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Confidence in the service team due to over 25 years of dealing with BMW South Lakes.
Because your team deserve it
Staff were excellent going out of their way to drop me back off with my family in Grange then collected me when car was ready
I am totally convinced that BMW Grange cannot be bettered,we BMW owners who live in the area are extremely fortunate in having this establishment on our doorstep. So much so that recently I again ordered a brand new BMW vehicle expected around early
Same reason as question 1
Work completed swiftly and fully
Great people and always a great service from everyone
Too long waiting around.
Efficient service and pick up/drop off with courtesy car works well for me. Slight delay in fitting replacement rear wiper blade due to lack of availability in stock.
Service completed as arranged
Very satisfied, looked after as soon as I arrived by Service Advisor Amelia Coutlas. She was polite, informative and kept me up to date with everything whilst my vehicle was serviced.
Great service this time
The service was great organised a lift home after dropping the car In good team
Cost aside no issues with service received.
The service was good, my car wasn't washed this time but I expect that was because they knew I was waiting for the car.
The staff are great.
Came for MOT and small service. Found it was due more major service so rescheduled to another date, not a problem.
Very efficient and friendly staff.
Joan car not good
Very efficient and quick.
Lloyd South Lakes went of of their way to arrange my MOT. Also valeted my car after the MOT.
Despite having the car fully serviced since 2008 , I feel badly let down by the lack of a vital tyre from a company which sells itself on the quality and reliability of its cars and the backup Run flats are not readily available at tyre depots .
Nice to deal with
Parts departments can be slow off the mark. In the past a wrong replacement part was ordered - with a 3 week waiting period and when the part I really needed was available for next day delivery. Another non-critical part seemed to have been forgotten
The staff at Lloyd south lakes worked very hard to make my visit stress free.
Friendly and helpful
Always room for improvement
No issues. Courteous service. Good facilities while waiting for service to be done.
Excellent service all round. Cars clean and serviced as promised. Kept informed and up to date by Steve on the Sevice desk
Lloyd BMW South Lakes mechanics are excellent at their jobs and the service desk staff keep you informed if there is any problems or delays with your service.
Friendly service and quite efficient
work was carried out in good time and whilst waiting i was given the chance to look around with the sales team always giving there time however how buisy they were
I'm confident, as an engineer, that the technicians know the car, and know what they are doing. I also like the courtesy clean.
Courteous staff who ensured the customer was kept informed and the service was completed in the time stated.
Very helpful service but not straight forward between BMW assist and Dealer.
Steve Stowe very kindly collected the car from my house for its service. He also brought it back in the evening. This is an excellent service he does. From my part I give several weeks notice to fit in with us both. Great garage to deal with.
The service department has quite a long waiting time to get booked in
Task completed as expected
Very helpful and friendly staff
I brought the car in to have a noise investigated, and misfire. When picked up, air box not attached, I had to bolt it back in place, battery dead, car had 6 foot rubber mark down one side. Still makes noise, still misfires. No apology for this.
Pleasant staff. Done on time. No problem
Friendly, efficient service.
Long wait (90mins) despite booking an appointment for a tyre change
I experienced very poor, unfocused service, involving a series of contractors. At no stage did anyone take 'ownership' of my problem. At no time did I feel that I was being treated as a valuable customer.
It speaks for itself!
Very satisfied although I was charged for screen wash which wasn't required. This is a small issue but charging for things that aren't required is wrong.
Quick and helpful.Comfy and coffee waiting area,and biscuits.
Simply they couldn't do enough for us. We'd had an issue while driving to our holiday, they got us going again really quickly and even made our dog feel welcome in the showroom!
Tail gate problem not sorted
A comfortable waiting zone with good access to refreshment, newspapers and new vehicles.
Would have been higher but price for oil change was higher than that of a local garage also needed an mot in February but first appointment was 12 March.
Customer service is high on my list And the customer service that I received from Steve and the staff on reception was more than expected
So far are being proactive in trying to identify an intermittent and difficult to reproduce problem. As the problem cause has yet to be identified, I can not give 5 stars.
Comfortable surroundings good coffee.
Really poor valeting post service. I spend £500 on service with complementary valet. I rang up to express my concern and was told they would get back to me. Obviously not.
They did not do what was on a typed sheet of all the jobs that needed doing . This necessitated me having to go back the following day to have the work done . This was not due to lack of time , the car was with them for 2days .
excellent customer service
Service centre carrying on the excellent legacy of the original Batemans service & support
I have trust in the people there, my car is well looked after and staff are friendly and courteous.
Service carried out in reasonable time and to a high standard.
Arrived without appointment as warning light came in but still was attended to
A great experience.
Have dealt with the same dealers for years now and have always been happy with the outcome.
Sales executive very helpful , knowledgable and professional He was not pushy and went through all items with me of the model i was looking at.
Every effort was done to get us a good deal in a pleasant environment
As stated above, also the excellent handover and Pauls follow up
Friendly professional And made you feel special at the time of purchase
Everything was good until we arrived to collect the car. During the handover it was discovered that the maps for the satnav had not been installed. This was only discovered after the service/parts depts had closed meaning a return at a later date.
It was a pleasure I was well looked after
Salesman actually came into work to do the handover on his day off.
great service, excellent sales team, staff very friendly, good sevices in showroom
There was a four week delay in the delivery due to some upgrading once the car was in the UK. This in itself was not particularly problematic but the delay was a little irritating.