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Phil Stott

Head of Business

Deborah Mallinson

Receptionist

David Charlson

General Car Sales Manager

Jack Cowell

New Car Sales Manager

Stefan Rodowicz

Business Manager

Robert Hilton

Retail Transaction Manager

Rod Irvine

Senior Sales Executive

John Bond

Senior Sales Executive

Ryan Da'Bell

Sales Executive

Jonathon Jefferies

Sales Executive

Nick White

Sales Executive

Paul Greer

Sales Executive

Chris Barnes

Vehicle Progresser

Nathan Mott

BMW Genius

Mike Kendall

After sales Manager

Steve Stowe

Senior Service Advisor

Georgia Bradley

Service Advisor

Fiona Thompson

Service Administrator

Lee North

Service Advisor

Gareth Hollins

Workshop Controller

Dave Goodall

Warranty Clerk

Julian Fecitt

Parts Administrator

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Emily McGreggor

Kim Hayton

Customer Relationship Manager

Fiona Minkowski

Sales Administrator

Kelsey Hudson

Trainee Sales Administrator

Odran Buckley

Finance Controller

Sharron Nicholson

Accounts Assistant

Michelle Allen

Accounts Assistant

Andy Simpson

Workshop Foreman

Scott Baines

Vehicle Technician

Sam Sweeny- Hill

Vehicle Technician

Lee Clarke

Vehicle Technician

Jim McDiarmid

Vehicle Technician

Ian Woof

Vehicle Technician

Paul Richardson

Vehicle Technician

Fraser Broughton

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

100% Best Car dealership I have ever experienced, Sales and Service. I have had BMW other dealerships, Ford, VW, Mercedes, Range Rover. South Lakes tops them all.

Service

As the above.

Service

Friendly efficient service by the staff. The car service was completed within the one and half hour time span that was stated and the little extras I asked to be done was also completed to my satisfaction.

Service

I booked the MOT at short notice and also needed the rear wash / wipe to be fixed. Both of these were achieved despite the CO machine being out of order which entailed taking the car to another garage.

Service

Good service in a nice looking showroom with good facilities.

Service

Ben was extremely helpful and knowledgable. He went the 'extra mile' very happy with the service. I usually use the Blackpool dealership but would certainly use this one again.

Service

BMW South Lakes were very courteous and helpful. A courtesy car was provided and the car was returned valeted. Excellent service and follow up.

Service

Friendly co-operative staff

Service

There was some confusion over the part that was required

Service

Excellent service greeted by friendly staff. Courtesy car available and ready to go and job finished earlier than predicted

Service

I am always completely satisfied with the service I receive at Lloyds

Service

Excellent customer care and very friendly helpful staff.

Service

Was told the mod would take 1.5hrs but it took 3hrs as wasn't told the wheels had to be re aligned after the initial work was complete

Service

Took my 640D GC M-Sport in three days early due to defective tyre. New set of tyres fitted, one camera replaced, system rebooted, excellent valeting, nice courtesy car 2-series convertible for probably more time than they could really spare it.

Service

Polite friendly staff

Service

Well looked after (as usual), however this squeaks and groans in the back of the car remain (although slightly improved)....this was the second attempt....it will have to go back in again to keep trying ( a 50 mile round trip)

Service

Warm welcome, good facilities, work carried out to schedule. Car well presented for collection.

Service

It was an easy pleasent experience.

Service

Never fail me

Service

Pleasant staff , great service

Service

Everything was done quickly and efficiently. Sometimes there is a lack of feedback from the workshop to the reception staff and hence to the customer. Improvements here would increase customer confidence.

Service

The jobs took a little longer than I'd anticipated but the car was returned washed and cleaned, a very nice surprise. Thanks.

Service

I was obviously expected and greeted with a warm smile. The replacement vehicle was waiting at the door. Within 5 minutes of arriving I was on my way with a very nice 3 series. On my return I found my car fully valeted and the necessary cheques compl

Service

Because I believe my car has been serviced properly and I can trust my garage

Service

Extremely efficient at identifying the problem and sorting it.

Service

very satisfied

Service

Efficient friendly staff.

Service

I was slightly late getting my service done but the staff were very reassuring and were able to fit me in without any further delay or fuss. They phoned to let me know my car was ready and that there had been no issues with the car.

Service

Completely satisfied

Service

Very nice friendly service, went out of their way to drop me off and pick up me up locally while case was being fixed.

