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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
288 ratings and 163 comments received in the last 90 days.
19 April 2024
very satisfied they were very helpful took time to explain everything to us
17 April 2024
Excellent experience from a great group. I would never use another bmw garage again, given other experiences with different bmw centres. Lloyd south lakes were outstanding in every area
16 April 2024
LLoyds South Lakes is a brilliant Centre and our Salesperson who we have dealt with for many years is so trustworthy, we wouldn't deal with anyone else. We were updated in a timely way about the delivery time and collection.
10 April 2024
Very informative. Clear details regarding purchase eg form filling, information connected with the new car. All round an excellent experience
10 April 2024
From placing my order for a new car the attention to detail has been excellent with regular updates as to the status of my order . . . it could not of been any better
09 April 2024
Great communication, excellent service, kept informed & up-to-date at all times.
08 April 2024
The staff were very helpful - our only issue was the lack of notification by BMW of the changes to the 'M Sport Pro Pack' between the time of specification and build slot.
04 April 2024
Jonathan made the whole experience personal. His aim was to bring me to BMW not just for this car but for life. Allowing me to test drive 3 different vehicles for 3 days at a time set BMW apart from the rest
03 April 2024
Completely satisfied
28 March 2024
Effortless!!
28 March 2024
Very professional but most of all very friendly
25 March 2024
The hand over was good. But If totally honest I wasn't over impressed with how clean the car was. I would off expected the car to be absolutely spotless and not smear marks etc.
24 March 2024
Made the whole experience caring and great info all the way with great respect for you as a customer .
24 March 2024
I have used this dealership over the years before living in the area because they are good people
21 March 2024
Seems a lot of money
14 March 2024
Steff, Rodney and Luke were all excellent to deal with .Handover went smoothly. All the car explained in detail before I drive off.
12 March 2024
Both Scott and Ben were first class to deal with
08 March 2024
Excellent, detailed car handover
07 March 2024
Very satisfied with the level of service, professionalism and courteousness of all staff, especially Harry Price and Tom Cassidy. Tom was exceptional in terms of customer service on handover.
06 March 2024
It's a great pleasure buying a car from Jonathan Jeffries again. He makes a genuine connection, and is very enthusiastic about the cars he sells, and services he provides
28 February 2024
Fiona and Luke gave me the best experience at the handover of the new car. I couldn't have asked for anything more and through the whole sales process they both kept me up to date with phone calls and text messages
27 February 2024
As above Efficient and professional service
27 February 2024
Good communication throughout the whole process from order to delivery of new vehicle. Handover was very well planned and everything was in place ready for collection
22 February 2024
Courteous helpful and informed sales experience. Regular communication and always friendly and helpful.
22 February 2024
No issues encountered throughout process.
24 April 2024
I've bought a new car from these now.
24 April 2024
Finished on time sensible price
24 April 2024
Good
22 April 2024
Staff talk the time to speak with you, offer a drink and provide waiting area which was really convenient
20 April 2024
Initially I was quite upset hearing the issue with my car was costing £400 I was lucky salesman Rishi contacted me the day before bringing my car in and arranged some assistance the service dept unwilling to help
20 April 2024
Faultless, Informed every step of the way
19 April 2024
Staff were very helpful. Coffee on arrival. Dropped me off and picked me up from local visit to my mother in local care home, while undertaking service and MOT. Cleaned car.
19 April 2024
Easy to book and check in, good waiting area, update provided when car was ready, and cleaned while I waited.
18 April 2024
I have nothing to complain about
17 April 2024
Friendly and professional
16 April 2024
Everything done and a video.
16 April 2024
Work performed well with a BMW customer voucher as well.
16 April 2024
All managed very well.
16 April 2024
It was reasonably easy to get an appointment. I was given useful reminders in the days before. the Reception was polite and helpful. The owork took the amount of time predicted. What more would I want?
16 April 2024
Timely and efficient
15 April 2024
My car problem was resolved efficiently
15 April 2024
No issues with the service visit and I was kept updated on progress.
15 April 2024
The service team at Lloyd's South Lakes were great, they looked at the car and sorted it without it being booked in
15 April 2024
We were warmly welcomed by reception, shown to a service advisor who dealt with our issues very professionally (Steve) Due to our visit being a breakdown recovery (Tyre issues & a recall defect) We were helped with onward travel and kept updated.
