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BMW 5 Series launch this Saturday

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BMW i3 Service Inclusive

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BMW 12 Hour Event. Friday 8am - 8pm

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Local Business Development Manager Vacancy

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12 Hour Opportunity Event

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BMW APPROVED USED CARS.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was dealt with in a professional and efficient manner.

Service

Excellent service

Service

care and time taken with me

Service

Everything was fine, efficient and courteous as usual.

Service

well managed appointment and attentive staff

Service

Car was not ready in the time estimated. We had to leave it after waiting 2 hours over the time and go home on the bus. Unfortunately when we returned by bus the following day at 12 noon the car still wasn't ready as it was waiting to be cleaned

Service

The staff were pleasant and helpful. The waiting facilities left nothing to be desired. The loan car was excellent.

Service

Always helpful, professional, friendly and efficient.

Service

Very Good

Service

Very friendly staff

Service

The car was picked up and returned as agreed. Lloyds kept me informed of progress and carried out the work as agreed. the follow up very good.

Service

Everyone looked after us perfectly

Service

Apart from the wrong oil filter being sent, which was not Lloyds fault, and meant an extra journey the following day, all went well.

Service

It was almost perfect but nobody explained to me exactly why it was being taken back in other than a safety check on the air conditioning. Even on collection I had to ask for more details as to why you wanted it back and what you had done

Service

Efficient and professional service

Service

The service from start to scratch from the warm welcome from the service department to work completed as advised an on time is always welcome. I always appreciate the fact that the staff at Lloyd BMW know me.

Service

Always get a welcome and know me on first name terms and always professional

Service

Great customer service combined with expert knowledge

Service

Polite and courteous reception even from the telephone conversation We were made to feel very welcome Steve from service welcomed me back and thanked me for being a BMW customer again.No hidden charges for complementary drinks

Service

Good waiting area and facilities . Work completed in a timely and competent fashion. Courteous service throughout.

Service

I booked my car in for its first service, a one hour while you wait service without wash and vac, and it took one hour. The time passed quickly I had a coffee talked to sales staff and watched three classic BMWs being loaded onto a transport trailer.

Service

They appear to be continuing to provide the same service & customer approach to Bateman's with whom I was a client for over 20 years.

Service

Everything completed to our satisfaction and on time.

Service

The team are very friendly & go out of their way to help.

Service

We're unable to fix my issue as they needed to order new parts. Having stated the problem prior to the visit I would have expected the part to be there ready for fitting.

Service

The usual professional service with welcoming staff and no fuss loan vehicle

Service

The service, cleaning of my car and Coffee were excellent. However I was disturbed to see the quite lengthy running of car engines and moving cars around inside whilst customers were seated. In one case a child in arms was within feet of an exhaust

Service

Incorrect information given to me regarding my service package by the receptionist. No problem as sorted out later via a phone call.

Service

Nice environment to wait for my car and a simple straight forward process.

Service

The staff at Lloyds did everything I asked quickly and efficiently. Always politeand always welcoming.

Service

good friendly service completed on time

Service

Because I came away with a new car!!!

Service

Everything went smooth

Service

Everything was handled very professionally,

Service

i am always satisfied with the treatment i receive.

Service

The team arranged a car for me when I needed to have further work done.

Service

Perfect.

Service

There was some misunderstanding about the cost of a satnav upgrade. I got a price via email, but this turned out to be for another model. Also, price for new tyres seemed very high and the flash drive for the satnav upgrade has not turned up yet.

Service

The staff on the service desk who dealt with me were very helpful and took time to explain everything

Service

my stay turned out to be 1.5 hrs longer than informed. i do not know if this was due to the work not being started on time although i was 10 mins early or the work undertaken more complicated.The coffee and reception excellent.

Service

Great service, very friendly, approachable staff

Service

Fridley staff and a good service

Service

Good communication with BMW staff change date twice no problem and very friendly service.

Service

The appointment suited my working hours, I was provided with a courtesy car to keep me mobile and was kept informed with what was happening!

Service

Dealt with the problem promptly and courteously. Despite a 180 mile round trip, it is much pleasanter driving to Cumbria knowing that you are unlikely to be confronted with traffic problems and that you will be assured of a parking space on arrival

Service

The service centre had a courtesy car waiting for me when I arrived and kept me informed of progress on my vehicle.

Service

The centre quickly diagnosed where the water leak was and kept me informed of the progress they were making. They allowed me to keep their car for an extra day to ensure all the carpets and insulation that had become wet to be dried out completely.

Service

Great service but it's getting very expensive.

Service

Great communication from start to finish

Service

The Sales Executive at Lloyds Handled the transaction in a completely professional way. For me, it was effortless.

Sales

The sales executive, John Bond, was knowledgeable and helpful at all times

Sales

MAde to feel completely comfortable - good experience with sales team

Sales

excellent service from the team - very helpful and friendly staff.

Sales

Good handover, and very friendly but efficient

Sales

Attentive/knowledgeable sales/service personnel.

Sales

Excellent friendly and expert advise. Always happy to help and assist in any questions I had and made me feel very welcomed and a valued customer.

Sales

Our salesman was exceptionally customer focussed from the outset and worked very hard to complete the deal. He recognised my no nonsense approach and responded accordingly. He collected us from the railway station and was very professional throughout

Sales

staff good, friendly and very helpful, nice place to do business and everyone knows you by name which is very important.