I was obviously expected and greeted with a warm smile. The replacement vehicle was waiting at the door. Within 5 minutes of arriving I was on my way with a very nice 3 series. On my return I found my car fully valeted and the necessary cheques compl
Because I believe my car has been serviced properly and I can trust my garage
Extremely efficient at identifying the problem and sorting it.
Efficient friendly staff.
I was slightly late getting my service done but the staff were very reassuring and were able to fit me in without any further delay or fuss. They phoned to let me know my car was ready and that there had been no issues with the car.
Very nice friendly service, went out of their way to drop me off and pick up me up locally while case was being fixed.
Made appointment by phone to have my winter/summer wheels changed over.Phone answered promptly with friendliness and courtesy.Happy with appointment date.
Lloyd South Lakes at Grange sets the standard, everyone is so professional, informative and friendly, you know the job will be completed to their usual high standards. The staff work hard and it shows in their customer service.
The work was completed within the time frame advised. The car I used whilst the service was being carried out was new. All in all a very pleasing experience.
Carried out on the date that I wanted and at a time of my choosing and in a most courteous manner. A pleasant experience.
I was telephoned by Lloyds to say the service was due- booked in efficiently. Waited while service carried out (had been offered courtesy car). Service carried out and car valeted in less than 1.5 hours (time quoted). Courteous staff
Great customer service from start to finish
Everything went like clockwork throughout my visit. The staff were friendly, helpful, professional and knowledgeable. Nisha even went to the trouble of making me a decaff coffee as the coffee machine doesn't extend to decaf.
It was an early service and I expected on board computer to be reset - but it was not. All jobs done, car was delivered very clean, but in one month or so someone will have to reset onboard computer. Technical glitch?
Was provided with a courtesy car , the timings were arranged to suit my working hours and was kept informed of proceedings!
I was impressed not just that the work was done under warranty but that it was your employee that pointed out the possibility to me.
Car was completed in the time estimated and at the price
Excellent service as they collect my car. Which is fantastic for me.
All work done as agreed and on time, I was contacted before any work not previously discussed was started and the vehicle was returned in an immaculate condition.
First class service from start to finish.
Prompt courteous service
Would have liked the opportunity for a courtesy vehicle - free - Bowker at Preston did so?
Because it was smooth and hazzle free.
Easy to book in, everyone very pleasant and efficient (as usual).
Because the service is second to none!
all was well looked after
Excellent customer service including drop off and collection of courtesy car to home address.........making life so much easier
The staff were very polite and friendly and a relaxed atmosphere.
Top service as always
Always professional and friendly staff.. the downside is the price of work carried out
Friendly and prompt attention, still as good as it was when Batemans.
Excellent service given. Lloyds collected and returned my vehicle on time and repaired any faults which I highlighted.
From booking, to drop off and pick up following the service everyone was courteous and attentive
The service was dealt with in a professional and efficient manner.
care and time taken with me
Everything was fine, efficient and courteous as usual.
Car was not ready in the time estimated. We had to leave it after waiting 2 hours over the time and go home on the bus. Unfortunately when we returned by bus the following day at 12 noon the car still wasn't ready as it was waiting to be cleaned
well managed appointment and attentive staff
The staff were pleasant and helpful. The waiting facilities left nothing to be desired. The loan car was excellent.
Always helpful, professional, friendly and efficient.
Very friendly staff
The car was picked up and returned as agreed. Lloyds kept me informed of progress and carried out the work as agreed. the follow up very good.
Everyone looked after us perfectly
Apart from the wrong oil filter being sent, which was not Lloyds fault, and meant an extra journey the following day, all went well.
It was almost perfect but nobody explained to me exactly why it was being taken back in other than a safety check on the air conditioning. Even on collection I had to ask for more details as to why you wanted it back and what you had done
The service from start to scratch from the warm welcome from the service department to work completed as advised an on time is always welcome. I always appreciate the fact that the staff at Lloyd BMW know me.
Efficient and professional service
Polite and courteous reception even from the telephone conversation We were made to feel very welcome Steve from service welcomed me back and thanked me for being a BMW customer again.No hidden charges for complementary drinks
Always get a welcome and know me on first name terms and always professional
Great customer service combined with expert knowledge
Good waiting area and facilities . Work completed in a timely and competent fashion. Courteous service throughout.
They understood what we wanted and did everything to make sure it was delivered.
Very professionally dealt with all aspects of purchasing the car,very friendly service.
Because despite having already done this survey on the 4th April I was so impressed with Lloyds BMW Sales I am doing it again. I wish I was impressed with your attention to what I have already sent back
Good personal attention - all questions answered promptly and efficiently.
Knowledge and complete understanding of my requirements, worked hard to find the car I required. Nothing seemed to much trouble and a complete friendly experience
Robert Hilton is an exception sales person and I should know as I am myself a national sales manager who would be very happy if Robert was one of my team. His qualities are backed up by everyone I have spoken to at Lloyds BMW
Rod was vert helpful as usual.In my opinion car could have been valeted to slighlty higher standard. New protective layer seems to be superior to one used previously and looks like it protects against bird lime much better.
Service is always first class, i have never had a bad experience in 20+ years of dealing with Bateman and the service remains exemplary with Lloyd. Phil, Dave, John and Stef always go the extra mile
everything went according to plan
Well looked after and a precise explanation of the car was given very friendly and knowledgeable staff many thanks
Still some technical issues to be explained . Further tutoring to be arranged at a mutually convenient time.
As always, the team treated me with respect, were most professional and efficient and everything went smoothly..
Nick was great he helped in every way possible
Very helpful and informative sales team. Kind and accomadating with our two young children, we felt welcome
The salesman Ben Brayshaw was absolutely amazing. So helpful, knowledgeable and pleasant but not pushy. He was only too willing to help and a credit to your company.
Staff always friendly and knowledgeable. Particular they make sure they have time to talk to you.
very well looked after by rod in sales and everyone else I came in contact with. kept up to date with delivery of my vehicle and very happy with same. no complaints what so ever.thanks .
The Sales Executive at Lloyds Handled the transaction in a completely professional way. For me, it was effortless.