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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Value for money

Service

All went as planned - very professional.

Service

Because I was very satisfied

Service

Lovely people. Just a shame they didn't find the underlying issue.

Service

Engine bay vibration not completely cured; returns occasionally

Service

Courtesy car was the same as my current car. Nice touch

Service

The service department did a great job and made the car look and drive like a new car.

Service

As mentioned above. Oh and I love the thorough clean my cat gets when it is in for repairs/service.

Service

Job well done and reasonably quick and the car was washed this time.

Service

Very competent service, although the car wasn't ready when expected.

Service

people are welcoming and very helpful

Service

They confirmed my suspicions of fault, however, I found their price to costly for the prognosis, BMW cost to replace the item was £276, I purchased similar item on line, £76 fitted myself in 5 minutes, job done

Service

self evident

Service

The car always comes out clean and tidy

Service

Intermittent Fault - diagnosed, repair authorised under warranty, and solved at ultra short notice in a highly polite and comfortable complex.

Service

The only problem was the temporary seating area which was a bit cramped but I realise this is due to refurb work.

Service

I brought my new 1 series in due to an issue with the satnav (giving no spoken instructions), the issue isn't fixed yet however, I have a date to bring the car back in this week to hopefully resolve the issue.

Service

I was very unhappy in the performance of the tyres on this car 16k mileage is not good enough.

Service

You have to book weeks in advance, the technicians charge out rate for an oil change of +£100/hour doesn't feel great value. There are no courtesy cars available. The rattle on the rear door still rattles after being told it was fixed is annoying

Service

Staff were excellent. Technician came out to explain the issue with the car. Job done with a nice clean car after.

Service

Extremely easy to deal with - all staff very friendly,helpful and nothing too much trouble. All activity/ service carried out efficiently and to a high standard.

Service

Friendly staff, good service. Car was ready at predicted time.

Service

Everything required was carried out and our car returned nicely valeted.

Service

Friendly and efficient service, before and during the day of the service, including a loan car

Service

All went well, no problems

Service

Everything was as I had been told

Service

Winter tyres changed quickly and efficiently

Service

had to wait a bit longer for the MOT than I had hoped

Service

All went well. Drop off, courtesy car, car serviced, mot'd, wheels changed and car cleaned. Ready in good time.

Service

The refurbishment of the facilities is taking far too long, the dealership is not a pleasant environment. The rattle reported from the roof is still present, I'm currently deciding on possibilities to change my car probably to a different make

Service

I haven't had a service

Service

It's a very good service

Service

Again lost that personal experience.

Service

Very polite

Service

Very helpful

Service

My car was taken in on the Friday and ready for the Tuesday , washed and hovered also running like a dream .

Service

Kept informed at all stages.

Service

I was very happy with the service I got, they picked my winter wheels up and put them on my car then brought my summer wheels back fully cleaned. They even cleaned my car. Excellent.

Service

No issues afterwards.

Service

Minor faults were fixed, and car loan was extended to accommodate the one-day delay in acquiring a part.

Service

Apart from some inevitable possible miscalculations on costs of things...I can't fault you!

Service

Rather expensive

Service

The people I talked to were helpful and clearly trying to sort the fault. However, we had to call service team for updates, rather than them calling us. One point of contact would have been better - save me bringing several people up to speed.

Service

Thoroughly organised and customer facing organisation

Service

same as above

Service

Professional and courteous

Service

The service experience was great, they washed and cleaned the car and provided a courtesy car, the work was done to a high standard. My only issue is that I raised my concerns above, one of the service team said they would get back to me but didn't.

Service

Lloyds are all about the customer experience and I always feel like they value their loyal customers.

Service

The car was collected,serviced & returned without problem.

Service

Again I would prefer to await the outcome of the aforementioned dispute which may alter my rating

Service

Booked in on time and completed on time. They even fixed the slight door misalignment on the drivers side for free which was extremely appreciated and unexpected.

Service

Collected car from home. Rang to explain what was need to be done. Replaced part on car, did not charge as they did it under goodwill as part had previously been replaced & shouldn't have needed replacing due to low mileage

Service

See above

Service

Apart from the loan car everything was fine.

Service

At the time of ordering I was told the car would be available in October. It was actually not available until the very end of Nov. I think a delivery date should either be binding, or it should be made clear that it is provisional. Happy otherwise.

Sales

Extremely helpful and friendly staff who kept us updated on the progress of the car right from when it was being built to when it arrived, Ryan had outstanding customer service manner

Sales

The garage is undergoing a major refurbishment.

Sales

Everything went smoothly and well organised

Sales

The whole experience was trouble free, bearing in mind that the sales dept are working in a very difficult environment due to the refurbishment of the showroom.