They couldnt do enough for me wonderfull.
Went for a service and had the sat nav upgraded.
the service was completed to time and to budget
The repair was done quickly
Service advisor Amelia was friendly, knowledgeable and professional.Steve and the rest of the service team have a very sharp focus on customer satisfaction. Thank you again!
They are good but they are there to make a profit so there is always a conflict with customer service
All work done to a high-standard and a follow-up query was done at my home - excellent customer care!
It would have been a 5 but it just took SO long. All I was having was the wheels changed and bearing in mind F1 can do it in less than 3 seconds, they took over one and a half hours
It was irritating to need to take the car back when the tyre issue had been present at the test drive pre-sale. On the day I took the car in to check the tyre that was faulty I was unimpressed with an almost 2 hour wait for a tyre to be changed.
I have complete confidence in my BMW service centre to maintain my vehicle and provide excellent customer service.
Helpful and bring my tyres back home when put my winter tyres on,and always have a chat, ( not too long).????
clear and precise information and prompt service.
Quick response and service at a competitive price. Courteous but friendly and attentive staff
Why do l travel a round trip of 140 miles for a service.1. I have confidence that my car will be serviced to a high standard.2. Very friendly people who take pride in delivering that service.3. Refreshments there if you want them, courtsey cars
Car collected from home, serviced, video sent by e-mail and extremely helpful and pleasant staff from booking appointment to returning car.
Very easy time. Everything explained, well looked after
On the first visit , the problem was not correctly diagnosed, but was sorted on a return visit following recurrence of problem
We received informative feedback on the condition of our vehicle.
service was out standing.
Excellent service, dropped the car off and was ready just over an hour later. Offered a lift to and from the dealership. Nice friendly staff.
Service carried out satisfactory manner after vehicle collected from my home.
The service was fine, and the report given to me was thorough.
Service was done in the time stated
Reasonably comfy waiting area and although car required a 'full' service, it was completed well before estimated time.I do appreciate the car being returned washed and vacuumed.
Fast and efficient. Very courteous.
Our car was immaculate when we collected it.
simply because I was treated with respect and courte
Cost effective and on time
Good service completed on time and date as agreed and good feedback from the technician.
Always on time, great service team
First class from booking, reception and completion.
The service that's given to customers is outstanding, the team ensure that when needed they make the whole experience pleasurable rather than it being intimidating. The way they arranged everything from picking up our vehicle to delivering a hire ca
My M5 went in for service and one of the items was a Brake Fluid Change. Two days after return, with children in rear, a critical system fault on the Brakes, with fluid pouring from the rear n/s calliper bleed nipple. Windscreen washers not working.
They compromised to see that I was satisfied as a client
Everything was done that I asked about
Friendly helpful staff who kept me updated on the progress with my vehicle.
Great welcome felt wanted and appreciated
As always, a great service from start to finish.
I knew I could trust them and they always give 110%
Good service, good people.
Well looked after, Principle made time to chat. Effort made to secure agreement all happy with
Poor comminication-known fault identified with oil filter-13/4hr before I was told and it would need to be ordered. Courtesy car eventually arrived from rental co. I needed to be at work. Not kept informed about progress and rtn of car as promised.
As a frequent motorway commuter throughout the UK, knowing that my vehicle has received a service from Lloyds BMW is not only comforting but also reassuring that I can be safe as I drive.
Unable to respond to initial problem at local garage so BMW Emergency called and then had to wait 3-4 weeks for appointment at garage for software update.
Always helpful informative. Great service
excellent staff and pleased that LSL were able to provide a price match (for tyres) but slightly disappointed that the price was too high (by £50) to start with and perhaps a more competitive price could/should have been given to start with?
The staff were very helpful
Very friendly to deal with
I have a rattle that they can not find coming from the dashboard, it comes and goes and when it went in for service it was not happening but 24 hours later i started again.
Repaired another fault quickly.
