Meet the team

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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent customer service as always

Service

The work was completed to satisfaction and the facilities were suitably modified to meet current safety needs.

Service

Cant fault them

Service

Always professional and helpful

Service

Did everything efficiently.

Service

Courteous, friendly and efficient.

Service

Great service

Service

All staff our friendly and go out of their way to help you with any issues or concerns

Service

Very helpful

Service

I was travelling to the lakes for a weeks holiday when I had a problem with my car, I rang bmw who put me in touch with Lloyd's,from phoning Lloyd's they were fantastic fitting me in swiftly and fixing the problem. A special recognition to Lee North!

Service

Extremely helpful staff and excellent servicing of my car

Service

You did a good job

Service

Staff have good product knowledge and are informed, they convey well to customers in giving advice and handling their expectations

Service

everyone was helpful and approachable.

Service

Everything carried out as per request, car returned on time after being washed and valeted

Service

Car was picked up and delivered back to my house

Service

Easy and efficient communication. I was contacted by phone to say when the car was ready for collecting, which was ahead of the initial estimate.

Service

Car collected and returned following the service. Video sent during the service and we were kept informed about the part required. Despite COVID, the whole process was seamless.

Service

I have had my lasts 2 cars serviced etc at Lloyd's and found it to be satisfactory.

Service

People were excellent and all precautions against Covid were adhered to.

Service

Job done efficiently and effectively

Service

Always listened to any issues and were very clear with their responses

Service

Very efficient in these challenging times.

Service

Helpful staff and comfy chairs.

Service

Very efficient

Service

Friendly, knowledgeable staff/technicians always willing to help and give first class service.

Service

Friendly, efficient and coping well with reopening during the COVID 19 crisis

Service

Courteous staff and efficient service

Service

Given the current circumstances with regard to the carnivorous pandemic staff did their utmost to make us feel welcome and safe.

Service

Did the required work as agreed and provided a satisfactory vehicle for my use whilst the work was undertaken

Service

We are always happy with the service that we received. The staff are really helpful.

Service

Car serviced as expected within stated timescales. Car was clean and tidy on hand back including appropriate sanitisation.

Service

Good service and car ready within two hours

Service

Service completed on time

Service

From the moment you enter the showroom, you are maid to feel welcome.

Service

They did all that iI required in quick time

Service

Friendly, timely and effective communications.

Service

Good staff very helpful

Service

Perfect customer experince

Service

Could not of been more friendly and very well laid out and easy to navigate in these difficult times

Service

Seamless experience

Service

In view of the current ~Covid crisis the service centre personnel handled the servicing very well.

Service

Very efficient and friendly. Give a lot of confidence in using the dealership.

Service

Professional and friendly service. My car was serviced to the usual high spec that I have come to expect from Lloyds South Lakes. During the lockdown caused by Coronavirus, the staff kept me informed of appointment times and changes etc.

Service

The reception was helpful and car ready as promised

Service

They solved my problem faster than they said and the car has been fine since

Service

Considering that we were still in covd 19 guidelines the staff managed it very well and still provided excellent service.

Service

Highly efficient courteous staff who had managed to organise customer comfort whilst awaiting completion of service in a ccovid19 environment with clarity and security. Also the service took the time as prior to commencement was advised.

Service

Service light was not reset when I picked up the car -although thsi was instantly rectified

Service

Usual efficient and friendly service.

Service

Staff fantastic, quality service as expected

Service

I had a problem and it was fixed whilst I waited

Service

Professional

Sales

COMPLETELY SATISFIED BECAUSE THE PURCHASE OF THE NEW CAR WAS FIRST CLASS FROM START TO FINISH

Sales

It's the nearest BMW centre

Sales

Very well organised, efficient and very helpful.

Sales

Nothing was any bother

Sales

Lloyd South Lakes have looked after me for years and, even with social distancing, still made me feel looked after.

Sales

Lloyds South Lakes service was first class and despite the COViD shutdown I was kept fully informed of the progress of my new car order and eventual delivery.

Sales

After visiting many car showrooms, this stood out as the best in many ways.