No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Staff are always very friendly and helpful
Job was done well so far as I can see. £488 is a lot for a service but I suppose spread over 2 years it becomes acceptable
Car picked up, fault fixed and car returned having had a valet.
Staff at Lloyds South Lakes are helpful, friendly and knowledgeable with customer service skills which are second to none. (Especially John)
Very pleased, the task was completed within the quoted time-frame.
Again easy 2 arange and good service
The car went in for a software update and it came back and the locking system had changed on the boot
couldnt be happier
Absolutely no complaints
Well looked after from reception to service personnel
Very professional team and very good service
Great service, lovely staff, excellent waiting facilities
The service and MOT were carried our quickly and efficiently and the staff were friendly and helpful
Did exactly as requested on time
No complaints at all
As I said above experience could not be better.
I had 2 tyres fitted which took 2 1/2 hors to complete the job. I don't mind waiting but that was too long.
Lloyds always give excellent service and go the extra mile to help customers. I would particularly single out Steve - Service manager and Andy - Senior technician. They are a huge asset to Lloyds.
Good service all round.
Very friendly and courteous
Great friendly service with informative
Service completed promptly while I waited.
Staff were very friendly and helpful and work done on my car was done in a fast timely manner
Booked my car in at short notice and arranged for a courtesy car immediately. Car was cleaned and vacuumed when I collected it.
Car serviced without any issues
Very homely and friendly
they listen to their customers
Got car back in super quick time. Very happy.
Good customer service . Coffee offered on both visits. Car cleaned inside & out.
All the work was carried out to a very high standard.
Staff were very courteous.
They only do what is necessary and although the labour charge is high I always feel that the work done is to a good standard.
Virtually no fuel (30 miles) left in pool car provided for use - not explained in advance and, in fact, I was told car was late being made available to me as it was being filled up. Had to wait c20 minutes and then urgently find a station to fill up.
The service team do provide a five star service
Can't think of any potential improvements!
Cannot think of any complaint or regarding the service given
Not completely because they forget to report back on an item I had asked about.
Friendly courteous staff
i had a problem with the run flat system on my 1 series,Lee the servicemanager sorted it out in no time,while my wife&i had a coffee!
The level of service is fine, but the hourly labour rate is very expensive and would make me think twice regarding any future vehicle servicing.
Courtesy, friendliness. respect and efficiency. They actually told me what had been done to investigate the problem (horn not working) and what remedial action was taken.
Friendly and nice good facilities while you wait
Reception was friendly and informative. The waiting area was enjoyable.The car was serviced and returned on time and had been valeted
They took the time to understand my circumstances and requirements and provided a number of options. Ryan and the team were not pushy and were realistic about what could be offered.
Spent time to give me the answers I required even though I had bought the car at another BMW dealership. I had previously bought a 5 series at Lloyds South Lakes
ALL staff are excellent to deal with, friendly helpful and knowledgeable which inspires confidence, and all work is always reliably professional. It's good to have the car valeted and washed too, a really nice touch.
Efficient and prompt service. Kept informed of progress throughout. Comfortable showroom.
Car was ready before expected with full details of service explained.
We expected a service as well as an MOT on this occasion
As above, plus good staff and personal attention.Not too large a dealership gives good ambience.
Fast, efficient and fuss free.
I was given immediate attention and offered a solution that was exactly what I needed at that time
I have dealt with this particular dealership almost exclusively for 20 years and have never had a bad experience. Excellent when owned by the Bateman family and with many of the key staff still in place hopefully Lloyd will strive to maintain same.
Everything went according to plan
speaks for itself
Confidence that the job is done by people who care about and understand the goal of high standards
The service was completed in the time frame I was expecting and the staff were very helpful. They even washed and valeted the car, a nice gesture.
To the best of my knowledge the service was completed satisfactorily in accordance with the manufacturers requirments.
Spending a lot of money on a routine service or replacement of a worn component is never very palatable but Lloyds make it as user-friendly as possible and you know your are getting genuine BMW parts, fitted by BMW trained engineers.
Very polite and welcoming
The booking was easy at a time and day that suited me. The staff are always polite and helpful. The waiting area is comfortable with complimentary drinks and snacks. The time allocated to carry out the work was accurate. The car was washed.
One out of two problems were sorted
Prompt,polite attentive to my requests.
Lower rating because the tyre to be fitted went to the wrong branch so had to return the following day. I did have courtesy car however. Car tracking was checked, however, which was to be an item for a future visit
Very prompt repairs made to our car which was necessary as we were on holiday in the area. Work completed to a very high standard.
Experience tells me that I can have every confidence in the work that's done.
Very satisfied with the service, the rattle of the parcel shelf is now fixed but the door trim wasnt looked at hence not being completely satisfied
Work completed beyond expectation
Kept us updated with progress, very efficient & professional
Vehicle collected from my home. Work carried out. Vehicle delivered back having been valeted. Excellent !!
Answered all questions and more
On holiday in Cumbria, my car had a fault.Went into Lloyd South Lakes , my car was sorted out very quickly under the 12 Months Unlimited Warranty.
Received the usual excellent service and support from the SM and Senior Salesman at LLoyd South Lakes [Batemans] as in previous 25yrs of doing business with that Dealer
John Bond couldnt have done more for me. Clearly explaining and assisting with every question and query I had.
Taken care of again by the sales team.
Maintained good phone contact during the purchase transaction and the vehicle handover.
It arrived earlier than expected and the staff were very friendly
Could not fault anyone or anything in the process.
Excellent communication throughout, reception staff were welcoming and sales staff were knowledgeable and helpful but not pushy. Lots of time spent on handover explaining how everything works.
It was very good, hassle free.
All needs catered for
We have always received good advice on the car we are purchasing.
I was 'kept in the loop' at all times.
The salesman was efficient at sorting out paperwork. MAPs & registration plate had not been fitted upon sale completion. The car needed to go back 2x to the garage while I waited after signing my paperwork. Mapping wasn't fixed until several days l8r
The whole process from buying the car to the handover was smooth and easy. Nothing was too much and everything clearly explained.
It was great - polite courteous staff greeting me on arrival, two cars waiting for me to test drive as per my requirements, finding me a new car for almost immediate delivery, agreeing pricing. I could fault nothing.
Great communication throughout from start to finish. Staff very knowledgeable and helpful.
Very professional service
It was a good experience