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Long term customer of this dealership, their customer service is second to none.
Attention to detail could be a little better. I had a major service in June, but a couple of weeks later I couldn't open the bonet on my car. It turned out the latch needed some grease- these little details should be checked at major service time.
The Service Team have been over the decades and continue to be excellent.
Please see response to first question.
Did eveything right
Service and valeting performed well dash cam installed but guidance a bit lacking
Car collected and returned same day
The process was stress free and a first class job with a valet!
The Staff dealt with my requests very efficiently
did what they said they would do good friendly service
Say the least, until we had resolved the issue ourselves. So not impressed and really expected a higher level of competency from BMW. You're not exactly cheap and I use you for your expertise and normally exemplary service
The vehicle service and minor repair was carried out quickly and efficiently.
Professional as it always is lovely staff who make you feel welcome like old friends and keep you well informed and all done well within the expected time .Great customer experience and faultless service .
The staff are friendly and courteous, and the work was timely.
Sorted problem and fixed new part very quickly
The customer service and overall experience is second to none
Quick and effective problem solving & good communication
Same answer as to q1
Waited 3 hrs, which would have been ok apart from above response to q1
Nothing negative to say
Every body was very very helpful, especially Fiona in service and Gareth in service.
Short version: Car goes into Lloyds South Lakes for a service on the strength of email received from Carlisle BMW saying car was due for a service 7 had service pack, yet I was billed. You've scored 2/5 rather than 1/5 purely based on the refund.
Great customer service reception staff.
for the same reasons as above
Time taken to service car was only a little longer than they said , but my car was valeted to a high standard.
As previously stated but the attention we received was first class
Excellent service and extremely reliable
Very pleased with service as always.
Friendly knowledgeable staff and overall efficiency
100% Best Car dealership I have ever experienced, Sales and Service. I have had BMW other dealerships, Ford, VW, Mercedes, Range Rover. South Lakes tops them all.
As the above.
Good service in a nice looking showroom with good facilities.
Friendly efficient service by the staff. The car service was completed within the one and half hour time span that was stated and the little extras I asked to be done was also completed to my satisfaction.
I booked the MOT at short notice and also needed the rear wash / wipe to be fixed. Both of these were achieved despite the CO machine being out of order which entailed taking the car to another garage.
BMW South Lakes were very courteous and helpful. A courtesy car was provided and the car was returned valeted. Excellent service and follow up.
Ben was extremely helpful and knowledgable. He went the 'extra mile' very happy with the service. I usually use the Blackpool dealership but would certainly use this one again.
Friendly co-operative staff
Excellent service greeted by friendly staff. Courtesy car available and ready to go and job finished earlier than predicted
There was some confusion over the part that was required
Excellent customer care and very friendly helpful staff.
I am always completely satisfied with the service I receive at Lloyds
Took my 640D GC M-Sport in three days early due to defective tyre. New set of tyres fitted, one camera replaced, system rebooted, excellent valeting, nice courtesy car 2-series convertible for probably more time than they could really spare it.
Polite friendly staff
Well looked after (as usual), however this squeaks and groans in the back of the car remain (although slightly improved)....this was the second attempt....it will have to go back in again to keep trying ( a 50 mile round trip)
Pleasant and helpful service and a good deal
Open, honest and friendly service.
Efficient as always. I was given good advice and then supported in my choice of car. The process of handover was smooth, instructive and well managed. An enjoyable experience.
BMW South Lakes is a smoothly run, classy outfit. So often in the auto industry, historically there has been a feeling of this being 'a man's world'. BMW have totally eradicated this and I was made to feel a respected, valued customer in my own right
The car was as described and arrived within the date lines given and was immaculately presented.
Made the experience very pleasurable and stress-free.
I got what I was looking for.
The salesman we dealt with was first class, he made us feel at ease about the whole experience. He didn't pressureise us like a lot of salesmen do, friendly, welcoming, appreciative, lovely guy.
One of the main reasons I bought a BMW (as I have had 3 in the recent past but decided I would like to try a Mercedes Benz) was because of the excellent treatment I have received in the past from Lloyds previously Batemans - customer service is A1
Sales staf were excellent
The experience of the sales manager who identified the exact car suitable for our family requirements made the whole experience a pleasure and his full explanations of character of the car were fully explained . Nothing was too much trouble.
Attentive and advisory to what best suited my needs in the purchase process. In depth and unrushed hand over of the car and its functions and operations.