15 April 2024
Seemed to have solved the problem
14 April 2024
On time - good environment to sit & work while waiting
14 April 2024
Oliver and Mike dealt with the situation with professional and tenacity. They kept me up to date and I always felt they were on my side.
13 April 2024
Efficient, helpful, friendly , knowledgable and brilliant customer focused service. Excellent . Unlike stratstone wallsend and Lloyds Newcastle
10 April 2024
Efficient with no problems
09 April 2024
Couldn't offer any more
09 April 2024
a thorough comprehensive service, good communication too
09 April 2024
We were attended quickly and efficiently.
09 April 2024
Good staff and service
09 April 2024
Kept me updated throughout the day.
08 April 2024
Steve was superb
08 April 2024
Prof seevice
08 April 2024
Always very helpful and have good workshop availability
08 April 2024
Customer service is far better than any other dealership I have previously experienced.
08 April 2024
They looked after me very well from the booking in to getting the car done and getting me on my way
07 April 2024
Highly professional and efficient South Lakes staff.
07 April 2024
let me know when it was finished
05 April 2024
Excellent service staff
03 April 2024
Great service, kept me informed and dealt with requirements on time as promised
03 April 2024
I was satisfied
03 April 2024
The job was very quick and I was given a lift back home
03 April 2024
Great customer service from Steve Organised a replacement tyre too
03 April 2024
My car arrived 3 months after anticipation (13 months after order); it may be unfair to attribute this to the dealer but how else do I express my annoyance?
03 April 2024
Thorough, professional, honest, robust workmanship. I especially like the video produced by the technician showing my tyres, brakes, suspension - I know how safe my car is and when to expect to replace parts.
03 April 2024
Because you've tried charging me £926 for a job that a bmw specialist garage is charging me £450 not impressed at all
02 April 2024
No adverse comments
31 March 2024
Friendly and efficient service, comfortable surroundings and very nice coffee.
30 March 2024
Did everything needed
29 March 2024
Again, it's clear to me that all team members across each department strive to provide the best service experience possible.
29 March 2024
Totally satisfied
28 March 2024
The staff are welcoming, professional and knowledgeable. Always happy to help with any questions.
27 March 2024
Same as above
26 March 2024
Customer advisers are brilliant but workshop staff failed to reconnect dashcam despite it being on job sheet - and failed to put driver's seat back to original setting. These are both systemic failures which Lloyd South Lakes should eradicate.
26 March 2024
Kept informed during visit of status and asked if comfortable on several occasions
25 March 2024
Highly efficient and pleasant service
24 March 2024
IDRIVE system replaced costing over 2k with diagnostics, but not programmed properly so I will have to return my car again.
24 March 2024
Job done to spec & in time
24 March 2024
Good service
24 March 2024
Most helpful
24 March 2024
Polite and attentive
24 March 2024
Relaxed atmosphere whilst I waited, car nicely washed and vacuumed
23 March 2024
EGR recall was finished quickly and use of a courtesy car was welcome due to distance from the garage.
22 March 2024
A service date was arranged within a short timescale. The car was washed and cleaned. I received a text message update on the service outcome which was very welcome. The written service report is not very clear and would benefit from being reworded.
21 March 2024
Really satisfied from start to finish
20 March 2024
Throughout, I had really good treatment. Felt like the staff actually care about me and my car. Gareth the technician went out of his way to fault find. The repair he identified has solved the problem. All other matters were sorted without problem.
19 March 2024
Very pleased with the experience.
19 March 2024
Everything completed as planned, on schedule and very helpful
19 March 2024
Service personnel very informative of work to be carried out, time scale, cost etc. Wash and valet always offered.
19 March 2024
Great team.
18 March 2024
Work carried very well and always on time. And also keeps you informed as to future work that may be needed in future
18 March 2024
The recall was completed within a day. The other issues were investigated and identified. Unfortunately one issue required parts from Germany, but this is not a problem.
18 March 2024
Steve was very helpfull
18 March 2024
Polite. Friendly. Nothing is to much trouble from start to finish
18 March 2024
because it was quick n easy .
18 March 2024
It was only an MOT - It passed!!! Should hope so too!!!
15 March 2024
Friendly, competent staff, good amount of parking, closer to home,
14 March 2024
All completed in a timely manner
14 March 2024
Very good service
14 March 2024
Feedback on ongoing repair was good
13 March 2024
Polite and friendly people to deal with
13 March 2024
Good service.
