As above

Car Failed, they bent over backwards to help us. We have an Alpina so not straight forward. Alternator had given up, after being told by our local dealer 10 days earlier that it was fine!!!!

Continues from past 20+ yrs

Cannot fault them. Excellent service. Lovely staff

Wash and Hoover was good standard but could be better

Warranty work carried out, free courtesy car for 2 days to fix the problems. Service advisor that booked the car in over the phone was helpfull and explained what they would need to do.

very helpful and friendly staff

Extremely positive - I was well looked after

I had to wait for over a month for a service on this occasion, on another occasion my car is still under warranty and I had a problem where exhaust fumes were coming in to the car and I was told it would be 3 weeks before they could get me booked in.

Went in for a tyre damage which I thought I would be paying for but they looked at my database and found I had tyre insurance which I forgot about so tyre replaced FOC.

The staff are very friendly and happy to help with any questions, the price is very reasonably for the work that was done. Overall I was very happy with the relaxed atmosphere waiting for my car, I sat down had a coffee, biscuit and watched tv.

Pleasant people, nice surroundings.

The fault wasn't fixed.

Car booked in at date and time which suited me. Work was accurately estimated and completed to time

Efficient polite and very thorough.....plus the coffee is good.

Work carried out on time and on budget with courteous staff.

You weren't able to hear the noise and therefore haven't been able to fix it even though you did find something loose that you fixed

Only that it is rather costly!!!

Service dep't always excel to help

Excellent care and service, nice environment and friendly staff.

Confidence in the service team due to over 25 years of dealing with BMW South Lakes.

Because your team deserve it

Staff were excellent going out of their way to drop me back off with my family in Grange then collected me when car was ready

I am totally convinced that BMW Grange cannot be bettered,we BMW owners who live in the area are extremely fortunate in having this establishment on our doorstep. So much so that recently I again ordered a brand new BMW vehicle expected around early

Work completed swiftly and fully

Same reason as question 1

Great people and always a great service from everyone

Efficient service and pick up/drop off with courtesy car works well for me. Slight delay in fitting replacement rear wiper blade due to lack of availability in stock.

Too long waiting around.

Service completed as arranged

Very satisfied, looked after as soon as I arrived by Service Advisor Amelia Coutlas. She was polite, informative and kept me up to date with everything whilst my vehicle was serviced.

The service was great organised a lift home after dropping the car In good team

Great service this time

Cost aside no issues with service received.

The service was good, my car wasn't washed this time but I expect that was because they knew I was waiting for the car.

The staff are great.

Very efficient and friendly staff.

Came for MOT and small service. Found it was due more major service so rescheduled to another date, not a problem.

Joan car not good

Very efficient and quick.

Lloyd South Lakes went of of their way to arrange my MOT. Also valeted my car after the MOT.

Despite having the car fully serviced since 2008 , I feel badly let down by the lack of a vital tyre from a company which sells itself on the quality and reliability of its cars and the backup Run flats are not readily available at tyre depots .

Nice to deal with

Parts departments can be slow off the mark. In the past a wrong replacement part was ordered - with a 3 week waiting period and when the part I really needed was available for next day delivery. Another non-critical part seemed to have been forgotten

The staff at Lloyd south lakes worked very hard to make my visit stress free.

Friendly and helpful

Always room for improvement

No issues. Courteous service. Good facilities while waiting for service to be done.

Lloyd BMW South Lakes mechanics are excellent at their jobs and the service desk staff keep you informed if there is any problems or delays with your service.

Excellent service all round. Cars clean and serviced as promised. Kept informed and up to date by Steve on the Sevice desk

Friendly service and quite efficient

work was carried out in good time and whilst waiting i was given the chance to look around with the sales team always giving there time however how buisy they were

Very helpful service but not straight forward between BMW assist and Dealer.

I'm confident, as an engineer, that the technicians know the car, and know what they are doing. I also like the courtesy clean.

Courteous staff who ensured the customer was kept informed and the service was completed in the time stated.

Steve Stowe very kindly collected the car from my house for its service. He also brought it back in the evening. This is an excellent service he does. From my part I give several weeks notice to fit in with us both. Great garage to deal with.

No complaints whatsoever regarding the local dealership. They could not be more helpful and deserve 5 stars. Any dissatisfaction is due to BMW UK and the lack of information being fed back to dealer/customer as to status/delays. See Q4 for detail

End to end very good experience I was kept informed all the way through

A great experience.

Have dealt with the same dealers for years now and have always been happy with the outcome.

Even though

Sales executive very helpful , knowledgable and professional He was not pushy and went through all items with me of the model i was looking at.

As stated above, also the excellent handover and Pauls follow up

Every effort was done to get us a good deal in a pleasant environment

Friendly professional And made you feel special at the time of purchase

Everything was good until we arrived to collect the car. During the handover it was discovered that the maps for the satnav had not been installed. This was only discovered after the service/parts depts had closed meaning a return at a later date.