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My car was due an MOT test. A blister was found on one of the tyres so a replacement was necessary. The tyre needed was not in stock and I was given a complimentary vehicle until the replacement tyre was obtained and fitted. Great service.
Received very good service
Excellent sales & service
I was given very good advice.
On the return of the car, no feedback about condition, even though no recommends were required....would like to have been told about it .....it is the first timed the car has been for a service after 18 months....i
Kept me informed throughout - courtesy car could have been better
Very welcoming at the service desk kept informed as a part needed ordering The car was cleaned and valeted when it was returned to us
Very efficient and appreciated call regarding cost of tyre before going ahead with the work.
I needed the work to be carried out prior to going on holiday, the service centre managed to accommodate me within a tight timeframe.
Fully satisfied !
Eat to deal with nothing too much trouble very helpful
The problem was solved efficiently with no hassle.
Had problem with the alarm after the service which had not happened before!
Nothing was too much trouble
the difference in braking performance was immediate, this inspires supreme confidence when travelling.comparable to when i took delivery from new!
Happy with overall experience with you
See above. Car was scratched, initial response from service staff was not good, luggage area not vacuumed, long wait and no courtesy car made available
As above. Car returned clean and well cared for.
Friendly and very efficient service.
Coffee, buscuits and a friendly atmosphere.
The car was in for its end of warranty and MOT.It was ready in under the 2 hours quoted time.
I was surprised that an MOT took 3 hours. Very pleased to receive a complimentary wash and valet.
The service at lloyd south lakes is second to none
Professional, prompt and efficient service
A little inconvenient due to distance to garage
work completed in good time.
As before - no problems and all carried out in good time.
Waited roughly 2 hours and my car wasnt clean afterwards, which was part of the service.
Took over 2 weeks to identify fault due to lack of specialised technicians who can work on M4s in this dealership
Fantastic customer service, friendly staff and like the video footage of the tyre and brake check.
Couldn't fault it
Lloyd South Lakes is exceptional in providing great customer service and care in friendly surroundings
The service I receive every time I visit Lloyds south lakes is always second to none
The service experience was good but thought the price was too much.
A missed fault in a previous visit means ONE has to double check and ask as many questions as is possible to feel more assured that all is good before taking the car back.
on time,clean and tidy,no problems
Work done on time and with a professional approach
My vehicle was serviced promptly and returned cleaned and vacuumed.Staff at t
Service complete in good time and car washed. Nice coffee during wait.
Efficient and well managed experience.
Very long waiting periods for booking a service (in excess of five weeks). However very satisfied with the level of service received when the car was returned.
quick and reliable
The service I received is second to none.
Friendly helpful staff that answered all issues
Very good service, but a tyre valve change took 2.5 hours on a while-you-wait 0.5 hour slot?
They forgot to reset the brake fluid service indicator
All matters dealt with efficiently.
Always cooperative and efficient although expensive.
We had a problem with our car which was dealt with very quickly. We were informed our service was due and so this was done at the same time.
Sometimes one must demonstrate the problem visually and not just verbally.
Had a very long wait for the service with no update on what was happening. Would have been better if I was advised up front how long it was likely to take.
Quick diagnostic of air conditioning failure (it's ten years old) and prompt appointment for the repair. Help offered with lift to train station, much appreciated.
Great salesman, great aftersales service. Would definitely use this dealer again.
Always good service
Staff went out of their way to try to resolve a particular problem i am having updating my maps
Very knowledgeable staff. Great service. Vehicle always valeted when returned.
Every employee in every department I have been with has been polite and makes me feel valued.
Although we had bought the car from Lloyd's they were not going to give our repair any priority. We only got proper attention by contacting BMW. Once the job was in the Lloyd's system everything went well
Polite, efficient and informative!
Courteous, prompt, friendly and efficient
Very helpful staff
efficient service and fault on the transmission was promptly dealt with and the car is now back to full working order.
Same as above
Other than the delay getting initial appointment service was good. You were unable to fix the fault during the 1st visit as a part was required. The subsequent appointment was only a 1 week wait and a loan car was provided
It was easy to book and they dealt with one or two complications in a helpful manner.
Apart from giving me the car for free or upgrading at no cost you could not have provided a better service
Liked the salesman not too pushy plenty of good coffee.Short of colours I chose phyton blue but would have gone for grey similar to my old x3 had it been available. Rod Irvine seems to have sold cars to a few of my friends although I had never met h
An excellent customer service journey, informed as the car was being built, when delivered to the Garage, plenty of after sales contact to check all ok.
Very smooth and painless
Although there were a few problems at the start I am happy to say that my experience has been a good one