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Priority service through BMW Assist was excellent. Turn around time was very satisfactory.
Problem dealt with
Sevice was as expected - very professional and helpful staff
as above, and always offered courtesy car if work was to take a few hours.
Always well looked after there. Thank you.Love looking at the new cars. Hate the daytime TV!
Prompt attention following a Bank Holiday, with collection and return of our vehicle.
This visit was for an MOT only but I only gave four stars because the staff were unable to explain why a warning symbol appears from time to time, despite a clear description of the warning symbol and what the car is doing when it appears.
Good friendly honest service
Minor issues unaddressed. Tailgate and voice activation inop. Rusty hubs and calipers mentioned but ignored.
Service dealt with promptly and efficiently; kept informed throughout. Price was clear and reasonable.
Was kept informed with how the mot was going but was told it would take an hour and a half and it took almost 3
polite, courteous, car was picked up and dropped off. Couldn't ask for more
All was done to the standard I had hoped for.
Very customer oriented
They were great, could of charged me for being towed away and for checking the vehicle out, but probably felt sorry for me that my motor was now pretty much worthless.
Return of vehicle very late.
Quick MOT/service, friendly staff, a completely hassle free afternoon
Good attitude regarding what needed to be done
Prices as per estimate and done on time
Very Hassle Free
Although very very busy, they were accommodating and professional
Very efficient personnel, nice showroom.
Car serviced twice with car picked up from house and returned plu recent defect on car was rectified under warranty.
The service is excellent nothing too much trouble. They are very accomdation and meet inviduals needs.
They do things on time, at a fair price, provide a good courtesy car and a pleasant waiting area, and are always obliging and helpful
They did what was needed, promptly and pleasantly.
Thorough and methodical work undertaken by the Service department. I drive many miles solo, so having confidence in the work undertaken on my car makes for a care-free driving experience.
Great staff and pleasant surroundings
Could not fault the service.
The service Steve Stowe provided was second to none!
As in question1 and at the end of this survey. But have to say, everyone at Lloyds BMW Grange are always friendly and courteous.
As usual excellent customer service and top quality wash and valet
Problem was resolved & full explanation was supplied.
nobody gets 5, see above, I lowered the score from 4.9 to 4 because the survey insisted I raise my answer to 5, any more prompts to change my answers and I will become negative in the extreme, tiresome
Excellent customer service however not 5 stars as prices are a bit steep for what was essentially an oil change.
Polite staff who looked after everything I needed advised on issues
The service was carried out swiftly and the car returned clean inside and out.
Everything resolved in the timescales expected and car returned clean and tidy.
Car was collected and returned washed and checked over.
called into the garage as it opened with a flat tyre following a puncture via a large screw. Lovely young lady on the desk & very helpful team of chaps repaired my tyre as I had to get back to Manchester for work. I thought it was a very good price
the guys employed know there stuff, I find them completely trustworthy and dedicated professionals.I would not go anywhere else for my servicing or repairs.
Helpful, efficient, pleasant surroundings
Customer service is second to none.
I always find the staff at lloyds south lakes to be very knowledgeable and friendly,always very helpful.
Excellent service. Picked up the car in the morning and returned it at night.
Do not think they could have done more!
Great service all done as they said it would be
Very impressed with friendly customer attitude and clean environment at dealership
Appreciated being fit in at late notice for a major service
Made everything easy, good communication
No hard sale people here. Always pleasant and very knowledgeable staff.
Punctuality, manner and product knowledge of salesperson (B. Whitla), presentation of options and end product.
Been to the dealership several times and have been dealt with in a friendly and courteous manner on every occasion
No problems at all.
Great customer service from everyone.
Very easy purchase of a great product. Jonathon Jeffrey at Lloyd's BMW made the transaction easy from test drive to purchase to collection
Handover missed a vital step which resulted in unnecessary damage to the vehicle.
The staff are brillient very proffetional a d friendly
The vehicle was delivered on time, presented perfectly, and we were away driving within an hour