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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was obviously expected and greeted with a warm smile. The replacement vehicle was waiting at the door. Within 5 minutes of arriving I was on my way with a very nice 3 series. On my return I found my car fully valeted and the necessary cheques compl

Service

Because I believe my car has been serviced properly and I can trust my garage

Service

Extremely efficient at identifying the problem and sorting it.

Service

Efficient friendly staff.

Service

I was slightly late getting my service done but the staff were very reassuring and were able to fit me in without any further delay or fuss. They phoned to let me know my car was ready and that there had been no issues with the car.

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very satisfied

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Very nice friendly service, went out of their way to drop me off and pick up me up locally while case was being fixed.

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Completely satisfied

Service

Made appointment by phone to have my winter/summer wheels changed over.Phone answered promptly with friendliness and courtesy.Happy with appointment date.

Service

Lloyd South Lakes at Grange sets the standard, everyone is so professional, informative and friendly, you know the job will be completed to their usual high standards. The staff work hard and it shows in their customer service.

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The work was completed within the time frame advised. The car I used whilst the service was being carried out was new. All in all a very pleasing experience.

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Attention

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Carried out on the date that I wanted and at a time of my choosing and in a most courteous manner. A pleasant experience.

Service

I was telephoned by Lloyds to say the service was due- booked in efficiently. Waited while service carried out (had been offered courtesy car). Service carried out and car valeted in less than 1.5 hours (time quoted). Courteous staff

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Great customer service from start to finish

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Customer Service

Service

Everything went like clockwork throughout my visit. The staff were friendly, helpful, professional and knowledgeable. Nisha even went to the trouble of making me a decaff coffee as the coffee machine doesn't extend to decaf.

Service

It was an early service and I expected on board computer to be reset - but it was not. All jobs done, car was delivered very clean, but in one month or so someone will have to reset onboard computer. Technical glitch?

Service

Was provided with a courtesy car , the timings were arranged to suit my working hours and was kept informed of proceedings!

Service

I was impressed not just that the work was done under warranty but that it was your employee that pointed out the possibility to me.

Service

Car was completed in the time estimated and at the price

Service

Excellent service as they collect my car. Which is fantastic for me.

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All work done as agreed and on time, I was contacted before any work not previously discussed was started and the vehicle was returned in an immaculate condition.

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First class service from start to finish.

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Prompt courteous service

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Would have liked the opportunity for a courtesy vehicle - free - Bowker at Preston did so?

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Because it was smooth and hazzle free.

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Easy to book in, everyone very pleasant and efficient (as usual).

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Because the service is second to none!

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all was well looked after

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Excellent service

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Excellent customer service including drop off and collection of courtesy car to home address.........making life so much easier

Service

The staff were very polite and friendly and a relaxed atmosphere.

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Top service as always

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Always professional and friendly staff.. the downside is the price of work carried out

Service

Friendly and prompt attention, still as good as it was when Batemans.

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Excellent service given. Lloyds collected and returned my vehicle on time and repaired any faults which I highlighted.

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From booking, to drop off and pick up following the service everyone was courteous and attentive

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Excellent service

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The service was dealt with in a professional and efficient manner.

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care and time taken with me

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Everything was fine, efficient and courteous as usual.

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Car was not ready in the time estimated. We had to leave it after waiting 2 hours over the time and go home on the bus. Unfortunately when we returned by bus the following day at 12 noon the car still wasn't ready as it was waiting to be cleaned

Service

well managed appointment and attentive staff

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The staff were pleasant and helpful. The waiting facilities left nothing to be desired. The loan car was excellent.

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Very Good

Service

Always helpful, professional, friendly and efficient.

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Very friendly staff

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The car was picked up and returned as agreed. Lloyds kept me informed of progress and carried out the work as agreed. the follow up very good.

Service

Everyone looked after us perfectly

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Apart from the wrong oil filter being sent, which was not Lloyds fault, and meant an extra journey the following day, all went well.

Service

It was almost perfect but nobody explained to me exactly why it was being taken back in other than a safety check on the air conditioning. Even on collection I had to ask for more details as to why you wanted it back and what you had done

Service

The service from start to scratch from the warm welcome from the service department to work completed as advised an on time is always welcome. I always appreciate the fact that the staff at Lloyd BMW know me.

Service

Efficient and professional service

Service

Polite and courteous reception even from the telephone conversation We were made to feel very welcome Steve from service welcomed me back and thanked me for being a BMW customer again.No hidden charges for complementary drinks

Service

Always get a welcome and know me on first name terms and always professional

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Great customer service combined with expert knowledge

Service

Good waiting area and facilities . Work completed in a timely and competent fashion. Courteous service throughout.

Service

They understood what we wanted and did everything to make sure it was delivered.

Sales

Very professionally dealt with all aspects of purchasing the car,very friendly service.

Sales

Because despite having already done this survey on the 4th April I was so impressed with Lloyds BMW Sales I am doing it again. I wish I was impressed with your attention to what I have already sent back

Sales

Good personal attention - all questions answered promptly and efficiently.

Sales

Knowledge and complete understanding of my requirements, worked hard to find the car I required. Nothing seemed to much trouble and a complete friendly experience

Sales

Robert Hilton is an exception sales person and I should know as I am myself a national sales manager who would be very happy if Robert was one of my team. His qualities are backed up by everyone I have spoken to at Lloyds BMW

Sales

Rod was vert helpful as usual.In my opinion car could have been valeted to slighlty higher standard. New protective layer seems to be superior to one used previously and looks like it protects against bird lime much better.

Sales

Service is always first class, i have never had a bad experience in 20+ years of dealing with Bateman and the service remains exemplary with Lloyd. Phil, Dave, John and Stef always go the extra mile

Sales

everything went according to plan

Sales

Well looked after and a precise explanation of the car was given very friendly and knowledgeable staff many thanks

Sales

Still some technical issues to be explained . Further tutoring to be arranged at a mutually convenient time.

Sales

As always, the team treated me with respect, were most professional and efficient and everything went smoothly..

Sales

Nick was great he helped in every way possible

Sales

Very helpful and informative sales team. Kind and accomadating with our two young children, we felt welcome

Sales

The salesman Ben Brayshaw was absolutely amazing. So helpful, knowledgeable and pleasant but not pushy. He was only too willing to help and a credit to your company.

Sales

Staff always friendly and knowledgeable. Particular they make sure they have time to talk to you.

Sales

very well looked after by rod in sales and everyone else I came in contact with. kept up to date with delivery of my vehicle and very happy with same. no complaints what so ever.thanks .

Sales

The Sales Executive at Lloyds Handled the transaction in a completely professional way. For me, it was effortless.