Meet the team

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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Fiona Thompson

Service Administrator

Kelsey Hudson

Service Administrator

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

There were no problems. Great experience

Service

Price ok ,waiting time a bit longer than usual

Service

Staff really friendly.

Service

As above, also reasonably priced

Service

helpful

Service

Kept informed.

Service

top class job, by a top class car company.

Service

quick efficient no hassle car checked over advised on any future requirements that will be due .

Service

efficient, friendly service ,comfortable customer facilities.

Service

It was easy and fast.

Service

Staff efficient & courteous.

Service

Polite, prompt, efficient.

Service

everything completed as expected and on time

Service

Due to the requirement to complete a recall fix as well as a brake fluid service BMW offered to collect my car and return it at the end of the working day. This was extremely convenient

Service

Kept informed at all times

Service

Because of the help a Debbie gave me I was stranded 250 miles from home and she sorted out accommodation for me.

Service

The work was completed on time and as promised, the car was cleaned which I did not expect in these times

Service

(because i'm completely satisfied with the service and products)

Service

As above.

Service

corona virus meant no courtesy car, no valet and I had to have a lift home and back again after service to collect car. The waiting area was so basic and not a place one would wish to be for more than 10 min.

Service

General ease as a customer, hassle free.

Service

Car was checked over and I was told that I would need to return it and the four tyres would be replaced. I WAS made aware that there could be a cost and it would be 20 per cent of one of the tyres. I found this rather bizarre as all four tyres

Service

The service aspects required were dealt with promptly

Service

Booked oil service completed without hiccups. Secondary issue, examined, explained, options offered to consider.

Service

The staff were attentive polite and professional at all times

Service

I found the front desk service staff were pleasant, friendly, courteous and knowledgeable. The waiting area was comfortable and relaxing. The work on my vehicle was completed within the time scale stated at the time of booking in.

Service

Really friendly and helpful team who kept me informed at every stage allowing me to continue my holiday the same day.

Service

Very efficient

Service

Excellent service as always even though my car needed to stay a little longer. I was offered a loan car with no quibbles and my car was delivered back to me at a convenient time. Can't fault the service.

Service

Even in this current climate I still came away feeling completely satisfied with the service I received.

Service

Very quick and efficient service, especially given the current circumstances with Covid-19.

Service

Very good service

Service

Everything was handled in a professional and friendly manner from start to finish.

Service

polite. helpful. give accurate information.

Service

Easy to book in . not a problem waiting while the service was been done .

Service

Staff great

Service

Easy to book, work completed efficiently and on time. Lloyds people are all pleasant, helpful and friendly.

Service

Service was done quickly. Car was ready nearly on time they had quoted.

Service

Excellent customer service as always

Service

Cant fault them

Service

The work was completed to satisfaction and the facilities were suitably modified to meet current safety needs.

Service

Always professional and helpful

Service

Did everything efficiently.

Service

Courteous, friendly and efficient.

Service

Great service

Service

All staff our friendly and go out of their way to help you with any issues or concerns

Service

I was travelling to the lakes for a weeks holiday when I had a problem with my car, I rang bmw who put me in touch with Lloyd's,from phoning Lloyd's they were fantastic fitting me in swiftly and fixing the problem. A special recognition to Lee North!

Service

Very helpful

Service

Extremely helpful staff and excellent servicing of my car

Service

You did a good job

Service

Staff have good product knowledge and are informed, they convey well to customers in giving advice and handling their expectations

Service

Everything carried out as per request, car returned on time after being washed and valeted

Service

everyone was helpful and approachable.

Service

I have had my lasts 2 cars serviced etc at Lloyd's and found it to be satisfactory.

Service

Car collected and returned following the service. Video sent during the service and we were kept informed about the part required. Despite COVID, the whole process was seamless.

Service

Car was picked up and delivered back to my house

Service

Easy and efficient communication. I was contacted by phone to say when the car was ready for collecting, which was ahead of the initial estimate.

Service

People were excellent and all precautions against Covid were adhered to.

Service

Job done efficiently and effectively

Service

Always listened to any issues and were very clear with their responses

Service

Very efficient

Service

Very efficient in these challenging times.

Service

Helpful staff and comfy chairs.

Service

Friendly, knowledgeable staff/technicians always willing to help and give first class service.

Service

Friendly, efficient and coping well with reopening during the COVID 19 crisis

Service

Courteous staff and efficient service

Service

Given the current circumstances with regard to the carnivorous pandemic staff did their utmost to make us feel welcome and safe.

Service

Did the required work as agreed and provided a satisfactory vehicle for my use whilst the work was undertaken

Service

We are always happy with the service that we received. The staff are really helpful.

Service

Car serviced as expected within stated timescales. Car was clean and tidy on hand back including appropriate sanitisation.

Service

Good service and car ready within two hours

Service

From the moment you enter the showroom, you are maid to feel welcome.

Service

Service completed on time

Service

They did all that iI required in quick time

Service

Friendly, timely and effective communications.

Service

Good staff very helpful

Service

Seamless experience

Service

Perfect customer experince

Service

Could not of been more friendly and very well laid out and easy to navigate in these difficult times

Service

In view of the current ~Covid crisis the service centre personnel handled the servicing very well.

Service

Considering that we were still in covd 19 guidelines the staff managed it very well and still provided excellent service.

Service

Professional and friendly service. My car was serviced to the usual high spec that I have come to expect from Lloyds South Lakes. During the lockdown caused by Coronavirus, the staff kept me informed of appointment times and changes etc.

Service

They solved my problem faster than they said and the car has been fine since

Service

Very efficient and friendly. Give a lot of confidence in using the dealership.

Service

The reception was helpful and car ready as promised

Service

Staff fantastic, quality service as expected

Service

Highly efficient courteous staff who had managed to organise customer comfort whilst awaiting completion of service in a ccovid19 environment with clarity and security. Also the service took the time as prior to commencement was advised.

Service

Usual efficient and friendly service.

Service

Service light was not reset when I picked up the car -although thsi was instantly rectified

Service

I had a problem and it was fixed whilst I waited

Service

Very informative and everything explained really well

Sales

Completely satisfied with the delivery

Sales

Jonathan was amazing from the moment we have steeped in to centre amazing customer approach - it felt like we are dealing with a friend I am looking forward to deal with Jonathan in the future - Thank you so much you have made our dream come true

Sales

Everything went smoothly to plan. What more could I ask?

Sales

Nick took all the covid precautions and, as I had to shield, I felt totally reassured. He went through everything in detail with me and kept checking I was happy and understood. He then talked me through my new car etc until I was happy. Amazing.

Sales

I was very satisfied with my overall experience, it was all smooth and very quickly done! Kyle kept in contact all the time and let me know any updates immediately!

Sales

Professional

Sales

COMPLETELY SATISFIED BECAUSE THE PURCHASE OF THE NEW CAR WAS FIRST CLASS FROM START TO FINISH

Sales

It's the nearest BMW centre

Sales

Very well organised, efficient and very helpful.

Sales

Nothing was any bother

Sales

Lloyd South Lakes have looked after me for years and, even with social distancing, still made me feel looked after.