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Musical Magic with Escala & Lloyd South Lakes

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We had the hottest cars at Chilli Fest

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Summer fun at Country Fest 2017

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Our Company History

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What type of BMW Engine is right for you?

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Meet the team

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Phil Stott

Head of Business
  • Years in the company

Deborah Mallinson

Receptionist
  • Years in the company

David Charlson

General Car Sales Manager
  • Years in the company

Jack Cowell

New Car Sales Manager
  • Years in the company

Stefan Rodowicz

Business Manager
  • Years in the company

Robert Hilton

Retail Transaction Manager
  • Years in the company

Rod Irvine

Senior Sales Executive
  • Years in the company

John Bond

Senior Sales Executive
  • Years in the company

Ryan Da'Bell

Sales Executive
  • Years in the company

Jonathon Jefferies

Sales Executive
  • Years in the company

Nick White

Sales Executive
  • Years in the company

Paul Greer

Sales Executive
  • Years in the company

Chris Barnes

Vehicle Progresser
  • Years in the company

Nathan Mott

BMW Genius
  • Years in the company

Mike Kendall

After sales Manager
  • Years in the company

Steve Stowe

Senior Service Advisor
  • Years in the company

Georgia Bradley

Service Advisor
  • Years in the company

Fiona Thompson

Service Administrator
  • Years in the company

Lee North

Service Advisor
  • Years in the company

Gareth Hollins

Workshop Controller
  • Years in the company

Dave Goodall

Warranty Clerk
  • Years in the company

Julian Fecitt

Parts Administrator
  • Years in the company

Sam Taylor

Parts Advisor
  • Years in the company

Tim Brown

Parts Advisor
  • Years in the company

Emily McGreggor

  • Years in the company

Kim Hayton

Customer Relationship Manager
  • Years in the company

Fiona Minkowski

Sales Administrator
  • Years in the company

Kelsey Hudson

Trainee Sales Administrator
  • Years in the company

Odran Buckley

Finance Controller
  • Years in the company

Sharron Nicholson

Accounts Assistant
  • Years in the company

Michelle Allen

Accounts Assistant
  • Years in the company

Andy Simpson

Workshop Foreman
  • Years in the company

Scott Baines

Vehicle Technician
  • Years in the company

Sam Sweeny- Hill

Vehicle Technician
  • Years in the company

Lee Clarke

Vehicle Technician
  • Years in the company

Jim McDiarmid

Vehicle Technician
  • Years in the company

Ian Woof

Vehicle Technician
  • Years in the company

Paul Richardson

Vehicle Technician
  • Years in the company

Fraser Broughton

Vehicle Technician
  • Years in the company

Dave Harvey

Vehicle Technician
  • Years in the company

Ewan Spedding

Vehicle Technician
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have dealt with this particular dealership almost exclusively for 20 years and have never had a bad experience. Excellent when owned by the Bateman family and with many of the key staff still in place hopefully Lloyd will strive to maintain same.

Service

Everything went according to plan

Service

speaks for itself

Service

The service was completed in the time frame I was expecting and the staff were very helpful. They even washed and valeted the car, a nice gesture.

Service

Confidence that the job is done by people who care about and understand the goal of high standards

Service

To the best of my knowledge the service was completed satisfactorily in accordance with the manufacturers requirments.

Service

Spending a lot of money on a routine service or replacement of a worn component is never very palatable but Lloyds make it as user-friendly as possible and you know your are getting genuine BMW parts, fitted by BMW trained engineers.

Service

Very polite and welcoming

Service

The booking was easy at a time and day that suited me. The staff are always polite and helpful. The waiting area is comfortable with complimentary drinks and snacks. The time allocated to carry out the work was accurate. The car was washed.

Service

One out of two problems were sorted

Service

Prompt,polite attentive to my requests.

Service

Very prompt repairs made to our car which was necessary as we were on holiday in the area. Work completed to a very high standard.

Service

Lower rating because the tyre to be fitted went to the wrong branch so had to return the following day. I did have courtesy car however. Car tracking was checked, however, which was to be an item for a future visit

Service

Experience tells me that I can have every confidence in the work that's done.

Service

Very satisfied with the service, the rattle of the parcel shelf is now fixed but the door trim wasn’t looked at hence not being completely satisfied

Service

Work completed beyond expectation

Service

Kept us updated with progress, very efficient & professional

Service

Answered all questions and more

Service

Vehicle collected from my home. Work carried out. Vehicle delivered back having been valeted. Excellent !!

Service

On holiday in Cumbria, my car had a fault.Went into Lloyd South Lakes , my car was sorted out very quickly under the 12 Months Unlimited Warranty.

Service

Excellent overall but took longer than stated

Service

My car was in for longer than anticipated but loan car was provided to cover the extended period

Service

They continue to provide an excellent service as they have for the past 20 years that I have been their customer

Service

Could not be faulted

Service

I never had an explanation as to why my latest BMW was sold to me without ANY balancing of the wheels (there were NO weights at all). That has made me wary of the reliability of the so-called surveys of the car. I'm still waiting for an explanation.

Service

Job undertaken in a timely manner- quicker than expected

Service

As above

Service

The service was relatively quick and efficient. The rear light unit was ordered and delivered within a week and fitted in reasonable time. Well done!

