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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Musical Magic with Escala & Lloyd South Lakes

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We had the hottest cars at Chilli Fest

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Summer fun at Country Fest 2017

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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Our Company History

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Phil Stott

Head of Business
  • Years in the company

Deborah Mallinson

Receptionist
  • Years in the company

David Charlson

General Car Sales Manager
  • Years in the company

Jack Cowell

New Car Sales Manager
  • Years in the company

Stefan Rodowicz

Business Manager
  • Years in the company

Robert Hilton

Retail Transaction Manager
  • Years in the company

Rod Irvine

Senior Sales Executive
  • Years in the company

John Bond

Senior Sales Executive
  • Years in the company

Ryan Da'Bell

Sales Executive
  • Years in the company

Jonathon Jefferies

Sales Executive
  • Years in the company

Nick White

Sales Executive
  • Years in the company

Paul Greer

Sales Executive
  • Years in the company

Chris Barnes

Vehicle Progresser
  • Years in the company

Nathan Mott

BMW Genius
  • Years in the company

Mike Kendall

After sales Manager
  • Years in the company

Steve Stowe

Senior Service Advisor
  • Years in the company

Georgia Bradley

Service Advisor
  • Years in the company

Fiona Thompson

Service Administrator
  • Years in the company

Lee North

Service Advisor
  • Years in the company

Gareth Hollins

Workshop Controller
  • Years in the company

Dave Goodall

Warranty Clerk
  • Years in the company

Julian Fecitt

Parts Administrator
  • Years in the company

Sam Taylor

Parts Advisor
  • Years in the company

Tim Brown

Parts Advisor
  • Years in the company

Emily McGreggor

  • Years in the company

Kim Hayton

Customer Relationship Manager
  • Years in the company

Fiona Minkowski

Sales Administrator
  • Years in the company

Kelsey Hudson

Trainee Sales Administrator
  • Years in the company

Odran Buckley

Finance Controller
  • Years in the company

Sharron Nicholson

Accounts Assistant
  • Years in the company

Michelle Allen

Accounts Assistant
  • Years in the company

Andy Simpson

Workshop Foreman
  • Years in the company

Scott Baines

Vehicle Technician
  • Years in the company

Sam Sweeny- Hill

Vehicle Technician
  • Years in the company

Lee Clarke

Vehicle Technician
  • Years in the company

Jim McDiarmid

Vehicle Technician
  • Years in the company

Ian Woof

Vehicle Technician
  • Years in the company

Paul Richardson

Vehicle Technician
  • Years in the company

Fraser Broughton

Vehicle Technician
  • Years in the company

Dave Harvey

Vehicle Technician
  • Years in the company

Ewan Spedding

Vehicle Technician
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are always very friendly and helpful

Service

Job was done well so far as I can see. £488 is a lot for a service but I suppose spread over 2 years it becomes acceptable

Service

Car picked up, fault fixed and car returned having had a valet.

Service

Staff at Lloyd’s South Lakes are helpful, friendly and knowledgeable with customer service skills which are second to none. (Especially John)

Service

Very pleased, the task was completed within the quoted time-frame.

Service

Again easy 2 arange and good service

Service

No problems

Service

The car went in for a software update and it came back and the locking system had changed on the boot

Service

couldnt be happier

Service

Absolutely no complaints

Service

Well looked after from reception to service personnel

Service

Very professional team and very good service

Service

Great service, lovely staff, excellent waiting facilities

Service

The service and MOT were carried our quickly and efficiently and the staff were friendly and helpful

Service

Did exactly as requested on time

Service

No complaints at all

Service

As I said above experience could not be better.

Service

Helpful staff

Service

I had 2 tyres fitted which took 2 1/2 hors to complete the job. I don't mind waiting but that was too long.

Service

Lloyds always give excellent service and go the extra mile to help customers. I would particularly single out Steve - Service manager and Andy - Senior technician. They are a huge asset to Lloyds.

Service

Good service all round.

Service

Very friendly and courteous

Service

Great friendly service with informative

Service

Service completed promptly while I waited.

Service

Staff were very friendly and helpful and work done on my car was done in a fast timely manner

Service

Excellent service

Service

Booked my car in at short notice and arranged for a courtesy car immediately. Car was cleaned and vacuumed when I collected it.

Service

Car serviced without any issues

Service

Very homely and friendly

Service

they listen to their customers

Service

Got car back in super quick time. Very happy.

Service

Good customer service . Coffee offered on both visits. Car cleaned inside & out.

Service

All the work was carried out to a very high standard.

Service

Perfect

Service

Staff were very courteous.

Service

They only do what is necessary and although the labour charge is high I always feel that the work done is to a good standard.

Service

Virtually no fuel (30 miles) left in pool car provided for use - not explained in advance and, in fact, I was told car was late being made available to me as it was being filled up. Had to wait c20 minutes and then urgently find a station to fill up.

Service

The service team do provide a five star service

Service

Can't think of any potential improvements!

