front how long it was likely to take.

Service

Quick diagnostic of air conditioning failure (it's ten years old) and prompt appointment for the repair. Help offered with lift to train station, much appreciated.

Service

Great salesman, great aftersales service. Would definitely use this dealer again.

Service

Always good service

Service

Staff went out of their way to try to resolve a particular problem i am having updating my maps

Service

No issues

Service

Very knowledgeable staff. Great service. Vehicle always valeted when returned.

Service

Every employee in every department I have been with has been polite and makes me feel valued.

Service

Although we had bought the car from Lloyd's they were not going to give our repair any priority. We only got proper attention by contacting BMW. Once the job was in the Lloyd's system everything went well

Service

Polite, efficient and informative!

Service

Courteous, prompt, friendly and efficient

Service

Very helpful staff

Service

efficient service and fault on the transmission was promptly dealt with and the car is now back to full working order.

Service

Excellent service

Service

Same as above

Service

Other than the delay getting initial appointment service was good. You were unable to fix the fault during the 1st visit as a part was required. The subsequent appointment was only a 1 week wait and a loan car was provided

Service

It was easy to book and they dealt with one or two complications in a helpful manner.

Service

Apart from giving me the car for free or upgrading at no cost you could not have provided a better service

Sales

Liked the salesman not too pushy plenty of good coffee.Short of colours I chose phyton blue but would have gone for grey similar to my old x3 had it been available. Rod Irvine seems to have sold cars to a few of my friends although I had never met h

Sales

An excellent customer service journey, informed as the car was being built, when delivered to the Garage, plenty of after sales contact to check all ok.

Sales

Very smooth and painless

Sales

Very satisfied

Sales

Although there were a few problems at the start I am happy to say that my experience has been a good one