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ABOUT CENTRE

Find out more about what we do and our team.

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Meet the team

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Ryan Da'Bell

Sales executive
  • Years in the company

Paul Greer

Sales Executive
  • Years in the company

John Bond

Senior Sales Executive
  • Years in the company

Jonathon Jefferies

Sales Executive
  • Years in the company

Nick White

Sales Executive
  • Years in the company

Rod Irvine

Senior Sales Executive
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was fine, and the report given to me was thorough.

Service

Service carried out satisfactory manner after vehicle collected from my home.

Service

Service was done in the time stated

Service

Reasonably comfy waiting area and although car required a 'full' service, it was completed well before estimated time.I do appreciate the car being returned washed and vacuumed.

Service

Fast and efficient. Very courteous.

Service

Our car was immaculate when we collected it.

Service

simply because I was treated with respect and courte

Service

Good service completed on time and date as agreed and good feedback from the technician.

Service

Cost effective and on time

Service

cant really add any more

Service

Always on time, great service team

Service

First class from booking, reception and completion.

Service

My M5 went in for service and one of the items was a Brake Fluid Change. Two days after return, with children in rear, a critical system fault on the Brakes, with fluid pouring from the rear n/s calliper bleed nipple. Windscreen washers not working.

Service

No complaints.

Service

The service that's given to customers is outstanding, the team ensure that when needed they make the whole experience pleasurable rather than it being intimidating. The way they arranged everything from picking up our vehicle to delivering a hire ca

Service

They compromised to see that I was satisfied as a client

Service

Everything was done that I asked about

Service

Friendly helpful staff who kept me updated on the progress with my vehicle.

Service

Great welcome felt wanted and appreciated

Service

Poor comminication-known fault identified with oil filter-13/4hr before I was told and it would need to be ordered. Courtesy car eventually arrived from rental co. I needed to be at work. Not kept informed about progress and rtn of car as promised.

Service

All on time and budget

Service

I knew I could trust them and they always give 110%

Service

As always, a great service from start to finish.

Service

Well looked after, Principle made time to chat. Effort made to secure agreement all happy with

Service

Good service, good people.

Service

As a frequent motorway commuter throughout the UK, knowing that my vehicle has received a service from Lloyd’s BMW is not only comforting but also reassuring that I can be safe as I drive.

Service

Unable to respond to initial problem at local garage so BMW Emergency called and then had to wait 3-4 weeks for appointment at garage for software update.

Service

Always helpful informative. Great service

Service

excellent staff and pleased that LSL were able to provide a price match (for tyres) but slightly disappointed that the price was too high (by £50) to start with and perhaps a more competitive price could/should have been given to start with?

Service

The staff were very helpful

Service

I have a rattle that they can not find coming from the dashboard, it comes and goes and when it went in for service it was not happening but 24 hours later i started again.

Service

Very friendly to deal with

Service

Repaired another fault quickly.

Service

Only issue is capacity and time taken to book in for an appointment for what was urgent work.

Service

The service I received was excellent

Service

The staff at Lloyds couldn't do enough to result in a very satisfied customer.

Service

Fault was remedied in good time

Service

They came to my house to pick up my car for service and brought it back clean without any hassle.

Service

Professional service from all the staff. Premises comfortable and clean. Vehicle back on time, cleaned inside and out. Video was a fantastic touch

Service

Punctual and customer focussed

Service

The job was done with minimal fuss considering my previous comments, the parts delivery and the breakage where out of Lloyds control, as I previously said the shortened MOT was a little annoying.

Service

My car has run flats and when I got a puncture was told that I would have to wait 4 weeks to get it repaired/replaced! I thenasked to be put through to the sales manager and he came back to me after arranging the next day, which I was very grateful.

Service

Price quality and customer satisfaction

Service

Excellent car valet as a customer courtesy. Efficient and pleasant service

Service

Excellent helpful staff

Service

If we have had to wait in there lounge while work has to to be carried out on the car the coffee is good. If we have had to drop the car off and collect later, we have been given the choice of a courtesy car or a lift home and back

Service

Solved my problem

Service

Once the above was solved, everything was tops

Service

My car was due an MOT test. A blister was found on one of the tyres so a replacement was necessary. The tyre needed was not in stock and I was given a complimentary vehicle until the replacement tyre was obtained and fitted. Great service.

Service

Excellent sales & service

Service

Received very good service

Service

I was given very good advice.