Service

Cannot think of any complaint or regarding the service given

Service

Not completely because they forget to report back on an item I had asked about.

Service

Friendly courteous staff

Service

i had a problem with the run flat system on my 1 series,Lee the servicemanager sorted it out in no time,while my wife&i had a coffee!

Service

The level of service is fine, but the hourly labour rate is very expensive and would make me think twice regarding any future vehicle servicing.

Service

Courtesy, friendliness. respect and efficiency. They actually told me what had been done to investigate the problem (horn not working) and what remedial action was taken.

Service

Friendly and nice good facilities while you wait

Service

Reception was friendly and informative. The waiting area was enjoyable.The car was serviced and returned on time and had been valeted

Service

They took the time to understand my circumstances and requirements and provided a number of options. Ryan and the team were not pushy and were realistic about what could be offered.

Service

Spent time to give me the answers I required even though I had bought the car at another BMW dealership. I had previously bought a 5 series at Lloyds South Lakes

Service

ALL staff are excellent to deal with, friendly helpful and knowledgeable which inspires confidence, and all work is always reliably professional. It's good to have the car valeted and washed too, a really nice touch.

Service

Efficient and prompt service. Kept informed of progress throughout. Comfortable showroom.

Service

Car was ready before expected with full details of service explained.

Service

We expected a service as well as an MOT on this occasion

Service

As above, plus good staff and personal attention.Not too large a dealership gives good ambience.

Service

Fast, efficient and fuss free.

Service

I was given immediate attention and offered a solution that was exactly what I needed at that time

Service

I have dealt with this particular dealership almost exclusively for 20 years and have never had a bad experience. Excellent when owned by the Bateman family and with many of the key staff still in place hopefully Lloyd will strive to maintain same.

Service

Everything went according to plan

Service

speaks for itself

Service

Confidence that the job is done by people who care about and understand the goal of high standards

Service

The service was completed in the time frame I was expecting and the staff were very helpful. They even washed and valeted the car, a nice gesture.

Service

To the best of my knowledge the service was completed satisfactorily in accordance with the manufacturers requirments.

Service

Spending a lot of money on a routine service or replacement of a worn component is never very palatable but Lloyds make it as user-friendly as possible and you know your are getting genuine BMW parts, fitted by BMW trained engineers.

Service

Very polite and welcoming

Service

The booking was easy at a time and day that suited me. The staff are always polite and helpful. The waiting area is comfortable with complimentary drinks and snacks. The time allocated to carry out the work was accurate. The car was washed.

Service

One out of two problems were sorted

Service

Prompt,polite attentive to my requests.

Service

Lower rating because the tyre to be fitted went to the wrong branch so had to return the following day. I did have courtesy car however. Car tracking was checked, however, which was to be an item for a future visit

Service

Very prompt repairs made to our car which was necessary as we were on holiday in the area. Work completed to a very high standard.

Service

Experience tells me that I can have every confidence in the work that's done.

Service

Very satisfied with the service, the rattle of the parcel shelf is now fixed but the door trim wasn’t looked at hence not being completely satisfied

Service

Work completed beyond expectation

Service

Kept us updated with progress, very efficient & professional

Service

Vehicle collected from my home. Work carried out. Vehicle delivered back having been valeted. Excellent !!

Service

Answered all questions and more

Service

On holiday in Cumbria, my car had a fault.Went into Lloyd South Lakes , my car was sorted out very quickly under the 12 Months Unlimited Warranty.

Service

Received the usual excellent service and support from the SM and Senior Salesman at LLoyd South Lakes [Batemans] as in previous 25yrs of doing business with that Dealer

Sales

John Bond couldn’t have done more for me. Clearly explaining and assisting with every question and query I had.

Sales

Taken care of again by the sales team.

Sales

Maintained good phone contact during the purchase transaction and the vehicle handover.

Sales

It arrived earlier than expected and the staff were very friendly

Sales

Could not fault anyone or anything in the process.

Sales

Excellent communication throughout, reception staff were welcoming and sales staff were knowledgeable and helpful but not pushy. Lots of time spent on handover explaining how everything works.

Sales

It was very good, hassle free.

Sales

All needs catered for

Sales

We have always received good advice on the car we are purchasing.

Sales

I was 'kept in the loop' at all times.

Sales

Excellent service

Sales

The salesman was efficient at sorting out paperwork. MAPs & registration plate had not been fitted upon sale completion. The car needed to go back 2x to the garage while I waited after signing my paperwork. Mapping wasn't fixed until several days l8r

Sales

As above

Sales

No problems

Sales

The whole process from buying the car to the handover was smooth and easy. Nothing was too much and everything clearly explained.

Sales

It was great - polite courteous staff greeting me on arrival, two cars waiting for me to test drive as per my requirements, finding me a new car for almost immediate delivery, agreeing pricing. I could fault nothing.

Sales

Great communication throughout from start to finish. Staff very knowledgeable and helpful.

Sales

Very professional service

Sales

It was a good experience