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Video showing tyre wear was useful.
The service itself and staff were good. However, the score is lower because of the ridiculous video of my car I was sent. I know about my tryre wear and brakes and would rather pay less for my service than receive such pointless information.
Always excellent service here.
Tyre would hopefully have been fitted correctly first time.
There was an airlock in the system after the work was carried out.Didnt notice on the day didnt use the cat the next only descovered on my way to Warrington when the car was freezing, outside temperature in minus figures.Worse still we had my 90 yr
They did what they said they would do, in the time indicated.
Fantastic customer service
Staff friendly and great coffee and biscuits
Very well looked after, thank you!
No quibble use of loan car and prompt notification of completion of service
They couldnt do enough for me wonderfull.
Went for a service and had the sat nav upgraded.
the service was completed to time and to budget
They are good but they are there to make a profit so there is always a conflict with customer service
Service advisor Amelia was friendly, knowledgeable and professional.Steve and the rest of the service team have a very sharp focus on customer satisfaction. Thank you again!
All work done to a high-standard and a follow-up query was done at my home - excellent customer care!
I have complete confidence in my BMW service centre to maintain my vehicle and provide excellent customer service.
Service was efficient
It would have been a 5 but it just took SO long. All I was having was the wheels changed and bearing in mind F1 can do it in less than 3 seconds, they took over one and a half hours
clear and precise information and prompt service.
Helpful and bring my tyres back home when put my winter tyres on,and always have a chat, ( not too long).????
Quick response and service at a competitive price. Courteous but friendly and attentive staff
Why do l travel a round trip of 140 miles for a service.1. I have confidence that my car will be serviced to a high standard.2. Very friendly people who take pride in delivering that service.3. Refreshments there if you want them, courtsey cars
Very easy time. Everything explained, well looked after
Car collected from home, serviced, video sent by e-mail and extremely helpful and pleasant staff from booking appointment to returning car.
On the first visit , the problem was not correctly diagnosed, but was sorted on a return visit following recurrence of problem
We received informative feedback on the condition of our vehicle.
service was out standing.
Excellent service, dropped the car off and was ready just over an hour later. Offered a lift to and from the dealership. Nice friendly staff.
Service carried out satisfactory manner after vehicle collected from my home.
The service was fine, and the report given to me was thorough.
Service was done in the time stated
Fast and efficient. Very courteous.
Our car was immaculate when we collected it.
Cost effective and on time
Good service completed on time and date as agreed and good feedback from the technician.
cant really add any more
Always on time, great service team
First class from booking, reception and completion.
My M5 went in for service and one of the items was a Brake Fluid Change. Two days after return, with children in rear, a critical system fault on the Brakes, with fluid pouring from the rear n/s calliper bleed nipple. Windscreen washers not working.
The service that's given to customers is outstanding, the team ensure that when needed they make the whole experience pleasurable rather than it being intimidating. The way they arranged everything from picking up our vehicle to delivering a hire ca
They compromised to see that I was satisfied as a client
Everything was done that I asked about
Friendly helpful staff who kept me updated on the progress with my vehicle.
Great welcome felt wanted and appreciated
Well looked after, Principle made time to chat. Effort made to secure agreement all happy with
As always, a great service from start to finish.
Poor comminication-known fault identified with oil filter-13/4hr before I was told and it would need to be ordered. Courtesy car eventually arrived from rental co. I needed to be at work. Not kept informed about progress and rtn of car as promised.
I knew I could trust them and they always give 110%
As a frequent motorway commuter throughout the UK, knowing that my vehicle has received a service from Lloyds BMW is not only comforting but also reassuring that I can be safe as I drive.
Good service, good people.
Always helpful informative. Great service
excellent staff and pleased that LSL were able to provide a price match (for tyres) but slightly disappointed that the price was too high (by £50) to start with and perhaps a more competitive price could/should have been given to start with?
Always room for improvement but excellent service
The reasons for this answer are listed above. We made a compalint to the dealer principal and just received a most unsatisfactory phone call from the sales manager.
Excellent staff and service.
Very satisfied with Salesman Kyle excellent customer focus
The Salesman (Jonathan Jeffery) answered all questions queries I had, promptly and honestly.
There is always room to improve
As previous answer I knew what I wanted and what specs, the sales team did everything they could to ensure they found me a brand new car as close to the spec I wanted, and in some areas exceeded what I wanted
The sales adviser managed to find me the the perfect car - even better than the one I handed back!
Getting to the final point was abit up and down as we couldnt find an Estoril blue car , so I put a deposit on a grey car but that wasnt available and then they found a blue one for me, nature of the offer at present I would guess.