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100% Best Car dealership I have ever experienced, Sales and Service. I have had BMW other dealerships, Ford, VW, Mercedes, Range Rover. South Lakes tops them all.
As the above.
Friendly efficient service by the staff. The car service was completed within the one and half hour time span that was stated and the little extras I asked to be done was also completed to my satisfaction.
I booked the MOT at short notice and also needed the rear wash / wipe to be fixed. Both of these were achieved despite the CO machine being out of order which entailed taking the car to another garage.
Good service in a nice looking showroom with good facilities.
Ben was extremely helpful and knowledgable. He went the 'extra mile' very happy with the service. I usually use the Blackpool dealership but would certainly use this one again.
BMW South Lakes were very courteous and helpful. A courtesy car was provided and the car was returned valeted. Excellent service and follow up.
Friendly co-operative staff
There was some confusion over the part that was required
Excellent service greeted by friendly staff. Courtesy car available and ready to go and job finished earlier than predicted
I am always completely satisfied with the service I receive at Lloyds
Excellent customer care and very friendly helpful staff.
Was told the mod would take 1.5hrs but it took 3hrs as wasn't told the wheels had to be re aligned after the initial work was complete
Took my 640D GC M-Sport in three days early due to defective tyre. New set of tyres fitted, one camera replaced, system rebooted, excellent valeting, nice courtesy car 2-series convertible for probably more time than they could really spare it.
Polite friendly staff
Well looked after (as usual), however this squeaks and groans in the back of the car remain (although slightly improved)....this was the second attempt....it will have to go back in again to keep trying ( a 50 mile round trip)
Warm welcome, good facilities, work carried out to schedule. Car well presented for collection.
It was an easy pleasent experience.
Never fail me
Pleasant staff , great service
Everything was done quickly and efficiently. Sometimes there is a lack of feedback from the workshop to the reception staff and hence to the customer. Improvements here would increase customer confidence.
The jobs took a little longer than I'd anticipated but the car was returned washed and cleaned, a very nice surprise. Thanks.
I was obviously expected and greeted with a warm smile. The replacement vehicle was waiting at the door. Within 5 minutes of arriving I was on my way with a very nice 3 series. On my return I found my car fully valeted and the necessary cheques compl
Because I believe my car has been serviced properly and I can trust my garage
Extremely efficient at identifying the problem and sorting it.
Efficient friendly staff.
I was slightly late getting my service done but the staff were very reassuring and were able to fit me in without any further delay or fuss. They phoned to let me know my car was ready and that there had been no issues with the car.
Very nice friendly service, went out of their way to drop me off and pick up me up locally while case was being fixed.
Made appointment by phone to have my winter/summer wheels changed over.Phone answered promptly with friendliness and courtesy.Happy with appointment date.
Lloyd South Lakes at Grange sets the standard, everyone is so professional, informative and friendly, you know the job will be completed to their usual high standards. The staff work hard and it shows in their customer service.
The work was completed within the time frame advised. The car I used whilst the service was being carried out was new. All in all a very pleasing experience.
Carried out on the date that I wanted and at a time of my choosing and in a most courteous manner. A pleasant experience.
I was telephoned by Lloyds to say the service was due- booked in efficiently. Waited while service carried out (had been offered courtesy car). Service carried out and car valeted in less than 1.5 hours (time quoted). Courteous staff
Great customer service from start to finish
Everything went like clockwork throughout my visit. The staff were friendly, helpful, professional and knowledgeable. Nisha even went to the trouble of making me a decaff coffee as the coffee machine doesn't extend to decaf.
Was provided with a courtesy car , the timings were arranged to suit my working hours and was kept informed of proceedings!
I was impressed not just that the work was done under warranty but that it was your employee that pointed out the possibility to me.
It was an early service and I expected on board computer to be reset - but it was not. All jobs done, car was delivered very clean, but in one month or so someone will have to reset onboard computer. Technical glitch?
Car was completed in the time estimated and at the price
Excellent service as they collect my car. Which is fantastic for me.
All work done as agreed and on time, I was contacted before any work not previously discussed was started and the vehicle was returned in an immaculate condition.
First class service from start to finish.
Would have liked the opportunity for a courtesy vehicle - free - Bowker at Preston did so?
Prompt courteous service
Easy to book in, everyone very pleasant and efficient (as usual).
Because it was smooth and hazzle free.
Because the service is second to none!
all was well looked after
I got what I was looking for.
The salesman we dealt with was first class, he made us feel at ease about the whole experience. He didn't pressureise us like a lot of salesmen do, friendly, welcoming, appreciative, lovely guy.
One of the main reasons I bought a BMW (as I have had 3 in the recent past but decided I would like to try a Mercedes Benz) was because of the excellent treatment I have received in the past from Lloyds previously Batemans - customer service is A1
Sales staf were excellent
The experience of the sales manager who identified the exact car suitable for our family requirements made the whole experience a pleasure and his full explanations of character of the car were fully explained . Nothing was too much trouble.
Attentive and advisory to what best suited my needs in the purchase process. In depth and unrushed hand over of the car and its functions and operations.
The whole experience was very relaxed, there was no hard sell or pressure to buy, all communications were excellent and timely.
The team at Lloyds South Lakes BMW have looked after me for the past 4 years and continue to do so. They are polite, friendly and professional with nothing being too much trouble if I have a problem or concern.
They understood what we wanted and did everything to make sure it was delivered.
Very professionally dealt with all aspects of purchasing the car,very friendly service.
Good personal attention - all questions answered promptly and efficiently.
Because despite having already done this survey on the 4th April I was so impressed with Lloyds BMW Sales I am doing it again. I wish I was impressed with your attention to what I have already sent back
Robert Hilton is an exception sales person and I should know as I am myself a national sales manager who would be very happy if Robert was one of my team. His qualities are backed up by everyone I have spoken to at Lloyds BMW
Knowledge and complete understanding of my requirements, worked hard to find the car I required. Nothing seemed to much trouble and a complete friendly experience
Rod was vert helpful as usual.In my opinion car could have been valeted to slighlty higher standard. New protective layer seems to be superior to one used previously and looks like it protects against bird lime much better.
Service is always first class, i have never had a bad experience in 20+ years of dealing with Bateman and the service remains exemplary with Lloyd. Phil, Dave, John and Stef always go the extra mile
everything went according to plan
Well looked after and a precise explanation of the car was given very friendly and knowledgeable staff many thanks
Still some technical issues to be explained . Further tutoring to be arranged at a mutually convenient time.
As always, the team treated me with respect, were most professional and efficient and everything went smoothly..
Very helpful and informative sales team. Kind and accomadating with our two young children, we felt welcome
Nick was great he helped in every way possible