They fixed the issue with my car whilst I waited. Comfortable waiting area and friendly staff in the service department.

They said vibration that I asked them to look at was fixed but it is not

Southlakes did my brake service within an hour or so while i wait which was great. Excellent service. I ll visit again. Thanks

The car was released with a faulty brake caliper, as I was informed that the part was not in stock. On the way home the caliper stuck to the disc causing both the disc and wheel to overheat, a 30 min journey became a 90min journey

Always helpful and fully attentive

Everything was good and well explained to my wife who took the car for its service.

Friendly staff

Every time I take my car in for a service I am told it will take so long and it takes twice as long. I end up like most people wasting my time getting more agitated sitting in the customer area because a courtesy car is not available.

Lloyds replaced the windscreen was replaced within a couple of days - my local dealer advised it would be 6 weeks before they could do it!

Excellent, knowledgible personal service

Lloyds at South Lakes have always give an exceptional service and the staff are always pleasant, friendly and courteous.

Everyone I spoke too where professional in dealing with any issues I had

The original sales consultant, Rod still keeps in touch even two years after the initial purchase. Nothing you ask is too much trouble.

All ways do a good job

No serious complaints - except that I need to book a service 2k miles in advance, and this is without a courtesy car! Lastly the "free" valet needs to be free as the car wasn't exactly valeted on its return.

staff are really good and the service was quick.

Excellent service

As stated above the work was competently carried out, just expensive.

Excellent from start to finish!

Sadly car had significant oil leak, said to be at oil filter, following recent service. Fault rectified and engine compartment cleaned up. Service Manager, who I know well, phoned to apologise for what was clearly an oversight in the workshop.

Service guy not very warming and carried a bad attitude quote - “I don’t make the rules!”

this time it all just worked. next time might now, but least it rolled well

Video showing tyre wear was useful.

Good service

The service itself and staff were good. However, the score is lower because of the ridiculous video of my car I was sent. I know about my tryre wear and brakes and would rather pay less for my service than receive such pointless information.

Always excellent service here.

Tyre would hopefully have been fitted correctly first time.

There was an airlock in the system after the work was carried out.Didnt notice on the day didnt use the cat the next only descovered on my way to Warrington when the car was freezing, outside temperature in minus figures.Worse still we had my 90 yr

Great service

They did what they said they would do, in the time indicated.

Fantastic customer service

Staff friendly and great coffee and biscuits

Very well looked after, thank you!

No quibble use of loan car and prompt notification of completion of service

They couldn’t do enough for me wonderfull.

the service was completed to time and to budget

They are good but they are there to make a profit so there is always a conflict with customer service

Service advisor Amelia was friendly, knowledgeable and professional.Steve and the rest of the service team have a very sharp focus on customer satisfaction. Thank you again!

All work done to a high-standard and a follow-up query was done at my home - excellent customer care!

It would have been a 5 but it just took SO long. All I was having was the wheels changed and bearing in mind F1 can do it in less than 3 seconds, they took over one and a half hours

Service was efficient

I have complete confidence in my BMW service centre to maintain my vehicle and provide excellent customer service.

Very good. Bought BMW cars from Preston Bowker & Bolton Williams plus other new car marques - this has been the best experience.

Always room for improvement but excellent service

The reasons for this answer are listed above. We made a compalint to the dealer principal and just received a most unsatisfactory phone call from the sales manager.

Excellent staff and service.

Very satisfied with Salesman Kyle excellent customer focus