The staff at Lloyds couldn't do enough to result in a very satisfied customer.
The service I received was excellent
Only issue is capacity and time taken to book in for an appointment for what was urgent work.
They came to my house to pick up my car for service and brought it back clean without any hassle.
Fault was remedied in good time
Professional service from all the staff. Premises comfortable and clean. Vehicle back on time, cleaned inside and out. Video was a fantastic touch
Punctual and customer focussed
The job was done with minimal fuss considering my previous comments, the parts delivery and the breakage where out of Lloyds control, as I previously said the shortened MOT was a little annoying.
My car has run flats and when I got a puncture was told that I would have to wait 4 weeks to get it repaired/replaced! I thenasked to be put through to the sales manager and he came back to me after arranging the next day, which I was very grateful.
Price quality and customer satisfaction
Excellent car valet as a customer courtesy. Efficient and pleasant service
If we have had to wait in there lounge while work has to to be carried out on the car the coffee is good. If we have had to drop the car off and collect later, we have been given the choice of a courtesy car or a lift home and back
Once the above was solved, everything was tops
My car was due an MOT test. A blister was found on one of the tyres so a replacement was necessary. The tyre needed was not in stock and I was given a complimentary vehicle until the replacement tyre was obtained and fitted. Great service.
Received very good service
Excellent sales & service
I was given very good advice.
On the return of the car, no feedback about condition, even though no recommends were required....would like to have been told about it .....it is the first timed the car has been for a service after 18 months....i
Kept me informed throughout - courtesy car could have been better
Very welcoming at the service desk kept informed as a part needed ordering The car was cleaned and valeted when it was returned to us
Very efficient and appreciated call regarding cost of tyre before going ahead with the work.
I needed the work to be carried out prior to going on holiday, the service centre managed to accommodate me within a tight timeframe.
Eat to deal with nothing too much trouble very helpful
The problem was solved efficiently with no hassle.
Had problem with the alarm after the service which had not happened before!
Nothing was too much trouble
the difference in braking performance was immediate, this inspires supreme confidence when travelling.comparable to when i took delivery from new!
See above. Car was scratched, initial response from service staff was not good, luggage area not vacuumed, long wait and no courtesy car made available
Happy with overall experience with you
As above. Car returned clean and well cared for.
Coffee, buscuits and a friendly atmosphere.
Friendly and very efficient service.
The car was in for its end of warranty and MOT.It was ready in under the 2 hours quoted time.
I was surprised that an MOT took 3 hours. Very pleased to receive a complimentary wash and valet.
The service at lloyd south lakes is second to none
The Salesman (Jonathan Jeffery) answered all questions queries I had, promptly and honestly.
There is always room to improve
As previous answer I knew what I wanted and what specs, the sales team did everything they could to ensure they found me a brand new car as close to the spec I wanted, and in some areas exceeded what I wanted
The sales adviser managed to find me the the perfect car - even better than the one I handed back!
Getting to the final point was abit up and down as we couldnt find an Estoril blue car , so I put a deposit on a grey car but that wasnt available and then they found a blue one for me, nature of the offer at present I would guess.
Kept informed good communication
Good service from BMW centre and BMW. Kept informed of progress of manufacture. Sales pitch more laid back than "in your face". Usual hardish sell on extra insurances hence not 5 stars.
Very satisfied other than car condition on handover as explained below. There was polish residue and the interior cills had been sprayed with a trim restorer/protector which was greasy and just needed the residue wiping back. Id have liked to see
South Lakes is a place that I love and the staff at Lindale are very pleasant and courteous.
Apart from giving me the car for free or upgrading at no cost you could not have provided a better service
Liked the salesman not too pushy plenty of good coffee.Short of colours I chose phyton blue but would have gone for grey similar to my old x3 had it been available. Rod Irvine seems to have sold cars to a few of my friends although I had never met h
Lloyd South Lakes
Lindale
