Value for money

All went as planned - very professional.

Because I was very satisfied

Lovely people. Just a shame they didn't find the underlying issue.

Engine bay vibration not completely cured; returns occasionally

Courtesy car was the same as my current car. Nice touch

The service department did a great job and made the car look and drive like a new car.

As mentioned above. Oh and I love the thorough clean my cat gets when it is in for repairs/service.

Job well done and reasonably quick and the car was washed this time.

Very competent service, although the car wasn't ready when expected.

people are welcoming and very helpful

They confirmed my suspicions of fault, however, I found their price to costly for the prognosis, BMW cost to replace the item was £276, I purchased similar item on line, £76 fitted myself in 5 minutes, job done

self evident

The car always comes out clean and tidy

Intermittent Fault - diagnosed, repair authorised under warranty, and solved at ultra short notice in a highly polite and comfortable complex.

The only problem was the temporary seating area which was a bit cramped but I realise this is due to refurb work.

I brought my new 1 series in due to an issue with the satnav (giving no spoken instructions), the issue isn't fixed yet however, I have a date to bring the car back in this week to hopefully resolve the issue.

I was very unhappy in the performance of the tyres on this car 16k mileage is not good enough.

You have to book weeks in advance, the technicians charge out rate for an oil change of +£100/hour doesn't feel great value. There are no courtesy cars available. The rattle on the rear door still rattles after being told it was fixed is annoying

Staff were excellent. Technician came out to explain the issue with the car. Job done with a nice clean car after.

Extremely easy to deal with - all staff very friendly,helpful and nothing too much trouble. All activity/ service carried out efficiently and to a high standard.

Friendly staff, good service. Car was ready at predicted time.

Everything required was carried out and our car returned nicely valeted.

Friendly and efficient service, before and during the day of the service, including a loan car

All went well, no problems

Everything was as I had been told

Winter tyres changed quickly and efficiently

had to wait a bit longer for the MOT than I had hoped

All went well. Drop off, courtesy car, car serviced, mot'd, wheels changed and car cleaned. Ready in good time.

The refurbishment of the facilities is taking far too long, the dealership is not a pleasant environment. The rattle reported from the roof is still present, I'm currently deciding on possibilities to change my car probably to a different make

I haven't had a service

It's a very good service

At the time of ordering I was told the car would be available in October. It was actually not available until the very end of Nov. I think a delivery date should either be binding, or it should be made clear that it is provisional. Happy otherwise.

Extremely helpful and friendly staff who kept us updated on the progress of the car right from when it was being built to when it arrived, Ryan had outstanding customer service manner

The garage is undergoing a major refurbishment.

Everything went smoothly and well organised