Collected car from home. Rang to explain what was need to be done. Replaced part on car, did not charge as they did it under goodwill as part had previously been replaced & shouldn't have needed replacing due to low mileage
Apart from the loan car everything was fine.
All was fine until I was presented with the bill - see above comments.
Though my expectations were high, these expectations were met
The fault was found, diagnosed and repaired well so all is good. Motability support not so good.
Prior to service date, the aerial map view enabled quick, correct parking. Fast, friendly check in. Comfortable and warm waiting lounge room, - extremely well facilitated. Mid service call to check authority for extra issue. Wash & vac, appreciated.
They have 'a can do' attitude to any task they do for you.
Aways a pleasant experience visiting this garage, better thatn other BMW dealers
Sales Team were able to listen and react positively to our contensions
They can't do enough for you
Staff very friendly, professional and efficient. Nothing seems to be too much trouble.
I had to pay for a courtesies car and put fuel in at the first garage after leaving the garage
Because on that day I was.
The staff work hard to look after you and explain what will be happening
Did all the jobs on my car very satisfied
Just awaiting Quote for Transmission and final drive fluid change.Thank You
The staff I interacted with in the service department at South Lakes were very polite and helpful.
Everything carried out to time and car returned in good condition. I could even speak with the technician who carried out the work to clarify a technical point.
Knowledgeable staff good customer service
All work carried out to high standard and clear advice provided as to when next time service visit due.
Very helpful and good service.
Great service but expensive
My car is in good hands and everything explained clearly.
Sorted in no time at all even though I had not booked in but just turned up on speck when a tyre warning light came on
The garage refurbishments are taking an extraordinarily long time, not sure if I will visit again until they have finished
I was given a time that my car would be ready and it was exactly right. I was given the choice to have my car washed ... wonderful.
The service was done well and quickly, I also received a comprehensive video talking me through the service
Excellent. Friendly efficient quick response.
The service was excellent. I thought I would need to book a further appointment to get the problem fixed but the team were able to fix it while I waited and the complementary WiFi meant that I could get on with my work in the meantime.
We feel that they do a great job and go through it with us
Helpful and friendly staff
Great service, kept informed and as usual great team service
The staff are always courteous and informative.
I have no issues with any aspect of the change of vehicle.
I had a holiday issue with car and the BMW team were extremely helpful and expedient enable me to experience minimum inconvenience for my onward journey.
Always welcoming and highly professional
Usual helpful frIendly service.
Problem was a slow puncture which was dealt with expeditiously.
Quality of work excellent. Waiting experience awful.
Historically the service is good. However on my visit on the 26th of July the service was not up to scratch. The agreed work for the day was not completed although the car was delivered at 8.15. This I believe was because I had A courtesy car.
A 2 hour job took 9 hours and car was not valetted We discovered two small scratches on the car when we got home Bad organisation When warranty runs we will not use the BMW Lloyds again which after using it for 6 years is sad.
The actual services which I believe are usually carried out by Steve have always been excellent, so I cannot fault the car servicing itself. However, trying to book our cars in for a service or for an emergency service has always been a nightmare!
Staff polite and efficient
Brilliant team that gave good feedback and updates whilst the car was in for repair
A six week wait for a service was a pain with having to switch off the alerts every time I got in the car, so multiple times a day. It also meant other important information was not obvious as I always had multiple notifications. It is a pleasure not
Everything worked as expected; no sense of waiting, even though garage having serious work done on it.
Although under renovation fabulous staff and great coffee
I was advised to wait when actually I'd probably have been better leaving and coming back later *but* that's a very minor point.
Easy to book, quick and efficient. Facilities whilst waiting including WiFi. Great staff
I felt the price to correct the windscreen washers was a little high .
The split tyre was replaced quickly
No complaints at all very efficient and delivered what they said they would
A well run and organised business that makes you welcomed from the moment you step through the door. Only hope that the updating doesn't affect that atmosphere; it's special and not one you will experience in many other dealerships of whatever make!
The problem with the car seems to be sorted.
I have not experienced anything negative about the service
All went like clockwork, staff we very pleasant, loan car was high quality, my car was ready when promised, work done as requested.
Went in for an MOT and the mechanics routed my dash cam properly without even mentioning it. Little touch pleased me a lot
Knowledgeable staff who kept me informed and dogs f d biscuits
Extremely satisfied, nothing ever too much trouble for all staff, they extremely helpful.
Felt like I had to keep pushing to get a tire fitted car arrived at 2 pm took car at 5 pm
The service light was left on after service. Spoke to lady on phone who was not particuarly helpful and kept on referring to brake service (October). I would have to put up with light. Spoke to Service Manager - apologised, will correct.
Great service, very pleasant and helpful staff.
although some disruption due expansion works temporary arrangements did not detract too much from previous good experiences
Exceptional customer service smooth check in/ out and kept informed of progress. Car ready on time lovely valeting everything just perfect.
Professional, helpful and punctual service.
I scored 5 because I was completely satisfied.
Couldn't of asked for a better professional service.
Part of the work that needed doing was missing off the work sheet - but Georgia (from the mini side of the dealership) sorted it all out - and then managed to arrange for a part to be delivered and fitted the next morning. Full marks to Georgia!!
Would have been 5 stars but for the length of time I had to wait.
Courtesy car was ready for us and we were contacted when they found a problem with the car and with permission they quickly resolved it.
Very quick and efficient.
Although the repairs took longer than expected the garage kept me informed and made necessary adjustments to allow me to keep the courtesy car for longer than planned.
I would have liked a detailed list of what was done. Your invoice was confusing Building work didn't help. I had to wait an hour longer than promised
Was told the service would take a couple of hours, so was able to leave and come back later. Coffee etc available while waiting, if wanted.
Booking in has been more of a problem than in the past, possibly due to the alterations being carried out, however I didn't get the usual customer service expected at LSL.
Fine, no issues of concern
I have always dealt with Lloyd South Lakes (formally Bateman's) and indeed the same salesman John Bond, over a period of 20+ years. I have confidence that they will do what they promise.
Good communication from Paul at Grange before and after
Communication was excellent, time taken to get spec right complete test drives etc was excellent
Before placing the order John responded quickly to our queries and arranged a number of test drives without being pushy. Explained everything and held our hands throughout the process and kept us informed of progress between order and delivery.
Lloyd South Lakes
Lindale
