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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Summer fun at Country Fest 2017

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Our Company History

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Meet the team

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Phil Stott

Head of Business

Deborah Mallinson

Receptionist

David Charlson

General Car Sales Manager

Jack Cowell

New Car Sales Manager

Stefan Rodowicz

Business Manager

Robert Hilton

Retail Transaction Manager

Rod Irvine

Senior Sales Executive

John Bond

Senior Sales Executive

Ryan Da'Bell

Sales Executive

Jonathon Jefferies

Sales Executive

Nick White

Sales Executive

Paul Greer

Sales Executive

Chris Barnes

Vehicle Progresser

Nathan Mott

BMW Genius

Mike Kendall

After sales Manager

Steve Stowe

Senior Service Advisor

Georgia Bradley

Service Advisor

Fiona Thompson

Service Administrator

Lee North

Service Advisor

Gareth Hollins

Workshop Controller

Dave Goodall

Warranty Clerk

Julian Fecitt

Parts Administrator

Sam Taylor

Parts Advisor

Tim Brown

Parts Advisor

Emily McGreggor

Kim Hayton

Customer Relationship Manager

Fiona Minkowski

Sales Administrator

Kelsey Hudson

Trainee Sales Administrator

Odran Buckley

Finance Controller

Sharron Nicholson

Accounts Assistant

Michelle Allen

Accounts Assistant

Andy Simpson

Workshop Foreman

Scott Baines

Vehicle Technician

Sam Sweeny- Hill

Vehicle Technician

Lee Clarke

Vehicle Technician

Jim McDiarmid

Vehicle Technician

Ian Woof

Vehicle Technician

Paul Richardson

Vehicle Technician

Fraser Broughton

Vehicle Technician

Dave Harvey

Vehicle Technician

Ewan Spedding

Vehicle Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Long term customer of this dealership, their customer service is second to none.

Service

Attention to detail could be a little better. I had a major service in June, but a couple of weeks later I couldn't open the bonet on my car. It turned out the latch needed some grease- these little details should be checked at major service time.

Service

The Service Team have been over the decades and continue to be excellent.

Service

Please see response to first question.

Service

Did eveything right

Service

Service and valeting performed well dash cam installed but guidance a bit lacking

Service

Car collected and returned same day

Service

The process was stress free and a first class job with a valet!

Service

The Staff dealt with my requests very efficiently

Service

did what they said they would do good friendly service

Service

As above

Service

Say the least, until we had resolved the issue ourselves. So not impressed and really expected a higher level of competency from BMW. You're not exactly cheap and I use you for your expertise and normally exemplary service

Service

The vehicle service and minor repair was carried out quickly and efficiently.

Service

Professional as it always is lovely staff who make you feel welcome like old friends and keep you well informed and all done well within the expected time .Great customer experience and faultless service .

Service

On time!

Service

See above

Service

The staff are friendly and courteous, and the work was timely.

Service

.

Service

Sorted problem and fixed new part very quickly

Service

The customer service and overall experience is second to none

Service

As above

Service

See above.

Service

Quick and effective problem solving & good communication

Service

see above

Service

Same answer as to q1

Service

Waited 3 hrs, which would have been ok apart from above response to q1

Service

Nothing negative to say

Service

Every body was very very helpful, especially Fiona in service and Gareth in service.

Service

Short version: Car goes into Lloyds South Lakes for a service on the strength of email received from Carlisle BMW saying car was due for a service 7 had service pack, yet I was billed. You've scored 2/5 rather than 1/5 purely based on the refund.

Service

Great customer service reception staff.

Service

As above

Service

for the same reasons as above

Service

.

Service

Time taken to service car was only a little longer than they said , but my car was valeted to a high standard.

Service

as above

Service

As previously stated but the attention we received was first class

Service

Excellent service and extremely reliable

Service

Very pleased with service as always.

Service

Friendly knowledgeable staff and overall efficiency

Service

100% Best Car dealership I have ever experienced, Sales and Service. I have had BMW other dealerships, Ford, VW, Mercedes, Range Rover. South Lakes tops them all.

Service

As the above.

Service

Good service in a nice looking showroom with good facilities.

Service

Friendly efficient service by the staff. The car service was completed within the one and half hour time span that was stated and the little extras I asked to be done was also completed to my satisfaction.

Service

I booked the MOT at short notice and also needed the rear wash / wipe to be fixed. Both of these were achieved despite the CO machine being out of order which entailed taking the car to another garage.

Service

BMW South Lakes were very courteous and helpful. A courtesy car was provided and the car was returned valeted. Excellent service and follow up.

Service

Ben was extremely helpful and knowledgable. He went the 'extra mile' very happy with the service. I usually use the Blackpool dealership but would certainly use this one again.

Service

Friendly co-operative staff

Service

Excellent service greeted by friendly staff. Courtesy car available and ready to go and job finished earlier than predicted

Service

There was some confusion over the part that was required

Service

Excellent customer care and very friendly helpful staff.

Service

I am always completely satisfied with the service I receive at Lloyds

Service

Took my 640D GC M-Sport in three days early due to defective tyre. New set of tyres fitted, one camera replaced, system rebooted, excellent valeting, nice courtesy car 2-series convertible for probably more time than they could really spare it.

Service

Polite friendly staff

Service

Well looked after (as usual), however this squeaks and groans in the back of the car remain (although slightly improved)....this was the second attempt....it will have to go back in again to keep trying ( a 50 mile round trip)

Service

Pleasant and helpful service and a good deal

Sales

Open, honest and friendly service.

Sales

Efficient as always. I was given good advice and then supported in my choice of car. The process of handover was smooth, instructive and well managed. An enjoyable experience.

Sales

BMW South Lakes is a smoothly run, classy outfit. So often in the auto industry, historically there has been a feeling of this being 'a man's world'. BMW have totally eradicated this and I was made to feel a respected, valued customer in my own right

Sales

The car was as described and arrived within the date lines given and was immaculately presented.

Sales

Made the experience very pleasurable and stress-free.

Sales

I got what I was looking for.

Sales

The salesman we dealt with was first class, he made us feel at ease about the whole experience. He didn't pressureise us like a lot of salesmen do, friendly, welcoming, appreciative, lovely guy.

Sales

One of the main reasons I bought a BMW (as I have had 3 in the recent past but decided I would like to try a Mercedes Benz) was because of the excellent treatment I have received in the past from Lloyds previously Batemans - customer service is A1

Sales

Sales staf were excellent

Sales

The experience of the sales manager who identified the exact car suitable for our family requirements made the whole experience a pleasure and his full explanations of character of the car were fully explained . Nothing was too much trouble.

Sales

Attentive and advisory to what best suited my needs in the purchase process. In depth and unrushed hand over of the car and its functions and operations.