13 March 2024
Tom who I collected the car from was great - told me everything I needed to know
13 March 2024
As always the service at Loyds was brilliant yet again
13 March 2024
Service completed, including an oil change, has made a big difference to my car
13 March 2024
.
12 March 2024
Service fine, still unable to solve a message on start up.
11 March 2024
Recall complete and knocking sound in the back sorted
09 March 2024
Full explanation of what was required and how it would be done. Everything went according to plan. Very pleasant and helpful staff.
07 March 2024
So professional from start to finish
07 March 2024
Service agent delivered above
06 March 2024
Kept up to date with what was being serviced on the car
06 March 2024
Very good
06 March 2024
Expensive but got it done.
05 March 2024
Excellent service the problem was solved quickly and efficiently and I got a complementary wash and footwell vacuum and it was picked up and delivered home free of charge.
05 March 2024
Everything and everyone was polite and helpful.
04 March 2024
Did a good job speedily
04 March 2024
Nice environment and people
04 March 2024
I am completely satisfied with South Lakes. My dissatisfaction relates the the BMW app. Having had 4 new tyres fitted, my App is telling me to schedule a service visit for tyre wear even though South Lakes have checked the tyre data uploaded corectly
04 March 2024
How can a car be advertised for the wrong price , surely the price should be honoured having been a customer for many years and having bought 4 cars and my son about to buy is second I am completely dissatisfied
04 March 2024
Every faith when parts are fitted,it be completed to an extremely high standard.
04 March 2024
They were very good to point out what I had booked in for was not yet needed.. but continued to make sure my car was in top condition
04 March 2024
Staff all very helpful
04 March 2024
I am informed throughout of the progress of my servicing. The complimentary wash and valeting is always very welcome.
04 March 2024
Although we we're booked in for complementary wash and valeting, we thought the valeting was rushed and not up to usual standards.
03 March 2024
Very good service
03 March 2024
Dealt with on time in a professional and friendly manner
03 March 2024
Friendly and efficient service
03 March 2024
Car was checked and serviced - work was finished in good time.
03 March 2024
Gaveme all the information I needed to know.
03 March 2024
Work done successfully
02 March 2024
Easy booking. Knowledgable and kind staff. Relaxing environment.
01 March 2024
Everyone is friendly and welcoming
01 March 2024
The vehicle was repairs and whilst in the workshop had new rear tyres fitted at a very competitive price and by people who I know, would take care to ensure the job was done properly.
01 March 2024
They were friendly and efficient. Would definitely use them again.
28 February 2024
Service was prompt and I was kept informed of progress throughout the day.
28 February 2024
Car returned three times, been without own car for nearly 2 weeks over three returns on warranty issue on a £80,000vehicle
28 February 2024
Did the job while we waited and served us coffee and biscuits
28 February 2024
I did not have to wait long and it was done very well. And I was informed at every stage of the process.
28 February 2024
Service was very good but perhaps give customer an idea of how long waiting is likely to be.
28 February 2024
V friendly
28 February 2024
Efficient work
27 February 2024
Very good service
27 February 2024
When I have visited before the operation seemed very slick. However on this occasion it appeared to be very chaotic
27 February 2024
The service took a couple of hours and the staff were kind enough to drop me off in Grange and later to collect me. Saved you the price of giving me a courtesy car and meant I was still local enough to collect mine.
27 February 2024
The work is done on time and any parts are ordered and delivered quickly
26 February 2024
As above
25 February 2024
Can't complain about anything Thanks
25 February 2024
No question is too much trouble and the team are genuinely committed to helping you.
25 February 2024
The first time I drove my car was at night and the windscreen was covered in window cleaning solution, that made it difficult to see. I do appreciate the clean, but please complete the job.
24 February 2024
That brake fluid warning. Do I have to attend the garage weekly now? What else do I need to do to get this survey through? It appears that the only survey result to post has to be five stars. Do not ask me a question if you don't like the answer
23 February 2024
Made to feel very welcome as a customer
22 February 2024
My first visit to Lloyd South Lakes BMW for my cars first service. Very warm and professional welcome from the service staff. My car was dealt with at the agreed time and a thorough explanation of results provided. Gave me every confidence to return.
22 February 2024
As above
22 February 2024
Well looked after
22 February 2024
Very satisfied with experience and interaction
22 February 2024
Could not fault it
22 February 2024
As above really, professional and friendly service. Coffee good too !
05 February 2024
Absolutely clear communication, no flannel - very much appreciated.
20 April 2024
The staff are amazing