Service

Was very pleased and appreciative of attention, manner and explanaions from mechanic and Lloyds in general. However I still have doubts that the noise from off side front wheel is only due to tyre wear. Perhaps I'm too anxious!

Service

MOT and wash done and telephone call when ready was spot on

Service

See above

Service

I always know I can expect great service st BMW garages

Service

I like the coffee!Everyone says hello, I have been using this centre for years.

Service

This visit was purely to purchase a paint touch up stick and I ended up also buying a dog collar. The paint stick had been ordered and turned up precisely when stated.

Service

Everything was easy to arrange and convenient. They contacted me about the end-of-warranty check, not other way round, which I thought was very good. I has the use of Job was done efficiently and on time, and they even washed it and hoovered it out.

Service

Went as planned

Service

Car returned washed and valeted

Service

The service aspect was excellent. Unfortunately, on this occasion the indicated 90 minute wait turned into 3 hours.

Service

As above, excellent service from all concerned at BMW

Service

Cannot fault them

Service

Because we were satisfied subject only to minor niggles.

Service

Convenient, clear comms and delivered what was asked. The only negative covers aspects like screenwash being billed when that was very recently topped up by myself and seems to be a generic add on that irritates me when I always keep this full!

Service

Trouble free service. In our case the car is collected and brought back with all issues fully resolved. It helps that one of our neighbours works at our local BMW centre and is happy to collect and deliver for us.

Service

Very good dealer experience.

Service

all too easy

Service

Same ancer

Service

Because you got my car back to how it should be

Service

Car serviced as specified. All done within agreed timescale. Items identified for future explained and estimated fully. No hard sales pressure to get the car booked in for this work - though I will be doing so before winter!

Service

Simple hassle free servicing. Nothing too much trouble

Service

It would be a more full experience if the technician carrying out the work provided a debrief / appraisal of the work carried out and any thoughts they had..Otherwise the only drawback being the cost.

Service

as above

Service

Job done quickly.

Service

No issues other than praise.

Service

Arranging a service at Lloyds South Lakes is easy and hassle-free, as is the whole service experience, because the service staff are very professional, friendly, and helpful. The waiting area is pleasant and there is an endless supply of coffee.

Service

I was looked after extremely well

Service

as above

Service

great service

Service

The lounge area is comfortable if waiting for a couple of hours while the car is serviced. However, on a recent visit I had to wait 3 hours and some work was not done due to parts not being available.

Service

Staff were great, facilities great, loan car was nice and service was done well and at a cost that I found about right.

Service

Have been going to Batemans/Lloyds South lakes for 30 years and the service has always been 100% very friendly and helpfull staff, nothing is too much trouble and a very pleasurable experience.

Service

its the right answer as far as I am concerned

Service

Resolved problems with my X3

Service

Problem with connected drive but all sorted with software update

Service

I just had to wait longer than anticipated

Service

No fuss just customer satisfaction.

Service

A service was booked based on mileage - It was thought a major 4 hour service would be required - however once the KEY had been read - it was confirmed that only an MOT was due. That saved me £400+ Most garages would have done the work. Well Done U

Service

everything was a smooth process from start to finish

Service

See answer above

Service

Lloyd South Lakes give a great professional experience indicative of the BMW brand and reputation.

Service

Long term customer of this dealership, their customer service is second to none.

Service

Attention to detail could be a little better. I had a major service in June, but a couple of weeks later I couldn't open the bonet on my car. It turned out the latch needed some grease- these little details should be checked at major service time.

Service

Service and valeting performed well dash cam installed but guidance a bit lacking

Service

The Service Team have been over the decades and continue to be excellent.

Service

Did eveything right

Service

Please see response to first question.

Service

Car collected and returned same day

Service

The process was stress free and a first class job with a valet!

Service

did what they said they would do good friendly service

Service

As above

Service

The Staff dealt with my requests very efficiently

Service

Say the least, until we had resolved the issue ourselves. So not impressed and really expected a higher level of competency from BMW. You're not exactly cheap and I use you for your expertise and normally exemplary service

Service

The vehicle service and minor repair was carried out quickly and efficiently.

Service

Professional as it always is lovely staff who make you feel welcome like old friends and keep you well informed and all done well within the expected time .Great customer experience and faultless service .

Service

See above

Service

On time!

Service

The staff are friendly and courteous, and the work was timely.

Service

.

Service

The whole process from buying the car to the handover was smooth and easy. Nothing was too much and everything clearly explained.

Sales

It was great - polite courteous staff greeting me on arrival, two cars waiting for me to test drive as per my requirements, finding me a new car for almost immediate delivery, agreeing pricing. I could fault nothing.

Sales

Great communication throughout from start to finish. Staff very knowledgeable and helpful.

Sales

Very professional service

Sales

It was a good experience

Sales

The lead salesman was pleasant, helpful and considerate. He listened carefully to my choices and responded to them. Each visit or contact with the centre was a pleasant experience.

Sales

Rod Irvine our salesman is to us the ideal man to deal with from start to finish he puts our needs and requirements first.Never pushes a sale, just points us to the things he know we like and look for.

Sales

The dealership has always had a friendly welcoming attitude and long continuity of staff.

Sales

The purchase and handover were dealt with competently and efficiently

Sales

As I have previously said attentive, helpful, knowledgeable and polite.Most of all as far as I am concerned they did not try to sell us something we didn't want . Or the opposite ignored us because 'we don't look the part ' what ever that might be .