Value for money

All went as planned - very professional.

Because I was very satisfied

Lovely people. Just a shame they didn't find the underlying issue.

Engine bay vibration not completely cured; returns occasionally

Courtesy car was the same as my current car. Nice touch

The service department did a great job and made the car look and drive like a new car.

As mentioned above. Oh and I love the thorough clean my cat gets when it is in for repairs/service.

Job well done and reasonably quick and the car was washed this time.

Very competent service, although the car wasn't ready when expected.

people are welcoming and very helpful

They confirmed my suspicions of fault, however, I found their price to costly for the prognosis, BMW cost to replace the item was £276, I purchased similar item on line, £76 fitted myself in 5 minutes, job done

self evident

The car always comes out clean and tidy

Intermittent Fault - diagnosed, repair authorised under warranty, and solved at ultra short notice in a highly polite and comfortable complex.

The only problem was the temporary seating area which was a bit cramped but I realise this is due to refurb work.

I brought my new 1 series in due to an issue with the satnav (giving no spoken instructions), the issue isn't fixed yet however, I have a date to bring the car back in this week to hopefully resolve the issue.

I was very unhappy in the performance of the tyres on this car 16k mileage is not good enough.

You have to book weeks in advance, the technicians charge out rate for an oil change of +£100/hour doesn't feel great value. There are no courtesy cars available. The rattle on the rear door still rattles after being told it was fixed is annoying

Staff were excellent. Technician came out to explain the issue with the car. Job done with a nice clean car after.

Extremely easy to deal with - all staff very friendly,helpful and nothing too much trouble. All activity/ service carried out efficiently and to a high standard.

Friendly staff, good service. Car was ready at predicted time.

Everything required was carried out and our car returned nicely valeted.

Friendly and efficient service, before and during the day of the service, including a loan car

All went well, no problems

Everything was as I had been told

Winter tyres changed quickly and efficiently

had to wait a bit longer for the MOT than I had hoped

All went well. Drop off, courtesy car, car serviced, mot'd, wheels changed and car cleaned. Ready in good time.

The refurbishment of the facilities is taking far too long, the dealership is not a pleasant environment. The rattle reported from the roof is still present, I'm currently deciding on possibilities to change my car probably to a different make

I haven't had a service

It's a very good service

Again lost that personal experience.

Very polite

Very helpful

My car was taken in on the Friday and ready for the Tuesday , washed and hovered also running like a dream .

Kept informed at all stages.

I was very happy with the service I got, they picked my winter wheels up and put them on my car then brought my summer wheels back fully cleaned. They even cleaned my car. Excellent.

No issues afterwards.

Minor faults were fixed, and car loan was extended to accommodate the one-day delay in acquiring a part.

Apart from some inevitable possible miscalculations on costs of things...I can't fault you!

Rather expensive

The people I talked to were helpful and clearly trying to sort the fault. However, we had to call service team for updates, rather than them calling us. One point of contact would have been better - save me bringing several people up to speed.

Thoroughly organised and customer facing organisation

same as above

Professional and courteous

The service experience was great, they washed and cleaned the car and provided a courtesy car, the work was done to a high standard. My only issue is that I raised my concerns above, one of the service team said they would get back to me but didn't.

Lloyds are all about the customer experience and I always feel like they value their loyal customers.

The car was collected,serviced & returned without problem.

Again I would prefer to await the outcome of the aforementioned dispute which may alter my rating

Booked in on time and completed on time. They even fixed the slight door misalignment on the drivers side for free which was extremely appreciated and unexpected.

Collected car from home. Rang to explain what was need to be done. Replaced part on car, did not charge as they did it under goodwill as part had previously been replaced & shouldn't have needed replacing due to low mileage

See above

Apart from the loan car everything was fine.

At the time of ordering I was told the car would be available in October. It was actually not available until the very end of Nov. I think a delivery date should either be binding, or it should be made clear that it is provisional. Happy otherwise.

Extremely helpful and friendly staff who kept us updated on the progress of the car right from when it was being built to when it arrived, Ryan had outstanding customer service manner

The garage is undergoing a major refurbishment.

Everything went smoothly and well organised

The whole experience was trouble free, bearing in mind that the sales dept are working in a very difficult environment due to the refurbishment of the showroom.