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I have dealt with this particular dealership almost exclusively for 20 years and have never had a bad experience. Excellent when owned by the Bateman family and with many of the key staff still in place hopefully Lloyd will strive to maintain same.
Everything went according to plan
speaks for itself
The service was completed in the time frame I was expecting and the staff were very helpful. They even washed and valeted the car, a nice gesture.
Confidence that the job is done by people who care about and understand the goal of high standards
To the best of my knowledge the service was completed satisfactorily in accordance with the manufacturers requirments.
Spending a lot of money on a routine service or replacement of a worn component is never very palatable but Lloyds make it as user-friendly as possible and you know your are getting genuine BMW parts, fitted by BMW trained engineers.
Very polite and welcoming
The booking was easy at a time and day that suited me. The staff are always polite and helpful. The waiting area is comfortable with complimentary drinks and snacks. The time allocated to carry out the work was accurate. The car was washed.
One out of two problems were sorted
Prompt,polite attentive to my requests.
Very prompt repairs made to our car which was necessary as we were on holiday in the area. Work completed to a very high standard.
Lower rating because the tyre to be fitted went to the wrong branch so had to return the following day. I did have courtesy car however. Car tracking was checked, however, which was to be an item for a future visit
Experience tells me that I can have every confidence in the work that's done.
Very satisfied with the service, the rattle of the parcel shelf is now fixed but the door trim wasnt looked at hence not being completely satisfied
Work completed beyond expectation
Kept us updated with progress, very efficient & professional
Answered all questions and more
Vehicle collected from my home. Work carried out. Vehicle delivered back having been valeted. Excellent !!
On holiday in Cumbria, my car had a fault.Went into Lloyd South Lakes , my car was sorted out very quickly under the 12 Months Unlimited Warranty.
Excellent overall but took longer than stated
My car was in for longer than anticipated but loan car was provided to cover the extended period
They continue to provide an excellent service as they have for the past 20 years that I have been their customer
Could not be faulted
I never had an explanation as to why my latest BMW was sold to me without ANY balancing of the wheels (there were NO weights at all). That has made me wary of the reliability of the so-called surveys of the car. I'm still waiting for an explanation.
Job undertaken in a timely manner- quicker than expected
The service was relatively quick and efficient. The rear light unit was ordered and delivered within a week and fitted in reasonable time. Well done!
Was very pleased and appreciative of attention, manner and explanaions from mechanic and Lloyds in general. However I still have doubts that the noise from off side front wheel is only due to tyre wear. Perhaps I'm too anxious!
MOT and wash done and telephone call when ready was spot on
I always know I can expect great service st BMW garages
I like the coffee!Everyone says hello, I have been using this centre for years.
This visit was purely to purchase a paint touch up stick and I ended up also buying a dog collar. The paint stick had been ordered and turned up precisely when stated.
Everything was easy to arrange and convenient. They contacted me about the end-of-warranty check, not other way round, which I thought was very good. I has the use of Job was done efficiently and on time, and they even washed it and hoovered it out.
Went as planned
Car returned washed and valeted
The service aspect was excellent. Unfortunately, on this occasion the indicated 90 minute wait turned into 3 hours.
As above, excellent service from all concerned at BMW
Cannot fault them
Because we were satisfied subject only to minor niggles.
Convenient, clear comms and delivered what was asked. The only negative covers aspects like screenwash being billed when that was very recently topped up by myself and seems to be a generic add on that irritates me when I always keep this full!
Trouble free service. In our case the car is collected and brought back with all issues fully resolved. It helps that one of our neighbours works at our local BMW centre and is happy to collect and deliver for us.
Very good dealer experience.
all too easy
Because you got my car back to how it should be
Car serviced as specified. All done within agreed timescale. Items identified for future explained and estimated fully. No hard sales pressure to get the car booked in for this work - though I will be doing so before winter!
Simple hassle free servicing. Nothing too much trouble
It would be a more full experience if the technician carrying out the work provided a debrief / appraisal of the work carried out and any thoughts they had..Otherwise the only drawback being the cost.
Job done quickly.
No issues other than praise.
Arranging a service at Lloyds South Lakes is easy and hassle-free, as is the whole service experience, because the service staff are very professional, friendly, and helpful. The waiting area is pleasant and there is an endless supply of coffee.
I was looked after extremely well
The lounge area is comfortable if waiting for a couple of hours while the car is serviced. However, on a recent visit I had to wait 3 hours and some work was not done due to parts not being available.
Staff were great, facilities great, loan car was nice and service was done well and at a cost that I found about right.
Have been going to Batemans/Lloyds South lakes for 30 years and the service has always been 100% very friendly and helpfull staff, nothing is too much trouble and a very pleasurable experience.
its the right answer as far as I am concerned
Resolved problems with my X3
Problem with connected drive but all sorted with software update
I just had to wait longer than anticipated
No fuss just customer satisfaction.
A service was booked based on mileage - It was thought a major 4 hour service would be required - however once the KEY had been read - it was confirmed that only an MOT was due. That saved me £400+ Most garages would have done the work. Well Done U
everything was a smooth process from start to finish
See answer above
Lloyd South Lakes give a great professional experience indicative of the BMW brand and reputation.
Long term customer of this dealership, their customer service is second to none.
Attention to detail could be a little better. I had a major service in June, but a couple of weeks later I couldn't open the bonet on my car. It turned out the latch needed some grease- these little details should be checked at major service time.
Service and valeting performed well dash cam installed but guidance a bit lacking
The Service Team have been over the decades and continue to be excellent.
Did eveything right
Please see response to first question.
Car collected and returned same day
The process was stress free and a first class job with a valet!
did what they said they would do good friendly service
The Staff dealt with my requests very efficiently
Say the least, until we had resolved the issue ourselves. So not impressed and really expected a higher level of competency from BMW. You're not exactly cheap and I use you for your expertise and normally exemplary service
The vehicle service and minor repair was carried out quickly and efficiently.
Professional as it always is lovely staff who make you feel welcome like old friends and keep you well informed and all done well within the expected time .Great customer experience and faultless service .
The staff are friendly and courteous, and the work was timely.
The whole process from buying the car to the handover was smooth and easy. Nothing was too much and everything clearly explained.
It was great - polite courteous staff greeting me on arrival, two cars waiting for me to test drive as per my requirements, finding me a new car for almost immediate delivery, agreeing pricing. I could fault nothing.
Great communication throughout from start to finish. Staff very knowledgeable and helpful.
Very professional service
It was a good experience
The lead salesman was pleasant, helpful and considerate. He listened carefully to my choices and responded to them. Each visit or contact with the centre was a pleasant experience.
Rod Irvine our salesman is to us the ideal man to deal with from start to finish he puts our needs and requirements first.Never pushes a sale, just points us to the things he know we like and look for.
The dealership has always had a friendly welcoming attitude and long continuity of staff.
The purchase and handover were dealt with competently and efficiently
As I have previously said attentive, helpful, knowledgeable and polite.Most of all as far as I am concerned they did not try to sell us something we didn't want . Or the opposite ignored us because 'we don't look the part ' what ever that might be .