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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Fiona Thompson

Service Administrator

Kelsey Hudson

Service Administrator

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car collected and returned to us......brilliant service.

Service

Very efficient, my car was well looked after, BMW even collected my car from my home and returned it for me, brilliant service.

Service

Friendly, efficient and got the job done.

Service

Great service and follow up

Service

Explained well and kept informed during visit

Service

Did what they said they would do when they said they would do ii

Service

Customer service is consistently good.

Service

Service staff kept me informed all along on the repair

Service

Great service

Service

Great service and great staff. Made to feel very welcome.

Service

Excellent service. Customer liaison is top quality. Steve Stowe has an excellent manner when attending to customers. This gives customers confidence at what you are doing. You can tell him that from me. He's a great asset to your business.

Service

Very easy to deal with and staff always helpful

Service

Quick, fuss free efficient service.

Service

Always guaranteed good service in all aspects

Service

Friendly and professional staff.

Service

No left over issues and drive away vehicle security achieved.

Service

Everything completed very quickly, courtesy call the day before. Helpful staff on the day too.

Service

Efficient and friendly staff

Service

I feel ripped off and betrayed by BMW. This is my third 5 series and I am never going to buy another one due to your service strategy

Service

Prompt, polite and comfortable experience.

Service

Considering the current climate with Covid, everything ran very smoothly without any hiccups.

Service

The staff were very efficient and friendly. Also organised well to deal with the Coronavirus issue.

Service

Everything I pointed out and requested was carried out and completed or advised!

Service

I was very satisfied with my experience at Lloyd South Lakes

Service

They sorted the problem

Service

My local dealer always does what it says and keeps me well informed of any issues.

Service

All went to plan and cost with a smile. Also carried out a safety inspection and created a video for my viewing.

Service

Ms Deborah Millinson, and the service team were extraordinarily efficient.

Service

everything went as planned

Service

Always made to feel welcome and any issues felt with promptly

Service

Friendly and efficient service

Service

Quick, efficient and reasonable cost.

Service

The job was sorted

Service

Great service and nothing is to much trouble

Service

There were no problems. Great experience

Service

Price ok ,waiting time a bit longer than usual

Service

Staff really friendly.

Service

The whole procedure was well organised and customer centred. All the staff concerned were knew what they were doing and were most helpful.

Sales

Paul Greer handed over my latest new car in a very competent manner and explained all the new gizmos to me so that nothing was a surprise as I drove away.

Sales

I have no complaints about the service given

Sales

South Lakes BMW are splendid people to deal with versus the nearest BMW dealers - more down to earth and non corporate.

Sales

Car was perfect and ready to go as promised.

Sales

Helpful and patient sales team.

Sales

Everything was explained and demonstrated to our complete satisfaction

Sales

The sales person I dealt with (Jonathan Jeffery) was very informative, very courteous and polite all the time, and kept me updated. Nothing ever seemed too much effort for him.

Sales

The experience we had at this dealership was fantastic. The salesperson (Jonathan Jeffrey) is very friendly, polite and professional. There was no pressure or hard sell,and, bent over backwards to help us get a deal that was great for us.