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Great service from start to finish. Excellent communication, keeping me informed up to & following the vehicle service, I would highly recommend South Lakes BMW.
V good service
Friendly team, but I had to wait a long time to get an appointment. also no courtesy car available.
Car was handed back cleaned and the video message of the service is a great personal touch.
I cant fault Lloyd South Lakes. They have catered for all my needs.
Customer service is always excellent.
The service experience is second to none. You would'nt expected anything else.
Did everything asked for
The garage always tries to do its best for me.
The site is being redesigned and things are a little disorganised. Some dealerships offer a discounted m.o.t. And a free courtesy car besides a wash and clean
Place was replaced as done correctly
I felt that the disruption due to Lloyd's current upgrading did not reflect any decline in standards. All very professional
My problem involved a bonnet which would not open. I had tried and failed by various means but the mechanics at Lloyd South Lakes had it sorted within an hour.
Polite helpful staff. Prompt completion. Car washed and delivered to door. Hard not to be satisfied
An improvement on the last two times. The service advisor was friendly and efficient. All being said, one good interaction out of three with the dealership still leaves a sour taste.
Good but expensive. Cars are so complex now that I prefer using a franchised BMW garage.
Treated as a valued customer and kept informed on the progress of the work.
From above really if I had been given a better idea at the time of booking I wouldn't have arrange to wait with the car.
Been using for years
I was looked after very well
I was very satisfied with the service.
New X3 was delivered with ill fitting driver's door. After-Sales Manager acknowledged that vehicle should not have left factory in that state and arranged for specialist BMW approved bodyshop to carry out the necessary re-alignment. Door now Ok.
Work undertaken promptly and to the time stated.
I was not provided with a car for the day when my car was being serviced despite paying £266 for a service. I was then phoned three times and sent a text asking to pay an invoice I had not received. i was never told what they had done with my car
Service exceeded expectations. Expected to wait but new tyres were needed so was offered a courtesy car. In the event, the tyres were fitted and balanced immediately after the service so overall time involved was minimised.
Despite not being registered Lloyd's services the vehicle - good. Service included fitting a seat surround - it hasn't been fitted properly. Despite confirmation the car was not cleaned. However, staff polite and helpful
Always good and friendly service.
Friendly and helpful staff, reliable and efficient
Top service by lovely employees.
The way the dealership looks after their customers is excellent.
An annoying sunroof rattle, which we highlighted before the service, has not been rectified. I was also disappointed that having spent over £1000, the complementary valet was not carried out or at the very least, offered at a later date.
Only 4 stars as I had to wait 6 weeks for the first available date for first service and since I wasn't made aware of this lead time, my car constantly pinged at me on start up as it ran 4 weeks over its service date. Otherwise, excellent.
Primarily, top service given to the car is what's appreciated, but the customers waiting room feels quite special. Especially considering everybody was working round temporary conditions. The comfort of chairs, hot drinks, reading material, telly!
Efficient / friendly
As above, parking was very limited when dropping off the car.
Always professional, always friendly, whatever department, I feel welcomed and comfortable whenever I visit.
Happened as said- trust
Saves me storing and changing the wheels my-self.
they sorted fault s out very quickly
Professional approach to servicing and repair. I was kept informed of progress throughout.
The experience was good but not quite up to the excellent standard that I have come to expect from Lloyd South Lakes. I put this down to the disruption due to the ongoing refurbishment.
No phone call to explain repair taking longer than planned so wasted 2 hours going to and from service center.
Overall very good but had to wait around 4 weeks for an appointment
It was a pleasure to deal with caring staff.
The familiar faces of the leadership team provide an assurance that there are many years of experience supporting the technicians.
All I asked was completed quickly and staff very helpful
Test drive was as good as expected and afternoon tea was excellent
Everything was done to my complete satisfaction
Because that's my feeling
Comfortable place to wait,good drinks machine. Collect my tyres and bring others back.Pleasant staff.and clean my car aswell.
originally told I needed to come in for MOT as well as end of warranty check and that it'd take c. 1.5 hrs. But on arrival told didn't need MOT as that done in January 2019. So just end of warranty check but it took 3 hours.
Everything seemed in order and car ran well on way home
Car Failed, they bent over backwards to help us. We have an Alpina so not straight forward. Alternator had given up, after being told by our local dealer 10 days earlier that it was fine!!!!
Wash and Hoover was good standard but could be better
Cannot fault them. Excellent service. Lovely staff
Continues from past 20+ yrs
Warranty work carried out, free courtesy car for 2 days to fix the problems. Service advisor that booked the car in over the phone was helpfull and explained what they would need to do.
very helpful and friendly staff
Dealership undergoing refurb so porta cabins used, not ideal.
Very approachable, welcoming and helpful staff, we had a very short time scale that we needed the new car by and the staff were honest with us but tried their hardest and delivered the car when we needed it by
Everything was extremely satisfying at the BMW centre.
Very professional BMW Centre
You build up a good relationship with the staff
Outstanding personal service from John Bond
Excellent centre. Brilliant customer service during and after sale.
Everyhting ran smoothly, good communication
No complaints whatsoever regarding the local dealership. They could not be more helpful and deserve 5 stars. Any dissatisfaction is due to BMW UK and the lack of information being fed back to dealer/customer as to status/delays. See Q4 for detail
End to end very good experience I was kept informed all the way through