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Simple answer..good communication. Nothing is more irritating than having to chase people in order to spend money with them. My experience is positive.
We have always had great service from them.
All work carried out in the timeframe promised
As always from the front desk staff to Lee the Technician I ask to work on my car, I am treated in a friendly very helpful manner.
MOT results explained clearly. Car nicely cleaned.
Very competent staff.
I was able to book for the work at a convenient time. The person I dealt with advised me how to combine two bits of work to save having to make a separate visit. And the car was collected and returned to me which was extremely helpful.
Good service, communication, and speed.
After receiving a tyre blowout late Friday afternoon and my car being recovered to Lloyd South Lakes, the team at Lloyd's (especially Jack) kept me informed about repairs and made sure my car was ready in time to travel back to Hertfordshire on Mon.
The service team were very understanding of our predicament and were very accommodating. Debbie explained everything well and kept us informed of progress and next steps
I severely damaged my front run flat tyre and required a replacement quickly. The garage located a new tyre that day and it was fitted the next day and, at a reasonable price.
Booked car in, given coffee and biscuits, waited for car to be serviced and keys handed back in estimated time.
The way ALL the staff treat you is second to none. The service you receive is simply the best!
The car is always clean and all work completed.
Everything was efficiently handed and I was kept in touch with the work being carried out.
On time, efficient, informative on car
Great to deal with and carry out the work required
Quick, efficient, good communication
Excellent generally and when a query arose it was promptly dealt with to my satisfaction
Service completed in good time and to a high standard
Lee is an awesome member of staff. Efficient, helpful, apologetic when a glitch happened and presented a kind efficient solution straight away. A genuine asset to your dealership who will build lasting customer relationships.
Completely meeting me expectations of knowledge and care.
it was done on time in time and a proper report on the car
Just a pleasure to deal with from start to finish
Very friendly staff a nice environment to do business
Everyone there is unfailingly pleasant and helpful. Easy to book service or MoT. Very professional. They called during MoT and suggested some work that would need doing soon, but with no pressure to have it done that day. (I decided to have it done)
First class service and most helpful Service Manager
No waiting about. Good service
Lee North is a good people person and looked after me well. All problems sorted and car driving well. Valeting appreciated.
Good guys to deal with
The staff there are always pleasant, polite & knowledgable about their services on offer to customers.
Prompt attention to my vehicle by experienced mechanics, pleasant waiting rooms and satisfied with the attention given to my car and to myself whilst waiting for during the service.
I received a call to check I was still able to honour the appointment. The service and MoT were completed in the allotted time and I was provided with a video of the under-car check prior to work commencing. I was also offered a drink while waiting.
Friendly efficient attentive service.
I was informed while I was waiting about the procedure and timeframe.
Very well looked after, prompt and efficient service
Jack in the service department was excellent and extremely helpful
Kept us up to date by video and phone.
Nicest staff. Totally professional.
Everything was done properly and professionally
They went out of their way to fix an intermittent fault I have with my tyre pressure monitoring system.
Car was ready roughly when they said it would be and had been washed
They were happy to answer any questions regarding my BMW.
Exceptional service, I had difficulty returning the courtesy car on time, so they allowed me to return it the next day without any fuss! I would have been completely satisfied, except I checked with 2 other BMW dealers about the quote.
Friendly, efficient and courteous
Debbies help and understanding reclutch and flywheel problem was far more than expected. Can't praise her enough
The service advisor was very professional and explained clearly what had been done and what would be needed in the future.It is also nice to have the car valeted.
Problem diagnosed effectively and arrangements made for quick resolution. Courtesy car provided to minimise inconvenience and get me home from service centre.
Feel like a valued customer on every Occasion I have had a to visit Lloyd's
Car repaired on time as promised.
Again very good service
Excellent service as always. Vehicle handed back clean and on time.
The service required was carried out on time, with additional advice offered. COVID safety was evident throughout.
All work done professionally
Work completed earlier than I expected. Very reasonable bill. Car returned fully cleaned inside and out.
They've been great for both sales and service
Sales advisor fabulous!
Always satisfied with the delivery of the cars.
Excellent team, support and timely and concise communication
very please as everything went smoothly
Initially ordered an X1 but delivery was delayed due to build issues. The sales executive showed me an in stock X3 which although more expensive I liked as soon as I sat in it. Very satisfied with the deal, the hand over and the customer service.
From the very warm welcome we received from the lovely girl on reception to the nice little introduction to Stef in parts it was Great. That on top of a very professional handover from a very knowledgeable guy Nick.
Rod took the time to show me around my car and explained where everything was and what it was for
The car was delivered to my home on time and I was explained the controls because I hadn't driven an automatic car before.
Very well looked after - nothing was too much trouble and was kept up to date.