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Always very helpfulLLOYDS BLACKPOOL not lakes
Myself and my wife were treated as valued customers - friendly and efficient staff - nothing was too much trouble. No hesitation whatsoever in giving Lloyd South Lakes a full 5 star recommendation.
slight problem with corroding wheel hubs was quickly and efficiently dealt with, without any fuss and with a helpful and very pleasant approach
the customer service was brilliant and i had no troubles with the service - this let me being completely satisfied
The car was booked in at a specific time I arrived three hours early but they accommodated me and I had left before my booking time
Prompt efficient service
Service and MOT completed to my satisfaction. Car cleaned and valeted. Good courtesy car.
Resolved the problem which was a sticking Gas Recirculating Valve.Modified valve and modified software fitted to help prevent any reoccurrence. However no explanation given as to why this problem should occur on a car only 10 months old.
Always go to South Lakes as opposed to dealer closer to work as they take good care of my car and keep me informed all the way the service process so I can manage my time better.
Have been with BMW at Bateman for over 20 years with excellent service!Now Lloyds appear to be continuing that tradition.
I booked my car in first thing in the morning to wait whilst the brake fluid was changed as per the service schedule. I was told the car would be ready in an hour and it was. (Note: I declined the wash and vac service as it wasn't required.)
Excellent helpful team
done whiten time and helpful
Friendly, quality service
The staff in Service Dept are professional, helpful and charming. The waiting area is comfortable with good choice of papers and mags with decent refreshments.
Good customer service experience.
Five stars says it all
Repair completed quickly easy to arrange collection. Friendly informative staff
Service provided was exactly as expected.
Everything was done as requested in a timely fashion including not washing the car. As it's been detailed, I live in fear of the gritty sponge!
Professional Job done on time as agreed.
Simply good all-round service
Efficient service in published time frame, car returned washed and vaccumed
Staff had to chase the tyre insurance to get payment
Excellent customer service with a 'can do' attitude and flexible accommodating approach. They are a pleasurer to work with.
Excellent customer service
In my experience the jobs done on my car are always excellent.
First class service.
You did what you said you would do
Allways a Good service
Could not fault the standard of service we received
excellent attention to detail
Fantastic customer advice as always from Llyods BMW
Process was easy, staff knowledgeable, helpful and courteous
The leak on the car was not found initially but with persevereance it was located and rectified satisfactory result
Repairs dealt with next day after problem identified.
my locking wheel nut was lost by at the garage, but I had a replacement one sent by courier the next day. No problem
I turned up totally unannounced with blocked washer jets - they dealt with me straight away and I believe a mechanic actually volunteered to stay behind to ensure the job was done.
Everything great apart from the wait.
Done whilst I waited.
The visit to the dealership was incident and problem free supported by professional well trained customer focused individuals.
Honest, sensible and worked very hard to sort out a manor problem at very short notice.
Job well done as far as I am able to tell.
I waited in the showroom and was very welcomed and comfortable during my visit
I was very pleased with the whole organisation at LLoyds South Lakes BMW.
Professionalism of the staff
5 star service
On time and a good job
Some small areas still to be improved
They did everything I expected in the time they said
Nothing to fault
Helpful pleasant staff. Accurate assessment of service time. Clean curtesy vehicle.
My vehicle always feels like new when I drive away from a BMW service and I have confidence in the workforce at Lindale.
As question 1
Excellent customer service.
Staff were extremely helpful and friendly
The service experience was good, I request a X5 as a courtesy car and I got it. Reason I asked for an X5 was because I wanted to see if there was any vibration with it on the motorway, like mine.
Peace of mind knowing that professionals had checked my baby Beemer.
did exactly as they promised. courteous and informative
All the staff at South Lakes BMW who we spoke to, Ryan, Rob, John and young lady on the reception desk (Miss Bradley?) were extremely helpful and guided us through the sales process and purchase of winter tyres. A very good team!
All work completed on time, looked after by staff in centre
Problem solved quickly and at less cost as originally quoted
Service was excellent - only reason for not giving a Completely Satisfied was that I had to return on a separate occasion as the parts weren't available in time to complete work on the first visit.
All the staff are always extremely helpful and consistently go the extra mile to provide a personal service and make you feel valued
Always treated extremely well by all the service staff and work is always carried out to my complete satisfaction and within the timescale given
Goo communication, service quality and competitive price.
They were quick and efficient and cleaned the car v well
Length of time to fit 4 new wheels 2and a half hours. Presented with incorrect invoice. Wheel trims had not arrived. Seemed unsure of my appointment when I arrived.
Nice coffee nice people but exspensive
Apart from the excellent Valeting your free coffee is perhaps one of the reasons I drove past a garage who does Mot's cheaper to get to your garage.
Hassle free and do everything they can to help
There has been difficulty localising a problem we have had requiring a number of attendances.
had an issue with spilt drink and asked for this to be cleaned but came back worse, was willing to pay
Always get treated nicely by all staff I have encountered thus far, always kept up to speed with what needs doing
Thorough and professional service, a garage I can trust which means a lot to me, car is always returned imaculate
Staff are great, service is excellent, everything is done as specified and the price is always reasonable, occasionally less than I expect which is refreshing. What is really great is that I am never surprised by something I didn't ask for or want.
It would have been 5 star but I had to chase for the estimated delivery date and then it suddenly arrived out of the blue. Its not a terrible thing, just meant I had to re jiggle my plans a couple of times
Polite and knowledgeable personel
In a particularly stressful work period, I didnt have time to shop for a car, but had to make a purchase for a contract end. I didnt make it easy for your salesman by not visiting, time prepared, but with his (John Bond) car spec knowledge and
Nothing was too much trouble and very satisfied
Stef and John Bond from LLoyds South in Lindale are an exceptional team - I love doing business with these guys......
Everyone was very helpful, clear and gave us the time & space we needed.
The turnaround between receipt of the car by our BMW centre and our collection of it was extremely quick.