Meet the team

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Jack Cowell

General Sales Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Service Advisor

Lee North

Service Advisor

Alicia Lord

Office Assistant

Sharron Nicholson

Accounts Assistant

Fiona Thompson

Retention Executive

Kelsey Hudson

Service Administrator

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Ryan Da'Bell

Retail Sales Manager

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

BMW Genius

Tim Brown

Parts Advisor

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Simple answer..good communication. Nothing is more irritating than having to chase people in order to spend money with them. My experience is positive.

Service

We have always had great service from them.

Service

All work carried out in the timeframe promised

Service

As always from the front desk staff to Lee the Technician I ask to work on my car, I am treated in a friendly very helpful manner.

Service

MOT results explained clearly. Car nicely cleaned.

Service

Very competent staff.

Service

I was able to book for the work at a convenient time. The person I dealt with advised me how to combine two bits of work to save having to make a separate visit. And the car was collected and returned to me which was extremely helpful.

Service

Good service, communication, and speed.

Service

Very satisfied

Service

After receiving a tyre blowout late Friday afternoon and my car being recovered to Lloyd South Lakes, the team at Lloyd's (especially Jack) kept me informed about repairs and made sure my car was ready in time to travel back to Hertfordshire on Mon.

Service

The service team were very understanding of our predicament and were very accommodating. Debbie explained everything well and kept us informed of progress and next steps

Service

I severely damaged my front run flat tyre and required a replacement quickly. The garage located a new tyre that day and it was fitted the next day and, at a reasonable price.

Service

Booked car in, given coffee and biscuits, waited for car to be serviced and keys handed back in estimated time.

Service

Great people

Service

The way ALL the staff treat you is second to none. The service you receive is simply the best!

Service

The car is always clean and all work completed.

Service

Everything was efficiently handed and I was kept in touch with the work being carried out.

Service

On time, efficient, informative on car

Service

Great to deal with and carry out the work required

Service

Quick, efficient, good communication

Service

Excellent generally and when a query arose it was promptly dealt with to my satisfaction

Service

Service completed in good time and to a high standard

Service

Lee is an awesome member of staff. Efficient, helpful, apologetic when a glitch happened and presented a kind efficient solution straight away. A genuine asset to your dealership who will build lasting customer relationships.

Service

Completely meeting me expectations of knowledge and care.

Service

it was done on time in time and a proper report on the car

Service

Just a pleasure to deal with from start to finish

Service

Very friendly staff a nice environment to do business

Service

Everyone there is unfailingly pleasant and helpful. Easy to book service or MoT. Very professional. They called during MoT and suggested some work that would need doing soon, but with no pressure to have it done that day. (I decided to have it done)

Service

First class service and most helpful Service Manager

Service

No waiting about. Good service

Service

Lee North is a good people person and looked after me well. All problems sorted and car driving well. Valeting appreciated.

Service

Good guys to deal with

Service

The staff there are always pleasant, polite & knowledgable about their services on offer to customers.

Service

Kept informed

Service

Great service

Service

Prompt attention to my vehicle by experienced mechanics, pleasant waiting rooms and satisfied with the attention given to my car and to myself whilst waiting for during the service.

Service

I received a call to check I was still able to honour the appointment. The service and MoT were completed in the allotted time and I was provided with a video of the under-car check prior to work commencing. I was also offered a drink while waiting.

Service

Friendly efficient attentive service.

Service

I was informed while I was waiting about the procedure and timeframe.

Service

Very well looked after, prompt and efficient service

Service

Jack in the service department was excellent and extremely helpful

Service

Kept us up to date by video and phone.

Service

Nicest staff. Totally professional.

Service

Everything was done properly and professionally

Service

They went out of their way to fix an intermittent fault I have with my tyre pressure monitoring system.

Service

Car was ready roughly when they said it would be and had been washed

Service

They were happy to answer any questions regarding my BMW.

Service

Exceptional service, I had difficulty returning the courtesy car on time, so they allowed me to return it the next day without any fuss! I would have been completely satisfied, except I checked with 2 other BMW dealers about the quote.

Service

Friendly, efficient and courteous

Service

Debbies help and understanding reclutch and flywheel problem was far more than expected. Can't praise her enough

Service

The service advisor was very professional and explained clearly what had been done and what would be needed in the future.It is also nice to have the car valeted.

Service

Problem diagnosed effectively and arrangements made for quick resolution. Courtesy car provided to minimise inconvenience and get me home from service centre.

Service

Feel like a valued customer on every Occasion I have had a to visit Lloyd's

Service

Car repaired on time as promised.

Service

Again very good service

Service

Absolutely satisfied

Service

Great service.

Service

Excellent service as always. Vehicle handed back clean and on time.

Service

The service required was carried out on time, with additional advice offered. COVID safety was evident throughout.

Service

All work done professionally

Service

Work completed earlier than I expected. Very reasonable bill. Car returned fully cleaned inside and out.

Service

They've been great for both sales and service

Service

Sales advisor fabulous!

Sales

Always satisfied with the delivery of the cars.

Sales

very helpful

Sales

Excellent team, support and timely and concise communication

Sales

very please as everything went smoothly

Sales

Initially ordered an X1 but delivery was delayed due to build issues. The sales executive showed me an in stock X3 which although more expensive I liked as soon as I sat in it. Very satisfied with the deal, the hand over and the customer service.

Sales

From the very warm welcome we received from the lovely girl on reception to the nice little introduction to Stef in parts it was Great. That on top of a very professional handover from a very knowledgeable guy Nick.

Sales

Rod took the time to show me around my car and explained where everything was and what it was for

Sales

The car was delivered to my home on time and I was explained the controls because I hadn't driven an automatic car before.

Sales

Very well looked after - nothing was too much trouble and was kept up to date.