Service

Made appointment by phone to have my winter/summer wheels changed over.Phone answered promptly with friendliness and courtesy.Happy with appointment date.

Service

Lloyd South Lakes at Grange sets the standard, everyone is so professional, informative and friendly, you know the job will be completed to their usual high standards. The staff work hard and it shows in their customer service.

Service

The work was completed within the time frame advised. The car I used whilst the service was being carried out was new. All in all a very pleasing experience.

Service

Attention

Service

Carried out on the date that I wanted and at a time of my choosing and in a most courteous manner. A pleasant experience.

Service

I was telephoned by Lloyds to say the service was due- booked in efficiently. Waited while service carried out (had been offered courtesy car). Service carried out and car valeted in less than 1.5 hours (time quoted). Courteous staff

Service

Great customer service from start to finish

Service

Customer Service

Service

Everything went like clockwork throughout my visit. The staff were friendly, helpful, professional and knowledgeable. Nisha even went to the trouble of making me a decaff coffee as the coffee machine doesn't extend to decaf.

Service

Was provided with a courtesy car , the timings were arranged to suit my working hours and was kept informed of proceedings!

Service

I was impressed not just that the work was done under warranty but that it was your employee that pointed out the possibility to me.

Service

It was an early service and I expected on board computer to be reset - but it was not. All jobs done, car was delivered very clean, but in one month or so someone will have to reset onboard computer. Technical glitch?

Service

Car was completed in the time estimated and at the price

Service

Excellent service as they collect my car. Which is fantastic for me.

Service

All work done as agreed and on time, I was contacted before any work not previously discussed was started and the vehicle was returned in an immaculate condition.

Service

First class service from start to finish.

Service

Would have liked the opportunity for a courtesy vehicle - free - Bowker at Preston did so?

Service

Prompt courteous service

Service

Easy to book in, everyone very pleasant and efficient (as usual).

Service

Because it was smooth and hazzle free.

Service

Because the service is second to none!

Service

all was well looked after

Service

I got what I was looking for.

Sales

The salesman we dealt with was first class, he made us feel at ease about the whole experience. He didn't pressureise us like a lot of salesmen do, friendly, welcoming, appreciative, lovely guy.

Sales

One of the main reasons I bought a BMW (as I have had 3 in the recent past but decided I would like to try a Mercedes Benz) was because of the excellent treatment I have received in the past from Lloyds previously Batemans - customer service is A1

Sales

Sales staf were excellent

Sales

The experience of the sales manager who identified the exact car suitable for our family requirements made the whole experience a pleasure and his full explanations of character of the car were fully explained . Nothing was too much trouble.

Sales

Attentive and advisory to what best suited my needs in the purchase process. In depth and unrushed hand over of the car and its functions and operations.

Sales

The whole experience was very relaxed, there was no hard sell or pressure to buy, all communications were excellent and timely.

Sales

The team at Lloyds South Lakes BMW have looked after me for the past 4 years and continue to do so. They are polite, friendly and professional with nothing being too much trouble if I have a problem or concern.

Sales

They understood what we wanted and did everything to make sure it was delivered.

Sales

Very professionally dealt with all aspects of purchasing the car,very friendly service.

Sales

Good personal attention - all questions answered promptly and efficiently.

Sales

Because despite having already done this survey on the 4th April I was so impressed with Lloyds BMW Sales I am doing it again. I wish I was impressed with your attention to what I have already sent back

Sales

Robert Hilton is an exception sales person and I should know as I am myself a national sales manager who would be very happy if Robert was one of my team. His qualities are backed up by everyone I have spoken to at Lloyds BMW

Sales

Knowledge and complete understanding of my requirements, worked hard to find the car I required. Nothing seemed to much trouble and a complete friendly experience

Sales

Rod was vert helpful as usual.In my opinion car could have been valeted to slighlty higher standard. New protective layer seems to be superior to one used previously and looks like it protects against bird lime much better.

Sales

Service is always first class, i have never had a bad experience in 20+ years of dealing with Bateman and the service remains exemplary with Lloyd. Phil, Dave, John and Stef always go the extra mile

Sales

everything went according to plan

Sales

Well looked after and a precise explanation of the car was given very friendly and knowledgeable staff many thanks

Sales

Still some technical issues to be explained . Further tutoring to be arranged at a mutually convenient time.

Sales

As always, the team treated me with respect, were most professional and efficient and everything went smoothly..

Sales

Very helpful and informative sales team. Kind and accomadating with our two young children, we felt welcome

Sales

Nick was great he helped in every way possible