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Phil Stott

Head of Business

David Charlson

Sales Manager

Jack Cowell

General Sales Manager

Robert Hilton

Business Manager

Odran Buckley

Finance Controller

Dave Goodall

Warranty Clerk

Stefan Rodowicz

Business Manager

Gareth Hollins

Parts Manager

Jonathan Boyle

Service Advisor

Kim Hayton

Customer Relationship Manager

Deborah Mallinson

Receptionist

Lee North

Service Advisor

Mike Kendall

After sales Manager

Alicia Lord

Office Assistant

Amelia Coultas

Service Advisor

Sharron Nicholson

Accounts Assistant

Andy Simpson

Workshop Foreman

Ben Whitla

Sales Executive

Fiona Thompson

Service Administrator

Georgia Bradley

Workshop Controller

Steve Stowe

Senior Service Advisor

Chris Barnes

Vehicle Progresser

Fiona Minkowski

Sales Administrator

Michelle Allen

Accounts Assistant

Nathan Mott

BMW Genius

Ryan Da'Bell

Sales Executive

Paul Greer

Sales Executive

John Bond

Senior Sales Executive

Jonathon Jefferies

Sales Executive

Rod Irvine

Senior Sales Executive

Nick White

Sales Executive

Rudi Pontes

Parts Advisor

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Andrew Jackson

Vehicle Technician

Chris Wear

Vehicle Technician

David Graham

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

Fraser Broughton

Vehicle Technician

Ian Woof

Vehicle Technician

Lee Clarke

Vehicle Technician

Scott Baines

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Well informed, nice people

Service

Great service.

Service

Priority service through BMW Assist was excellent. Turn around time was very satisfactory.

Service

spot on

Service

Sevice was as expected - very professional and helpful staff

Service

Problem dealt with

Service

as above, and always offered courtesy car if work was to take a few hours.

Service

Always well looked after there. Thank you.Love looking at the new cars. Hate the daytime TV!

Service

Prompt attention following a Bank Holiday, with collection and return of our vehicle.

Service

This visit was for an MOT only but I only gave four stars because the staff were unable to explain why a warning symbol appears from time to time, despite a clear description of the warning symbol and what the car is doing when it appears.

Service

Good friendly honest service

Service

Service dealt with promptly and efficiently; kept informed throughout. Price was clear and reasonable.

Service

Minor issues unaddressed. Tailgate and voice activation inop. Rusty hubs and calipers mentioned but ignored.

Service

Was kept informed with how the mot was going but was told it would take an hour and a half and it took almost 3

Service

polite, courteous, car was picked up and dropped off. Couldn't ask for more

Service

All was done to the standard I had hoped for.

Service

Very customer oriented

Service

They were great, could of charged me for being towed away and for checking the vehicle out, but probably felt sorry for me that my motor was now pretty much worthless.

Service

Return of vehicle very late.

Service

Good attitude regarding what needed to be done

Service

Quick MOT/service, friendly staff, a completely hassle free afternoon

Service

Prices as per estimate and done on time

Service

Very Hassle Free

Service

Very efficient personnel, nice showroom.

Service

Although very very busy, they were accommodating and professional

Service

Car serviced twice with car picked up from house and returned plu recent defect on car was rectified under warranty.

Service

They do things on time, at a fair price, provide a good courtesy car and a pleasant waiting area, and are always obliging and helpful

Service

The service is excellent nothing too much trouble. They are very accomdation and meet inviduals needs.

Service

They did what was needed, promptly and pleasantly.

Service

The service Steve Stowe provided was second to none!

Service

Great staff and pleasant surroundings

Service

Thorough and methodical work undertaken by the Service department. I drive many miles solo, so having confidence in the work undertaken on my car makes for a care-free driving experience.

Service

Could not fault the service.

Service

As in question1 and at the end of this survey. But have to say, everyone at Lloyds BMW Grange are always friendly and courteous.

Service

As usual excellent customer service and top quality wash and valet

Service

Problem was resolved & full explanation was supplied.

Service

nobody gets 5, see above, I lowered the score from 4.9 to 4 because the survey insisted I raise my answer to 5, any more prompts to change my answers and I will become negative in the extreme, tiresome

Service

Excellent customer service however not 5 stars as prices are a bit steep for what was essentially an oil change.

Service

Polite staff who looked after everything I needed advised on issues

Service

The service was carried out swiftly and the car returned clean inside and out.

Service

Everything resolved in the timescales expected and car returned clean and tidy.

Service

Car was collected and returned washed and checked over.

Service

the guys employed know there stuff, I find them completely trustworthy and dedicated professionals.I would not go anywhere else for my servicing or repairs.

Service

called into the garage as it opened with a flat tyre following a puncture via a large screw. Lovely young lady on the desk & very helpful team of chaps repaired my tyre as I had to get back to Manchester for work. I thought it was a very good price

Service

Helpful, efficient, pleasant surroundings

Service

Customer service is second to none.

Service

I always find the staff at lloyds south lakes to be very knowledgeable and friendly,always very helpful.

Service

Excellent service. Picked up the car in the morning and returned it at night.

Service

Do not think they could have done more!

Service

Great service all done as they said it would be

Service

Personal, thoughtful and extremely supportive. The simplicity of the process and transaction hides deep professionalism and teamwork across sales to finance and servicing

Sales

No hard sale people here. Always pleasant and very knowledgeable staff.

Sales

Punctuality, manner and product knowledge of salesperson (B. Whitla), presentation of options and end product.

Sales

Been to the dealership several times and have been dealt with in a friendly and courteous manner on every occasion

Sales

No problems at all.

Sales

Handover missed a vital step which resulted in unnecessary damage to the vehicle.

Sales

Great customer service from everyone.

Sales

Very easy purchase of a great product. Jonathon Jeffrey at Lloyd's BMW made the transaction easy from test drive to purchase to collection

Sales

The staff are brillient very proffetional a d friendly

Sales

The vehicle was delivered on time, presented perfectly, and we were away driving within an hour