Meet the team

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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Fiona Thompson

Service Administrator

Kelsey Hudson

Service Administrator

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We were on holiday & I needed the EGR valve replacing to give me confidence to continue our hols. Deborah Mallinson moved heaven & earth to fit my car into their workshop for the 2hr job. It was nice to see that the service centre had a stock part.

Service

Exceptional communication from start to finish.

Service

Every visit either to the showroom or the service dept the team are always friendly, knowledgeable and helpful. They always do what they say they will do.

Service

Friendly and helpful

Service

Kept me informed throughout the time my car was with them and the work was carried out to a fantastic standard

Service

No later issues

Service

Very easy, from booking to complimentary car wash

Service

They sent me a health check video which gave me peace of mind.

Service

Excellent service

Service

Couldn't fault it all great

Service

Everything was organised well. Staff were friendly, main fault rectified. Loan car was new and a beautiful car.

Service

Great service

Service

Timing, courtesy, helpful and friendly; a welcome experience for my wife and me.

Service

As always work carried out on time and with no fuse.

Service

Great service. Friendly, courteous and efficient.

Service

As I have just said the whole experience was 5 star

Service

Extremely helpful member of staff.

Service

I was phoned to remind me of the service, welcomed and given a comfortable chair and space to wait with wi-fi which made the wait fly by.

Service

As explained above.

Service

The process was managed efficiently and schedules kept to time

Service

timely, courteous service

Service

It was a very relaxed experience. I waited in comfort for my car to be serviced

Service

Service, MoT and brake fault carried out to my satisfaction.

Service

All ways very friendly

Service

Service and recall work carried out. Very accommodating and helpful staff

Service

Great experience

Service

always very professional and very friendly staff

Service

Friendly attentive staff who do their utmost to give quality service

Service

Friendly staff, very welcoming.

Service

Our car is picked up at the door and delivered to us in the evening. You are confident knowing that you will always give a good service without fail.

Service

Totally faultless system, from road side assistance to collecting my car the following day, such fabulous service

Service

Always spoken to in a very polite manner kept up to date with progress of repairs

Service

I have complete faith in the service team at Loyd South Lakes.

Service

They ate always there at the end of the phone and do their best to accommodate the customers.

Service

Friendly staff and service completed perfectly.

Service

The vehicle drove a lot more smoothly and appeared to be several decibels quieter following the service.

Service

Brilliant customer service. Excellent facilities (despite coffee machine being out of use due to covid restrictions!!).

Service

Spot on

Service

Same as above

Service

I had a phone call reminding me I had a service and MOT due. The scope of the service was discussed together with how this was to be done and an appointment made. I had another call the day before as a reminder. Brilliant.

Service

Excellent team great People thanks

Service

Personal attention from Lee North and comfortable waiting area

Service

Efficient, courteous, let me know what was going on!

Service

Clean and professional

Service

Rudy picked the car up and dropped it off no problem. He was professional but friendly.

Service

quick and efficient.

Service

Steve gave superbvservice with contact calls , desk service and subsequent technician service. Excellent communications and help provided.

Service

As stated previously, accommodating, friendly, and very communicative about estimated time for the work to take place and even gave the car a look over whilst in.

Service

No problems at all, everything done to my satisfaction

Service

Lee on service reception was excellent

Service

Completely satisfied with everything.

Service

Car was only in for a brake fluid change. Nothing extra was asked for.

Service

Very satisfied as it was a very good job. Completely satisfied would have applied if there had been time to wash my car as well. However, this was simply due to the fact that I needed to go to an appt, no fault of the garage!

Service

Good friendly service from the Reception staff. Car Cleaned and a car provided for me whilst job on car undertaken.

Service

Top marks excellent service

Service

Really easy to get the car booked in, even in the current pandemic. A courtesy car was available as I live a long way from the dealer. The car was available at the specified time and the outside had been power washed.

Service

Good but expensive

Service

My problem was rectfied with minimum fuss and iwas kept informed all the way ghrough visit

Service

Attentive staff who listened to requirements and tried to help in every way.

Service

Best garage in the area

Service

First class service to replace split tyre after roadside recovery.

Service

A good job was done

Service

Usual high standards being sustained in current environment

Service

The staff picked up a safety issue with my vehicle I was now aware of, while having the other work done. Resolved now and i`m very pleased because of your staff`s attentiveness.

Service

Kept informed and updated as to the progress to what was happening with the car

Service

Again excellent service

Service

South Lakes are excellent

Service

Good experience...

Service

They were very helpful & sympathetic

Service

Very easy to deal with

Service

Sorted fault out

Service

Lloyds has serviced my vehicle once and implemented a software update. On both occasions I was treated with courtesy and help.

Service

Needed to have a tyre checked, puncture found, new tyre fitted, very efficient.

Service

Great service from the moment I opened the door until I left with full expanation of the problem

Service

Polite and courteous staff.

Service

Usual efficiency and courtesy at what is a very difficult time at present. Car ready at specified collection time and even valeted. Thank you!

Service

Process from start to finish was first class. Tom made me very welcome and made everything run smoothly.

Service

Everything done. Car cleaned and follow up call

Service

Friendly service from the service team

Service

I received constant updates on the progress of the vehicle during build and given a delivery date achieved ahead of schedule

Sales

The BMW Centre dealt with all aspects of he purchase and delivery very professionally and efficiently.

Sales

Nothing to fault

Sales

John (Bond) was excellent throughout the whole buying experience. He was friendly, extremely patient & very informative answering all questions to my complete satisfaction. COVID guidelines were in place and complied with throughout.

Sales

Very safe, COVID friendly experience when picking up the car. Excellent service from sales representative in selecting and informing on new car.

Sales

Very helpfully staff.

Sales

The salesman was very polite and helpful and made my BMW experience personal to me and always updated me the progress of my car.highly commend

Sales

Because Rod Irvine, Senior Sales Executive, Lloyds Motor Ltd, Grange-Over-Sands, Cumbria helped me to decide the right BMW Model which would satisfy my needs, & kept me informed of its delivery every step of the way

Sales

Very helpful --spent nearly 4 hours finding the right spec car

Sales

All went smoothly

Sales

Very satisfied with before and after sales

Sales

Kyle and Chris were amazing and found the perfect car for me. Exceeding my expectations with their customer service. Delivery of the car was done safely with click and collect