Service

On the return of the car, no feedback about condition, even though no recommends were required....would like to have been told about it .....it is the first timed the car has been for a service after 18 months....i

Service

Kept me informed throughout - courtesy car could have been better

Service

Very welcoming at the service desk kept informed as a part needed ordering The car was cleaned and valeted when it was returned to us

Service

Very efficient and appreciated call regarding cost of tyre before going ahead with the work.

Service

Fully satisfied !

Service

I needed the work to be carried out prior to going on holiday, the service centre managed to accommodate me within a tight timeframe.

Service

Eat to deal with nothing too much trouble very helpful

Service

The problem was solved efficiently with no hassle.

Service

Had problem with the alarm after the service which had not happened before!

Service

Nothing was too much trouble

Service

the difference in braking performance was immediate, this inspires supreme confidence when travelling.comparable to when i took delivery from new!

Service

Happy with overall experience with you

Service

As above. Car returned clean and well cared for.

Service

See above. Car was scratched, initial response from service staff was not good, luggage area not vacuumed, long wait and no courtesy car made available

Service

Friendly and very efficient service.

Service

Coffee, buscuits and a friendly atmosphere.

Service

The car was in for its end of warranty and MOT.It was ready in under the 2 hours quoted time.

Service

The service at lloyd south lakes is second to none

Service

I was surprised that an MOT took 3 hours. Very pleased to receive a complimentary wash and valet.

Service

work completed in good time.

Service

A little inconvenient due to distance to garage

Service

Professional, prompt and efficient service

Service

As before - no problems and all carried out in good time.

Service

Excellent service

Service

Waited roughly 2 hours and my car wasn’t clean afterwards, which was part of the service.

Service

Took over 2 weeks to identify fault due to lack of specialised technicians who can work on M4s in this dealership

Service

Fantastic customer service, friendly staff and like the video footage of the tyre and brake check.

Service

Couldn't fault it

Service

The service experience was good but thought the price was too much.

Service

Lloyd South Lakes is exceptional in providing great customer service and care in friendly surroundings

Service

The service I receive every time I visit Lloyd’s south lakes is always second to none

Service

A missed fault in a previous visit means ONE has to double check and ask as many questions as is possible to feel more assured that all is good before taking the car back.

Service

on time,clean and tidy,no problems

Service

Work done on time and with a professional approach

Service

My vehicle was serviced promptly and returned cleaned and vacuumed.Staff at t

Service

Service complete in good time and car washed. Nice coffee during wait.

Service

Very long waiting periods for booking a service (in excess of five weeks). However very satisfied with the level of service received when the car was returned.

Service

Efficient and well managed experience.

Service

quick and reliable

Service

The service I received is second to none.

Service

Friendly helpful staff that answered all issues

Service

Very good service, but a tyre valve change took 2.5 hours on a while-you-wait 0.5 hour slot?

Service

They forgot to reset the brake fluid service indicator

Service

There is always room to improve

Sales

As previous answer I knew what I wanted and what specs, the sales team did everything they could to ensure they found me a brand new car as close to the spec I wanted, and in some areas exceeded what I wanted

Sales

The sales adviser managed to find me the the perfect car - even better than the one I handed back!

Sales

Getting to the final point was abit up and down as we couldn’t find an Estoril blue car , so I put a deposit on a grey car but that wasn’t available and then they found a blue one for me, nature of the offer at present I would guess.

Sales

Kept informed good communication

Sales

Good service from BMW centre and BMW. Kept informed of progress of manufacture. Sales pitch more laid back than "in your face". Usual hardish sell on extra insurances hence not 5 stars.

Sales

Very satisfied other than car condition on handover as explained below. There was polish residue and the interior cills had been sprayed with a trim restorer/protector which was greasy and just needed the residue wiping back. I’d have liked to see

Sales

South Lakes is a place that I love and the staff at Lindale are very pleasant and courteous.

Sales

Apart from giving me the car for free or upgrading at no cost you could not have provided a better service

Sales

Liked the salesman not too pushy plenty of good coffee.Short of colours I chose phyton blue but would have gone for grey similar to my old x3 had it been available. Rod Irvine seems to have sold cars to a few of my friends although I had never met h

Sales

An excellent customer service journey, informed as the car was being built, when delivered to the Garage, plenty of after sales contact to check all ok.

Sales

Very smooth and painless

Sales

Very satisfied

Sales

Although there were a few problems at the start I am happy to say that my experience has been a good one